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Training Manager

United States
February 26, 2016

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Seth Kelly

**** ******** **** ****, ***** Cove Springs, FL. 32043 904-***-****


Organized with a strong sense of urgency for task completion and high professional integrity; extensive experience in the application of ISD/ADDIE, adult learning theories, front end analysis, and technical writing.



Front End Analysis

Training Program Evaluation

Technical Writing


Apple OSX and iOS


Developed the Commercial Driver License minimum skills and road test exam documents for the Department of Motor Vehicles for the country of COLUMBIA

Demonstrated the job keeping skills course “Choices” resulted in a sale of $98,000.00 in training materials to WorkSource

Analyzed the US Navy Aviation Support Equipment Licensing Certification program, wrote white paper, resulted in acquisition of a 1.8 million dollar contract


04/10/ 2015 – Present Convergys - Jacksonville, FL.

Tier 1 Technical Support for Apple Devices

Stay current on ever changing Apple technology

Use instructional performance evaluation techniques to analyze technical articles and self-guided training lessons and submit the results to Apple Training Content Developers

Perform multiple high functioning complex tasks simultaneously

Subject Matter Expert on Apple iOS and OS X desktop, portable, handheld, and accessory devices

Advise, and educate Apple device owners on the features, functions, and settings of their devices

Provide customer phone support, analyze operational conditions, resolve malfunctions, schedule service appointments, submit repair requests, and restore customer relationships

12/19/2013 to 04/14/2015 Johnson Wholesale Floors - Jacksonville, FL.

Commercial Transport Operator

Perform all functions required for operating a commercial transport synthesizing load, delivery address, and fluctuation of traffic patterns to plan and execute expedited delivery to customers

09/16/2013 to 12/18/2015 Covenant Transport - Chattanooga, TN.

Commercial Transport Operator

Perform all functions required for operating a commercial transport synthesizing load, delivery address, and fluctuation of traffic patterns to plan and execute expedited delivery to customers

04/11/2011 to 10/30/2011 Logistics Services International Inc. - Jacksonville, FL.

Courseware Developer II

Collaborated with graphic artists and subject matter experts to produce 2-D and 3-D animations and graphics, with narrated and written, instructional text to create Interactive Multimedia Instruction (IMI)

Used KREUS to program Marine Corps project IMI lesson functionality and interactivity

04/02/2001 to 07/30/2010 Logistics Services International Inc. - Jacksonville, FL.

SME/Courseware Developer II/Training Analyst/Instructional Systems Designer

Performed Front End Analysis (FEA) of the following fields in the DoD aerospace industry: Support Equipment, ComNavRadar, and aircraft Non Destructive Inspection (NDI)

Project production team coordinator of SMEs, IDs, programmers, artists, and quality assurance

Designed and developed lesson outlines, flowcharts, storyboards, and innovative IMI prototypes

Designed and developed 20 IMI lessons on principles of operation, troubleshooting, adjustment, and repair, of naval aircraft components, support equipment, and shipboard engineering systems

Supervised developers in writing concise text for enabling objectives, lesson design documents, storyboards, learner assessments, and IMI content

Consulted with customers, directors, managers and developers on ADDIE and adult learning theories

Supervised the development of 22 IMI lessons on, performing eight methods of Non-Destructive Inspections, on critical components, on various types of naval aircraft

Research, interpret, and synthesize information from subject matter experts, technical manuals, written procedures, and checklists into technical processes, policies, and procedures

Technical composition and editing of synthesized data to produce professional documents promulgating FEA results, define positional authority of team members, standards and conventions

Facilitated group interviews with Subject Mater Experts to generate source data for the FEA

Performed quantitative data analysis validation to prioritize problematic maintenance tasks

Developed and maintained templates used to create flowcharts, lesson outlines, and storyboards

Interpreted and applied Data Item Descriptions (DIDs) and Contract Data Requirements List (CDRLs)

Conducted meetings to present data, consult on ISD issues, review progress and set priorities

Extensive knowledge and experience with Interactive Learning Environment (ILE) Advanced Distributed Learning (ADL) and Sharable Content Object Reference Model (SCORM) Standards

06/10/1980 to 06/30/2000 NAS Jacksonville- Jacksonville, FL.

Aviation Support Equipment Training Program Manager

Designed, Developed, Implemented, and Managed the Naval Air Station Jacksonville, Forklift Operator Training and Certification Program, encompassing 12 squadrons, and several additional departments

Drug and Alcohol Program Advisor, substance abuse prevention program advisor for 700 personnel

Managed a three month projected training schedule of aviation support equipment operator classes with an annual attendance of over 3,000 personnel

Managed a staff of nine, providing training needs for a crew of 80 maintenance personnel

Instructor, Aviation Support Equipment Maintenance Training Unit 3023, mobile electric power plants

Curriculum Development Team, performed course evaluations and updated course content


Bachelor of Science: Workforce Education and Development - Southern Illinois University - Jacksonville, FL, United States, Awarded Degree - May 2006


Working knowledge of HTML, XML, CSS, JavaScript

Naval Enlisted Classification Code 9502 Certified Instructor

Electrical Schematics, wiring diagrams, mechanical drawings 560 hours

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