Quality Assurance, Configuration Management, Project Analyst
Resume:
JANICE Y. CHAN
** *** ******* ****, ******, MD **152
************@*****.***
Results-driven Business Professional with a passion for “attention to detail”. Effectively allocate time to complete all duties and projects within the time frame set forth with great deal of proficiency and accuracy and a strong ability to multi-task. Skilled and dedicated, Microsoft Certified Technology Professional certified with over 9 years of experience providing direct and thorough support to program and project management team. Diversified skills cover project administrative support, problem solving, technical editing and writing, configuration management, document quality assurance and customer relationship management.
SPECIALTIES
Data Analysis
508 Compliance
Configuration Management
Project Quality Assurance
Filing, Scanning and Copying
Technical Writing
EDUCATION
Bachelor of Science, Information Systems 2006
University of Maryland, Baltimore County Baltimore, MD
Microsoft Certified Information Technology Professional (MCITP) in Microsoft Office
ITIL IV Foundations in progress
EXPERIENCE
CSRA – Windsor Mill, MD, 2014 to Present
Quality Assurance
Post Quality Assurance (QA) documentation to SharePoint (peer reviews, other QA related documents).
Assign and track to closure actions items assigned by Quality Assurance (QA).
Reconcile overdue deliverables with Project Scheduler.
Track contract modifications, waivers, and deviations in regards to project deliverables.
Post all contractual deliverables to SharePoint and WebCenter.
Track CMS response letters regarding formal deliverables.
Participate in SRA wide ISO9001/CMMI audits.
Generate formal letters to be used for deliverable correspondence to CMS Contracting Officer Technical Representative (COTR).
Proofreading the documents as the last Quality Assurance checks before submittal. Meeting deliverable deadline to ensure all deliverables are on time.
Generate Document Control Numbers (DCNs) for all deliverables and work products.
Monitoring various documents to ensure the format is correct and appropriate policies and procedures are correctly carried out.
Discuss, plan, revise, and implement a more streamlined HIGLAS SharePoint site.
Provide support to HIGLAS Team members relating to QA, Processes, Tools used, etc.
Configuration Management
Handling all HIGLAS Deliverables and Work Products as required. Send out all HIGLAS deliverables and work products to client with company letter, make sure all deliverable are followed the document processes.
Assist the 508 Compliance team on 508 testing.
Monitoring and administrating Team SharePoint site.
Creating and modifying configuration management deliverable such as Configuration Management Plan and Software List Document.
Project Assistant
Reporting to Program Manager and Project Manager of the HIGLAS project providing administrative support as needed.
Preparing Weekly Status Report (WSR), Manager’s Meeting Presentation (MAM) and Internal Program Review Presentation (IPR) using MS Power Point Bi-weekly and Monthly Executive Status Meeting. Presenting the slide on screen and taking meeting minutes.
Verifying with Managers and Financial Analyst to ensure team members are using the corrected charge codes for their tasks. Preparing and distributing the Work Authorization Document (WAD) to all team members. Performing timecard audit to all staff as needed.
Managing the SRA resume library and ensure all members are using the SRA resume template.
Managing all distribution lists for the HIGLAS team.
Work with cross-functional groups to enhance and or streamline current deliverable processes.
Coordinating company events and hold company training conferences. Assisting with processing timesheets and travel forms.
Processing Account payable documents and preparing expense reports for Vice President of Health Programs and Solution.
Coordinate with subcontractors in arranging applicants’ interviews schedule.
Life Search Technologies – Hunt Valley, MD, 2012 to 2013
Account Executive / Administrative Support Specialist
Reported to Director of IT and eventually the President of the company providing administrative support as needed.
Prepared business development reports using MS Excel for weekly staff meetings and productivity reporting.
Assisted in arranging client interviews by coordinating schedules; preparing applicants for interviews.
Prescreened and evaluated candidates by discussing client requirements and applicant qualifications, collaborating with Account Executives; interviewing candidates on a consistent set of qualifications and meeting compliance expectations.
Determined candidate qualifications by thoroughly interviewing applicants; analyzing responses; verifying references; conducting technical evaluations, and closely comparing qualifications to client requirements.
Mainstream Marketing - Towson, MD, 2011 to 2012
Administrative Assistant/ Marketing Coordinator
Supported Division Manager and team leaders, providing support as needed which included researching and preparing marketing documents using Microsoft Office and PowerPoint for external clients (major retailers) and internal training purposes.
Coordinated and travel to other States to handle event promotions such as Alabama, California, and Dallas.
Answered multi-line phones and transferred calls as needed
Planned and coordinated PR initiatives, business development event, holiday parties and more.
Provide customer support on site by satisfying each and every request.
Completed staff orientation seminars for approximately 20 marketing coordinators and support staff.
Ruth Chris Steak House Corporation - Bethesda, MD, 2006 to 2012
Office Manager/ Private Dining Coordinator
Provide administrative and business support to the General Manager and support other members of the management team.
Maintained managers’ calendar – plan and schedule internal meetings, interviews, teleconferences and travel.
Maintained shift schedules, appointments and events calendars. Provided great customer support either at site or via the phone by satisfying each and every request from the clients.
Customer service support includes, but is not limited to management assistance such as scheduling/canceling reservations, customer surveys, and the resolving of issues that arise in a timely manner.
Trusted confidential resource acting as witness during one on employee termination meetings; also trusted with HR related onboarding paperwork collection and filing.
Improved office efficiency by implementing color-coded filing system and introducing additional time-saving measures.
Enhanced communication between other offices’ location and executive team, fostering a sense of teamwork and collaboration.
DesignDATA Systems - Gaithersburg, MD, 2008 to 2009
IT Services Coordinator/ Help Desk
Interacted between clients, engineers, systems-desk and Project Managers.
Maintained 40 engineers’ calendar – plan and schedule teleconferences and on-site support.
Coordinated and scheduled internal meetings, interviews and client meetings.
Identified of service issues that may require escalation, and reallocate resources as needed before the situation became unmanageable.
Maximized productivity of landscaping reams through tracking hours worked and level of completion, ensuring resource availability, and providing status reports to Vice President and Project Managers.
Maintained data accuracy of the service management system, was also responsible for processing month-end billing from the service management system.
HARDWARE AND SOFTWARE SKILLS
MS Word, Excel, PowerPoint, Publisher, Project, Visio and Outlook
Adobe Acrobat 9.0 and Photoshop
LANGUAGE
Fluent in Mandarin and Cantonese
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