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Customer Service Mental Health

Chicago, IL
February 28, 2016

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Melvin Joyce

***** *. ****** • Chicago, IL *****773-***-**** •

Professional Profile

Highly motivated, focused and results-oriented professional committed to pursuing a career in the field of finance. Experienced in reviewing and evaluating tax returns. Strong time management skills with ability to handle multiple tasks and resolve issues in a professional manner. Demonstrated eagerness and aptitude for acquiring necessary skills and general knowledge to accomplish result and address client’s needs effectively. Dependable with acknowledged reputation for integrity and versatility in adapting to new roles, tasks, applications and environments. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals from diverse cultural and socio-economic backgrounds.

Core Competencies

Organizational Leadership • Revenue Tax Review • Customer Service • Account Records Review • Productivity Report Preparation • Policy & Regulation Compliance • Problem Resolution • Document Review & Evaluation • Time Management • Teamwork • Relationship Building

Professional Experience

State of Illinois 6/2013 - Present

Revenue Tax Specialist

Review and evaluate routine and involved original and amended electronically transferred or alternative media tax returns and allied documents, small and large claim or refund requests and computer generated notice. Assess audit reports, manual and automated account records and priority account claims. Collaborate with supervisor on new or revisions in tax laws and other regulatory material. Prepare and compile productivity reports on all processed and pending works. Resolve discrepancies and deficiencies and perform research on Illinois Administrative Code.

Accomplished organization mission by completing related results as needed.

State of Illinois 4/2004 - 6/2013

Mental Health Tech 3

Assisted individuals with physical and mental disabilities develop skills to function with more independence. Observed patient behaviors, recorded conditions and facilitated therapeutic and recreational activities. Consulted with doctors and other mental health professionals. Served as shift charge, utilized staff to implement habitation plans, schedules, programs and services.

Provided education, social and recreation skills according to state and federals standards, rules and regulations.

Burns Security 4/2002 - 4/2004

Security Officer

Secured clients merchandise and equipment. Patrolled premises to prevent and detect signs of intrusion and ensured security of doors, windows and gates. Responded to alarms and investigate disturbances. Circulated among visitors, patrons and employees to preserve order and protect property. Ensured effective control and maintenance of keys and security equipment.

Demonstrated ability to maintain a sense of calm and control in difficult situations.

Kankakee School District 8/2001 - 4/2004

Substitute Teacher

Followed lessons plans left by teachers to continue the educational process. Ensured sufficient supplies are available in the classroom to carry out lesson plans. Maintained normal classroom routines and discipline procedures. Ensured a positive learning atmosphere in the classroom is maintained.

Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.


Master of Business Administration, 8/2014

Ashford University

Bachelors of Arts, 12/1998

Robert Morris University

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