Seth Kelly
**** ******** **** ****, ***** Cove Springs, FL. 32043 904-***-**** ****************@*******.***
Summary
Organized with a strong sense of urgency for task completion and high professional integrity; extensive experience in the application of ISD/ADDIE, adult learning theories, front end analysis, and technical writing.
Highlights
ISD/ADDIE
Front End Analysis
Training Program Evaluation
Technical Writing
SCORM
Apple OSX and iOS
Accomplishments
Developed the Commercial Driver License minimum skills and road test exam documents for the Department of Motor Vehicles for the country of COLUMBIA
Demonstrated the job keeping skills course “Choices” resulted in a sale of $98,000.00 in training materials to WorkSource
Analyzed the US Navy Aviation Support Equipment Licensing Certification program, wrote white paper, resulted in acquisition of a 1.8 million dollar contract
Experience
04/10/ 2015 – Present Convergys - Jacksonville, FL.
Tier 1 Technical Support for Apple Devices
Stay current on ever changing Apple technology
Use instructional performance evaluation techniques to analyze technical articles and self-guided training lessons and submit the results to Apple Training Content Developers
Perform multiple high functioning complex tasks simultaneously
Subject Matter Expert on Apple iOS and OS X desktop, portable, handheld, and accessory devices
Advise, and educate Apple device owners on the features, functions, and settings of their devices
Provide customer phone support, analyze operational conditions, resolve malfunctions, schedule service appointments, submit repair requests, and restore customer relationships
12/19/2013 to 04/14/2015 Johnson Wholesale Floors - Jacksonville, FL.
Commercial Transport Operator
Perform all functions required for operating a commercial transport synthesizing load, delivery address, and fluctuation of traffic patterns to plan and execute expedited delivery to customers
09/16/2013 to 12/18/2015 Covenant Transport - Chattanooga, TN.
Commercial Transport Operator
Perform all functions required for operating a commercial transport synthesizing load, delivery address, and fluctuation of traffic patterns to plan and execute expedited delivery to customers
04/11/2011 to 10/30/2011 Logistics Services International Inc. - Jacksonville, FL.
Courseware Developer II
Collaborated with graphic artists and subject matter experts to produce 2-D and 3-D animations and graphics, with narrated and written, instructional text to create Interactive Multimedia Instruction (IMI)
Used KREUS to program Marine Corps project IMI lesson functionality and interactivity
04/02/2001 to 07/30/2010 Logistics Services International Inc. - Jacksonville, FL.
SME/Courseware Developer II/Training Analyst/Instructional Systems Designer
Performed Front End Analysis (FEA) of the following fields in the DoD aerospace industry: Support Equipment, ComNavRadar, and aircraft Non Destructive Inspection (NDI)
Project production team coordinator of SMEs, IDs, programmers, artists, and quality assurance
Designed and developed lesson outlines, flowcharts, storyboards, and innovative IMI prototypes
Designed and developed 20 IMI lessons on principles of operation, troubleshooting, adjustment, and repair, of naval aircraft components, support equipment, and shipboard engineering systems
Supervised developers in writing concise text for enabling objectives, lesson design documents, storyboards, learner assessments, and IMI content
Consulted with customers, directors, managers and developers on ADDIE and adult learning theories
Supervised the development of 22 IMI lessons on, performing eight methods of Non-Destructive Inspections, on critical components, on various types of naval aircraft
Research, interpret, and synthesize information from subject matter experts, technical manuals, written procedures, and checklists into technical processes, policies, and procedures
Technical composition and editing of synthesized data to produce professional documents promulgating FEA results, define positional authority of team members, standards and conventions
Facilitated group interviews with Subject Mater Experts to generate source data for the FEA
Performed quantitative data analysis validation to prioritize problematic maintenance tasks
Developed and maintained templates used to create flowcharts, lesson outlines, and storyboards
Interpreted and applied Data Item Descriptions (DIDs) and Contract Data Requirements List (CDRLs)
Conducted meetings to present data, consult on ISD issues, review progress and set priorities
Extensive knowledge and experience with Interactive Learning Environment (ILE) Advanced Distributed Learning (ADL) and Sharable Content Object Reference Model (SCORM) Standards
06/10/1980 to 06/30/2000 NAS Jacksonville- Jacksonville, FL.
Aviation Support Equipment Training Program Manager
Designed, Developed, Implemented, and Managed the Naval Air Station Jacksonville, Forklift Operator Training and Certification Program, encompassing 12 squadrons, and several additional departments
Drug and Alcohol Program Advisor, substance abuse prevention program advisor for 700 personnel
Managed a three month projected training schedule of aviation support equipment operator classes with an annual attendance of over 3,000 personnel
Managed a staff of nine, providing training needs for a crew of 80 maintenance personnel
Instructor, Aviation Support Equipment Maintenance Training Unit 3023, mobile electric power plants
Curriculum Development Team, performed course evaluations and updated course content
Education
Bachelor of Science: Workforce Education and Development - Southern Illinois University - Jacksonville, FL, United States, Awarded Degree - May 2006
Skills
Working knowledge of HTML, XML, CSS, JavaScript
Naval Enlisted Classification Code 9502 Certified Instructor
Electrical Schematics, wiring diagrams, mechanical drawings 560 hours