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Information Technology Leadership and Strategy

Lawrenceville, GA
February 28, 2016

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WILLIAM G. HUFFMAN ~ *** Old Peachtree Rd. NE, Lawrenceville, GA, 30043 ~ Home – 770-***-**** ~ Mobile 904-***-****

Accomplished Technology Solutions Executive with comprehensive experience in cost-effective cloud integrations, large enterprise solution deployments and effective operational and financial leadership. Collaborative leadership style and customer-centric perspective, coupled with articulate communication ability, encourages feedback from all parties and ensures consistently superior outcomes. Expertise includes:

Cloud Transitions

P&L responsibility

Strategic Planning


Executive Communication skills

Enterprise Architecture Development

Offshore Execution of Process

Program and Project Management

Full Lifecycle Solution Management

New solution development

PCI/SOC2 Audits

Vendor and Contract Negotiation

Teambuilding and Leadership

Organizational Restructures

Technology Integration

Mergers & Acquisitions

Process Excellence

Select Accomplishments

Turned around a failing Managed Services team in less than 6 months. This included restructuring the team, the service offerings and the infrastructure. The outcome was

Standardization of all Service offerings and their related contracts

Reduction of call answer times from upwards of 20 minutes to consistently less than 30 seconds

Improvement of customer satisfaction through a tiered support structure

Increase in overall net margins by 15%

Greater acceptance by National Sales teams

Built a struggling technology division into the highest margin profit center within the agency. This included providing strategic planning, business intelligence, e-commerce and web-based application development in a marketing-centric environment for clients such as UFShands Hospital, Blue Cross Blue Shield of Florida, The Florida Prepaid College Plan, CSX Railway, PGA Tour, Merial, PharmaDerm, AmericasMart, and many others.

Developed architecture, support model and deployed the Disney enterprise SharePoint portal to support over 60,000 global users. The solution was scaled and successfully supported 60% growth in the first year of production.

Was instrumental in taking one of the first internal Microsoft Business Units entirely into the cloud with their mission critical collaboration application based upon SharePoint 2010.

Developed entire support model and plan for Disney’s Private Cloud Infrastructure. Solution realized 250% growth in the first year and allowed the client to reduce overall infrastructure costs by 35%.


MBA - Barrington University

Bachelor of Science MIS - Barrington University

Microsoft Certified Systems Engineer

Member of Project Management Institute (PMI)


Aug 2015- Present – VMWare (Contracting through Curate Partners)

Senior Program Manager

Planned and led Cloud and Virtualization programs and projects for large Fortune 500 customers

Led design and deployment of VRealize Business virtualization chargeback and reporting platform for largest Children’s research Hospital in USA

Led design, development and deployment of Cloud Governance Model and related architecture for large North American Plumbing Supply company with approx. 250 VMWare ESX host servers and 1300 VM’s in both RedHat and Windows

Led design and Deployment of virtual Demo environment replacement for OpenText

Nov 2014- Aug 2015 – Verint Systems Incorporated

Senior Director – Global Technical Operations, Hosted Managed Services

Led 100+ resource Global Technical Ops team providing $45,000,000 in Managed Svcs and $15,000,000 in Professional Services to global enterprise customers such as Western Union, Asurion, Best Buy and Verizon

Restructured Operational capabilities to greatly improve overall KPI’s

Led Datacenter consolidation and Virtualization platform upgrades using VMWare, Chef and Puppet

Strategic guidance for the Product Engineering teams

Provide Executive Liaison and Sales support for high profile customers

Manage vendor relations with key Data Center and Infrastructure providers for Global SaaS and Enterprise Private Hosting

Direct all security, audit and compliance functions

Lead architectural review and deal qualification for new Managed Services business

Provide 24/7 operational support for a global infrastructure performing large data transaction counts for over 700 customers and over 3000 VMWare VM’s with RedHat and Windows Operating systems.

Mar 2013- Nov 2014 – Ricoh Americas Corporation

Managing Director – IT Managed Services

Led deployment and operational management of ServiceNow

Led Design, Development and Deployment of a Mobile Device Management platform

Strategic vision and leadership for all Remote Managed Services offerings in the Americas

P&L responsibility for all operational support including personnel and infrastructure

Develop and manage Roadmap for all new service offerings in the Technology area

Evangelize Managed Service Offerings within the National Sales Divisions

Cultivate and manage vendor relationships with all Tier One vendors

Direct 24/7 Operational support for IT Managed Services

IT Governance and lead ITIL implementation within Managed Services

Strategic and Tactical input to the Ricoh Strategic Marketing team

Provide Executive Liaison and Sales support for high profile customers

Direct all audit and compliance functions

Direct advanced IT Engineering and Architecture within Managed Services operational control

Mar 2006- Mar 2013 – Xerox Business Services LLC – (formerly ACS Incorporated)

Chief Technology Officer – Media/ Hospitality/Travel Verticals

Provide vision and technical leadership as it relates to the vertical and major accounts supported

Lead Architectural reviews for the vertical and represent Xerox on customer Architectural Review Boards as required

Develop Technology Roadmap within a solid ITIL framework for vertical and provide senior level input as requested for customer Technology Strategy.

Establish governance processes of direction and control to ensure that objectives are achieved.

Conduct technology reviews and provide recommendations for improving existing technology.

Evangelize Xerox technology strategy to investors, management, staff, partners, customers, and stakeholders.

Program and budget management for many multi-million dollar high profile projects

P&L responsibility for operational budget of approximately 32 million dollars

Provide strategic direction for support of Vblock 700MX public cloud offering at a major Datacenter

Developed and instituted support model for Disney private cloud infrastructure including automated server and storage provisioning

Developed and implemented several plans for technology integration pertaining to M&A within the Disney Worldwide Organization

Developed and implemented detailed action plan to improve Help Desk efficiency and effectiveness through IVR for both Disney/ABC and MGM accounts

Developed/managed pricing model, project plan and architecture for 975TB NetApp SAN environment and upgrade to Exchange 2007

Developed/managed pricing model, project plan and architecture for consolidation and management of enterprise-wide SharePoint platform for approx. 70,000 users worldwide

Consolidated regional Enterprise Application Service teams to reduce headcount and improve customer service

Instrumental in delivering and managing the Disney SQL Database infrastructure

Developed and implemented strategy, budget and project plan to consolidate all regional software distribution and provide upgrade from SMS to SCCM

Developed and implemented an improved workflow to reduce cost and improve satisfaction for refresh of 350 servers and 16,000 desktops per year

Lead requirements gathering from customer for technology solution development

Development of full PCI Compliance strategy for Enterprise Applications and Infrastructure

Manage SAS70 Audits and SOX compliance for Enterprise Applications and Infrastructure

Develop Enterprise-wide Disaster Recovery and business continuity strategy and solutions


Vice President of Technology

P&L responsibility for approximately $5,000,000 in operational and project budgets

Develop scope and RFP response documents for technology contracts including e-commerce

Instituted a project management office (PMO)

Developed workflow reporting system for Account Manager reports in multiple offices

Instituted formal change management procedures resulting in lower post-deployment issues

Developed companywide personnel evaluation process

Improved overall company efficiency through streamlining IT infrastructure through virtualization

Direct full-time and contractor staff of Programmers, Engineers, Project Managers, Account Coordinators and Web Designers

Manage key accounts for all web-based development and systems deployment projects

Program Manager and chief change agent for enterprise-wide workflow system re-engineering project

Developed mobile PDA platform to allow account managers to operate from remote locations

Architect and e-Business project manager for clients such as Merial, AmericasMart, Unison Industries

Designed and managed Cold Fusion-based portal on clustered application and database servers

Designed and managed configuration of a high availability web hosting platform for Unison Industries

Chief architect for a .NET application to allow project tracking for insurance claims adjusters

Chief architect and Program Manager for a customer portal to allow event planning

Oct 1998 – Oct 1999 BLUE CROSS BLUE SHIELD OF FLORIDA (TekSystems contractor)

Sr. Project Mgr/Network Engineer

Project Manager for major HIPAA compliant enterprise re-design project, including data warehousing/server consolidation, and desktop deployment for 10,000 Dell workstations and approximately 300 Compaq servers

Research business unit requirements for office productivity applications

Developed the entire standard for all corporate desktops

Developed the rollout plan and application deployment packages

Developed the standard configuration for all corporate servers

Developed the backup and recovery plan

Development team consisted of 12 senior systems engineers

Architect/Project Manager for corporate DMZ including Dell web server cluster, Dell SAN, and Dell database servers

Architect for a web-based solution for school work program

Extensive contract negotiations with various tier one vendors including Dell, Compaq, and Microsoft

Designed, documented and performed extensive Y2K testing on Compaq NT servers and Dell desktop systems

Developed NT testing and remediation deployment plan for 300 Compaq enterprise servers


Senior Systems Consultant

Plan and Manage enterprise systems move of 450 users to new regional financial center with no network downtime

Managed Compaq desktop and server replacement project for 29 branch offices

Directed several major technology projects including PeopleSoft and MortgageWare rollouts to approximately 750 users

Supervised all contract employees for systems administration of the Novell/NT network

Supervised all add/move/change requests for SW Florida region

Manage Contracts with third party vendors

Senior IT liaison for business units throughout SW Florida

Information Systems purchasing

Wrote Disaster Recovery contingency plan

June 1994 –June 1997 DataCore Inc.


Managed configuration and deployment of IBM servers and Dell desktops for large Community College Campus with approximately 425 users

Coordinated implementation of major system upgrade for 5 UPS distribution facilities in SW Florida,

Provided network architecture design and deployment expertise for large surgery center

Managed the development, deployment, and training for Unix and NT-Based Point-of-Sale systems in 23 locations

Developed production database for large aviation overhaul facility

Troubleshooting and repair of Novell and Microsoft network systems

Provide software training in Windows, Novell, and OS2 operating systems

Design custom programs and documentation for specific customer requirements

Developed multimedia sales presentations and HTML Web Pages

1991-1994 Canadian Forces School of Aerospace Technology and Engineering

Director of Courseware Development

All aspects of Quality Assurance, software debugging and development of supporting documentation

Staff training and performance appraisals

Supervision, scheduling and staffing for a staff of 16 Programmers and 4 Designers

Evaluate software/hardware and make appropriate recommendations

Supervise the development of training software used by aviation technicians

Validation testing of software and related documentation

Led development of over 200 hours of training software on time and within budget

Developed the software and equipment deployment plan for 9 reserve bases nationally

Wrote well accepted documentation for software products

Wrote software subroutines which are now military standard

Decreased overall development time by standardizing story board development

Increased productivity through extensive style guide revisions

1980 -1991

Technical Manager

Staffing and scheduling

Training and qualification of all staff

Employee performance evaluation and documentation

Manage a staff of 56 for all aviation maintenance activities

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