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Maintenance Customer Service

Winter Haven, FL
February 27, 2016

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Jairo E. Sojo

*** ******* ******* ****** *****, FL 33884 863-***-****


Highly competent, enthusiastic, skilled, goal oriented management professional with over 25 years of leadership and operations experience in the most demanding industries in the United States. Extensive expertise in Public Service, Personnel Management, Instruction and overall Administration. Providing a high level of customer service, dedication, honesty and integrity to any organization. Superior investigative skills to successfully identify, decipher and develop solutions. Proven negotiation and organizational skills. Proficient in computer skills to include all common Microsoft programs, Florida Law practices and regulations. Fluent in both English and Spanish. Able to work in a multicultural environment.


Law Enforcement Officer May 2015 – Present

Polk County Sheriff’s Office, Winter Haven, Florida

Responsible for responding to calls for service, completing initial investigations and reports. Patrolled high crime areas for the purpose of observing possible criminal activity or other conditions that could endanger public safety. Investigated complaints and enforced laws while maintaining high visibility.

Worked under stressful, high risk conditions

Prepared and processed various reports as required by the agency

Maintained weapons and equipment in functional presentable condition

Took active charge in serious and unusual situations

Enforced all felony and misdemeanor laws

Apprehended and arrested criminal suspects and gathered physical evidence

Detention Deputy January 2014 – May 2015

Polk County Sheriff’s Office, Winter Haven, Florida

Guard inmates in accordance with established regulations and procedures.

Monitor conduct of prisoners in housing unit, during work or recreational activities, according to established policies, regulations and procedures, to prevent escape or violence.

Search prisoners and vehicles and conduct shakedowns of cells for valuables and contraband, such as weapons or drugs.

Record information, such as prisoner identification, charges, and incidences of inmate disturbance, and keep daily logs of prisoner activities.

Take prisoners into custody and escort to locations within and outside of facility, such as visiting room, courtroom, or airport.

Investigate crimes that have occurred within an institution, or assist police in their investigations of crimes and inmates.

Security Supervisor December 2008 – August 2012

50 State Security, North Miami, Florida

Responsible for supervising a team of Security Personnel while providing first line management to all operational shifts and ensuring all duties and procedures were in compliance with Miami-Dade County Transit policy while emphasizing company standards of professionalism and safety.

Investigated security incidents and breaches.

Investigated and resolved patron complaints and concerns.

Trained and mentored staff on their duties and responsibilities.

Oversaw procedures for the emergency response and crisis management.

Responsible for creating and distributing work schedule for all shifts and events.

Senior Instructor July 2006 – August 2008

U. S. Marine Corps, Fort Leonard Wood, Missouri

Deliver professional instruction for maintenance on specialized military heavy equipment. Administer and proctor course testing and evaluations. Provide academic, performance, and career counseling and guidance for subordinates and students. Administer personnel services for students and subordinates.

Coaching/ Mentoring

Training and Development

Maintain and update personnel progress

Recommend and administered training remediation

Operations Manager February 2003 – June 2006

U. S. Marine Corps, Camp Pendleton, California

Managed and directed the operations for a military maintenance facility for specialized military equipment. Ensured cost-efficient operations and maintained a 98.5% equipment readiness rate. Supervised automated parts re-supply system and technical data libraries.

Risk Avoidance/ Legal compliance- security issues, company policies

OSHA and Federal compliance

Maintained EPA requirements

Budgeting of branch expenses

Government Compliance

Assistant Manager December 1999 – February 2003

U. S. Marine Corps, Okinawa, Japan

Managed department work flow and distributed work assignments within the maintenance department. Maintained equipment maintenance records for over 85 pieces of heavy equipment. Maintained personnel, journeyman and work data records for over 20 subordinates.

Planned, oversaw and participated in the warehouse operations and activities of the District.

Merchandising/ Inventory management

Complied with federal, state, and local warehousing, material handling, and shipping requirements by studying existing and new legislation; enforcing adherence to requirements; advising management on needed actions.

Controlled inventory levels by conducting physical counts; reconciling with data storage system.

Maintained physical condition of warehouse by planning and implementing new design layouts; inspecting equipment; issuing work orders for repair and requisitions for replacement.

Maintained warehouse staff by recruiting, selecting, orienting, and training employees.

Maintained professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Contributed to team effort by accomplishing related results as needed.

Manager and Instructor October 1995 – December 2003

U. S. Marine Corps, Fort Lewis, Washington

Developed and delivered training for mechanical maintenance procedures for 30 maintenance personnel. Managed equipment and parts records and associated for heavy equipment maintenance department. Conducted training on updated maintenance procedures and techniques.

Provided coaching and counseling to others and acts as liaison between Divisions.

Productivity/ Training

Provided outstanding leadership, combined with an exceptionally high degree of professional competence and the ability to act independently as the principal enlisted assistant to the command in all administrative, technical, and tactical requirements of the organization.


Instructor Training Course, U.S. Army Schools, Ft. Leonard Wood, Missouri, 2006

Advanced Maintenance Management Supervisory Course, U.S. Marine Corps, Ft. Leonard Wood, Missouri, 2003

Senior Leadership and Training Development Course, U. S. Marine Corps, Okinawa, Japan, 2001

Maintenance Management Leader and Supervision Course, U. S. Marine Corps, Okinawa, Japan, 2000

EPA Hazardous Materials Incident Response Operations (40 hours), Okinawa, Japan, 1999

Air Mobility Command Equipment Preparation, McChord AFB, Washington, 1996

Defense Packaging of Hazardous Materials for Transportation, Fort Lewis, Washington, 1996

Leadership Development and Training Development Course, U. S. Marine Corps, Hawaii, 1995


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