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Management Front Desk

United States
February 26, 2016

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Brittany Wiseman

** ******** **

Oakland, TN ****0



Poised, confident business professional fluent in many PC and MAC software applications. I have a talent for management skills, problem solving skills and quickly mastering technology, also accustomed to handling sensitive material, cash and confidential records.


University of Memphis Graduation Date: August 2013

Bachelors of Business Administration GPA: 3.0

Major: Management

Related Coursework: Production/ Operations Management, Critical Thinking/ Project Management, Management of Human Resources, Managerial Leadership, Business Finance, Analytical Tools.


Microsoft Office Suites, Data Entry, IBM

Communication Skills

Problem Solving

Managing/ Organizing/ Multitasking


CPT and Diagnosis Coding


Simmons Cardiology

Practice Administrator

-Clearing patients for testing or pre-cert with the insurance companies.

-Explaining test results, medications, and changes to patients and families.

-Obtaining and releasing medical records

-Office, hospital and procedure scheduling

-Organization and reporting of billing information to our outside billing company.

-Arranging referrals and consultations with outside physicians

-Perform EKG’s and pacemaker, AICD checks

-Practice promotion by going out to referring MD’s office with lunch, taking business cards, and referral information etc.

-Setting up EMR, entering, and scanning medical records.

-CPT and ICD 9 coding

-Scheduling appointments, filing record, and purchasing supplies and equipment.

OBGYN Associates of the Midsouth

Office Manager

-Constantly instill concept of patient care and service in all staff to ensure customer satisfaction.

-Hire/fire, train, supervise, discipline and schedule front desk personnel

-ensure front desk is adequately staffed

-ensure staff are properly trained to perform duties accurately and professionally

-Coordinate and supervise appropriate front desk processes.

-schedule patients accordingly to established physicians guidelines

-provide appropriate review to ensure quality processes at all times

-scan all documents to patient’s accounts accordingly to established guidelines.

-Coordinate and supervise surgery scheduling.

-Coordinate with physicians to facilitate timely billing of surgeries.

-Coordinate with physicians to keep doctor schedules current (patient scheduling/ call scheduling.

-Schedule MA’s and LPN to ensure proper staffing.

-Crosstrain supervisor and front desk to work as MA with physicians as needed.

-Ensure adequate office supplies are available at all times.

-Prepare and submit payroll hours to Management Company in a timely manner, ensure accurate coordination of regular overtime and PTO hours.

-Coordinate appropriate processing and/or routing of important correspondence, invoices, insurance payments, billing correspondence, credentialing, licenses/ certifications etc.

-Fill in for MA’s when they are off

*Reference Furnishes upon request

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