WILLIAM G. HUFFMAN ~ *** Old Peachtree Rd. NE, Lawrenceville, GA, 30043 ~ actp81@r.postjobfree.com Home – 770-***-**** ~ Mobile 904-***-****
Accomplished Technology Solutions Executive with comprehensive experience in cost-effective cloud integrations, large enterprise solution deployments and effective operational and financial leadership. Collaborative leadership style and customer-centric perspective, coupled with articulate communication ability, encourages feedback from all parties and ensures consistently superior outcomes. Expertise includes:
Cloud Transitions
P&L responsibility
Strategic Planning
ITIL
Executive Communication skills
Enterprise Architecture Development
Offshore Execution of Process
Program and Project Management
Full Lifecycle Solution Management
New solution development
PCI/SOC2 Audits
Vendor and Contract Negotiation
Teambuilding and Leadership
Organizational Restructures
Technology Integration
Mergers & Acquisitions
Process Excellence
Select Accomplishments
Turned around a failing Managed Services team in less than 6 months. This included restructuring the team, the service offerings and the infrastructure. The outcome was
Standardization of all Service offerings and their related contracts
Reduction of call answer times from upwards of 20 minutes to consistently less than 30 seconds
Improvement of customer satisfaction through a tiered support structure
Increase in overall net margins by 15%
Greater acceptance by National Sales teams
Built a struggling technology division into the highest margin profit center within the agency. This included providing strategic planning, business intelligence, e-commerce and web-based application development in a marketing-centric environment for clients such as UFShands Hospital, Blue Cross Blue Shield of Florida, The Florida Prepaid College Plan, CSX Railway, PGA Tour, Merial, PharmaDerm, AmericasMart, and many others.
Developed architecture, support model and deployed the Disney enterprise SharePoint portal to support over 60,000 global users. The solution was scaled and successfully supported 60% growth in the first year of production.
Was instrumental in taking one of the first internal Microsoft Business Units entirely into the cloud with their mission critical collaboration application based upon SharePoint 2010.
Developed entire support model and plan for Disney’s Private Cloud Infrastructure. Solution realized 250% growth in the first year and allowed the client to reduce overall infrastructure costs by 35%.
EDUCATION
MBA - Barrington University
Bachelor of Science MIS - Barrington University
Microsoft Certified Systems Engineer
Member of Project Management Institute (PMI)
CAREER SUMMARY
Aug 2015- Present – VMWare (Contracting through Curate Partners)
Senior Program Manager
Planned and led Cloud and Virtualization programs and projects for large Fortune 500 customers
Led design and deployment of VRealize Business virtualization chargeback and reporting platform for largest Children’s research Hospital in USA
Led design, development and deployment of Cloud Governance Model and related architecture for large North American Plumbing Supply company with approx. 250 VMWare ESX host servers and 1300 VM’s in both RedHat and Windows
Led design and Deployment of virtual Demo environment replacement for OpenText
Nov 2014- Aug 2015 – Verint Systems Incorporated
Senior Director – Global Technical Operations, Hosted Managed Services
Led 100+ resource Global Technical Ops team providing $45,000,000 in Managed Svcs and $15,000,000 in Professional Services to global enterprise customers such as Western Union, Asurion, Best Buy and Verizon
Restructured Operational capabilities to greatly improve overall KPI’s
Led Datacenter consolidation and Virtualization platform upgrades using VMWare, Chef and Puppet
Strategic guidance for the Product Engineering teams
Provide Executive Liaison and Sales support for high profile customers
Manage vendor relations with key Data Center and Infrastructure providers for Global SaaS and Enterprise Private Hosting
Direct all security, audit and compliance functions
Lead architectural review and deal qualification for new Managed Services business
Provide 24/7 operational support for a global infrastructure performing large data transaction counts for over 700 customers and over 3000 VMWare VM’s with RedHat and Windows Operating systems.
Mar 2013- Nov 2014 – Ricoh Americas Corporation
Managing Director – IT Managed Services
Led deployment and operational management of ServiceNow
Led Design, Development and Deployment of a Mobile Device Management platform
Strategic vision and leadership for all Remote Managed Services offerings in the Americas
P&L responsibility for all operational support including personnel and infrastructure
Develop and manage Roadmap for all new service offerings in the Technology area
Evangelize Managed Service Offerings within the National Sales Divisions
Cultivate and manage vendor relationships with all Tier One vendors
Direct 24/7 Operational support for IT Managed Services
IT Governance and lead ITIL implementation within Managed Services
Strategic and Tactical input to the Ricoh Strategic Marketing team
Provide Executive Liaison and Sales support for high profile customers
Direct all audit and compliance functions
Direct advanced IT Engineering and Architecture within Managed Services operational control
Mar 2006- Mar 2013 – Xerox Business Services LLC – (formerly ACS Incorporated)
Chief Technology Officer – Media/ Hospitality/Travel Verticals
Provide vision and technical leadership as it relates to the vertical and major accounts supported
Lead Architectural reviews for the vertical and represent Xerox on customer Architectural Review Boards as required
Develop Technology Roadmap within a solid ITIL framework for vertical and provide senior level input as requested for customer Technology Strategy.
Establish governance processes of direction and control to ensure that objectives are achieved.
Conduct technology reviews and provide recommendations for improving existing technology.
Evangelize Xerox technology strategy to investors, management, staff, partners, customers, and stakeholders.
Program and budget management for many multi-million dollar high profile projects
P&L responsibility for operational budget of approximately 32 million dollars
Provide strategic direction for support of Vblock 700MX public cloud offering at a major Datacenter
Developed and instituted support model for Disney private cloud infrastructure including automated server and storage provisioning
Developed and implemented several plans for technology integration pertaining to M&A within the Disney Worldwide Organization
Developed and implemented detailed action plan to improve Help Desk efficiency and effectiveness through IVR for both Disney/ABC and MGM accounts
Developed/managed pricing model, project plan and architecture for 975TB NetApp SAN environment and upgrade to Exchange 2007
Developed/managed pricing model, project plan and architecture for consolidation and management of enterprise-wide SharePoint platform for approx. 70,000 users worldwide
Consolidated regional Enterprise Application Service teams to reduce headcount and improve customer service
Instrumental in delivering and managing the Disney SQL Database infrastructure
Developed and implemented strategy, budget and project plan to consolidate all regional software distribution and provide upgrade from SMS to SCCM
Developed and implemented an improved workflow to reduce cost and improve satisfaction for refresh of 350 servers and 16,000 desktops per year
Lead requirements gathering from customer for technology solution development
Development of full PCI Compliance strategy for Enterprise Applications and Infrastructure
Manage SAS70 Audits and SOX compliance for Enterprise Applications and Infrastructure
Develop Enterprise-wide Disaster Recovery and business continuity strategy and solutions
Oct 1999- Mar 2006- THE ROBIN SHEPHERD GROUP
Vice President of Technology
P&L responsibility for approximately $5,000,000 in operational and project budgets
Develop scope and RFP response documents for technology contracts including e-commerce
Instituted a project management office (PMO)
Developed workflow reporting system for Account Manager reports in multiple offices
Instituted formal change management procedures resulting in lower post-deployment issues
Developed companywide personnel evaluation process
Improved overall company efficiency through streamlining IT infrastructure through virtualization
Direct full-time and contractor staff of Programmers, Engineers, Project Managers, Account Coordinators and Web Designers
Manage key accounts for all web-based development and systems deployment projects
Program Manager and chief change agent for enterprise-wide workflow system re-engineering project
Developed mobile PDA platform to allow account managers to operate from remote locations
Architect and e-Business project manager for clients such as Merial, AmericasMart, Unison Industries
Designed and managed Cold Fusion-based portal on clustered application and database servers
Designed and managed configuration of a high availability web hosting platform for Unison Industries
Chief architect for a .NET application to allow project tracking for insurance claims adjusters
Chief architect and Program Manager for a customer portal to allow event planning
Oct 1998 – Oct 1999 BLUE CROSS BLUE SHIELD OF FLORIDA (TekSystems contractor)
Sr. Project Mgr/Network Engineer
Project Manager for major HIPAA compliant enterprise re-design project, including data warehousing/server consolidation, and desktop deployment for 10,000 Dell workstations and approximately 300 Compaq servers
Research business unit requirements for office productivity applications
Developed the entire standard for all corporate desktops
Developed the rollout plan and application deployment packages
Developed the standard configuration for all corporate servers
Developed the backup and recovery plan
Development team consisted of 12 senior systems engineers
Architect/Project Manager for corporate DMZ including Dell web server cluster, Dell SAN, and Dell database servers
Architect for a web-based solution for school work program
Extensive contract negotiations with various tier one vendors including Dell, Compaq, and Microsoft
Designed, documented and performed extensive Y2K testing on Compaq NT servers and Dell desktop systems
Developed NT testing and remediation deployment plan for 300 Compaq enterprise servers
June 1997 – Oct 1998 SUNTRUST BANK SW FLORIDA
Senior Systems Consultant
Plan and Manage enterprise systems move of 450 users to new regional financial center with no network downtime
Managed Compaq desktop and server replacement project for 29 branch offices
Directed several major technology projects including PeopleSoft and MortgageWare rollouts to approximately 750 users
Supervised all contract employees for systems administration of the Novell/NT network
Supervised all add/move/change requests for SW Florida region
Manage Contracts with third party vendors
Senior IT liaison for business units throughout SW Florida
Information Systems purchasing
Wrote Disaster Recovery contingency plan
June 1994 –June 1997 DataCore Inc.
President
Managed configuration and deployment of IBM servers and Dell desktops for large Community College Campus with approximately 425 users
Coordinated implementation of major system upgrade for 5 UPS distribution facilities in SW Florida,
Provided network architecture design and deployment expertise for large surgery center
Managed the development, deployment, and training for Unix and NT-Based Point-of-Sale systems in 23 locations
Developed production database for large aviation overhaul facility
Troubleshooting and repair of Novell and Microsoft network systems
Provide software training in Windows, Novell, and OS2 operating systems
Design custom programs and documentation for specific customer requirements
Developed multimedia sales presentations and HTML Web Pages
1991-1994 Canadian Forces School of Aerospace Technology and Engineering
Director of Courseware Development
All aspects of Quality Assurance, software debugging and development of supporting documentation
Staff training and performance appraisals
Supervision, scheduling and staffing for a staff of 16 Programmers and 4 Designers
Evaluate software/hardware and make appropriate recommendations
Supervise the development of training software used by aviation technicians
Validation testing of software and related documentation
Led development of over 200 hours of training software on time and within budget
Developed the software and equipment deployment plan for 9 reserve bases nationally
Wrote well accepted documentation for software products
Wrote software subroutines which are now military standard
Decreased overall development time by standardizing story board development
Increased productivity through extensive style guide revisions
1980 -1991
Technical Manager
Staffing and scheduling
Training and qualification of all staff
Employee performance evaluation and documentation
Manage a staff of 56 for all aviation maintenance activities