Highly motivated, focused and results-oriented professional committed to pursuing a career in the field of finance. Experienced in reviewing and evaluating tax returns. Strong time management skills with ability to handle multiple tasks and resolve issues in a professional manner. Demonstrated eagerness and aptitude for acquiring necessary skills and general knowledge to accomplish result and address client’s needs effectively. Dependable with acknowledged reputation for integrity and versatility in adapting to new roles, tasks, applications and environments. Proactive and results oriented with excellent interpersonal and communication skills and experienced in working with different teams and individuals from diverse cultural and socio-economic backgrounds.
Organizational Leadership • Revenue Tax Review • Customer Service • Account Records Review • Productivity Report Preparation • Policy & Regulation Compliance • Problem Resolution • Document Review & Evaluation • Time Management • Teamwork • Relationship Building
State of Illinois 6/2013 - Present
Revenue Tax Specialist
Review and evaluate routine and involved original and amended electronically transferred or alternative media tax returns and allied documents, small and large claim or refund requests and computer generated notice. Assess audit reports, manual and automated account records and priority account claims. Collaborate with supervisor on new or revisions in tax laws and other regulatory material. Prepare and compile productivity reports on all processed and pending works. Resolve discrepancies and deficiencies and perform research on Illinois Administrative Code.
Accomplished organization mission by completing related results as needed.
State of Illinois 4/2004 - 6/2013
Mental Health Tech 3
Assisted individuals with physical and mental disabilities develop skills to function with more independence. Observed patient behaviors, recorded conditions and facilitated therapeutic and recreational activities. Consulted with doctors and other mental health professionals. Served as shift charge, utilized staff to implement habitation plans, schedules, programs and services.
Provided education, social and recreation skills according to state and federals standards, rules and regulations.
Burns Security 4/2002 - 4/2004
Secured clients merchandise and equipment. Patrolled premises to prevent and detect signs of intrusion and ensured security of doors, windows and gates. Responded to alarms and investigate disturbances. Circulated among visitors, patrons and employees to preserve order and protect property. Ensured effective control and maintenance of keys and security equipment.
Demonstrated ability to maintain a sense of calm and control in difficult situations.
Kankakee School District 8/2001 - 4/2004
Followed lessons plans left by teachers to continue the educational process. Ensured sufficient supplies are available in the classroom to carry out lesson plans. Maintained normal classroom routines and discipline procedures. Ensured a positive learning atmosphere in the classroom is maintained.
Assumed all duties of the regular classroom teacher promptly and in accordance with school rules.
Master of Business Administration, 8/2014
Bachelors of Arts, 12/1998
Robert Morris University