Operations Analyst & Administrative Professional
A versatile professional offers proven success in developing and executing programs that support overall organizational strategy and drive peak employee performance. Handles interviewing, scheduling, and onboarding of new staff while managing cost and compliance. Administers databases, reporting, and human resources/financial software and systems.
Operations Analyst – Administrative Support – Relationship Building – Problem Solving – Cost Savings
Prioritizing – Communications – Vendor Relations – Customer Support/Relations – Process Improvement –
New Hire Orientation – Interviews – Onboarding
Select Career Highlights
Created processes for AT&T’s new onboarding department and ensured new hires had a seamless and positive onboarding experience; managed a $250K expense budget for new hire training.
Built/cultivated relations with vendors such as Omega Travel, Marriott Hotel, Sheraton, and Springhill Suites.
Setup new hire NT login for system access, email, and shared disk drive space and provided Cinglepoint code provisioning for COR employees; handled Cinglepoint processing, including market transfers, floater codes, location changes, employee maintenance, promotions/position changes, terminations, store hour changes, and store closers.
AT&T Sales Operations: 2005-2015
Regional Operations Analyst – Onboarding (2009 -2015)
Proved vital to helping create the Onboarding Department for the Southeast Region and served as liaison between Staffing, Trainers, and Retail Store Managers, working to hire and onboard staff.
Handled travel arrangements for consultants and sales support representatives and conducted new hire Onboarding Analyst interviews.
Completed new hire investigations for pre-paid Amex card abuse and handling loading of Opus 2 users.
Processed HPA requisition cancellations and GSX Applecare for/North Florida and Gulf Markets.
Assisted in conducting Regional Sales Operation store visits in preparation for Southeast Region Sales Ops Review.
Reconciled all new hire expenses in Expense Net within 30 days.
Received KCA in 2006 and 2010 as well as 2013 2nd Q “Delivery Hero” Learning Services Award.
Approving Employee Requisitions
Senior Administrative Assistant (2005-2009)
Provided administrative support for Executive Director of Human Resources and direct staff.
Ensured PeopleClick/PeopleSoft salary approvals are submitted for approval and keyed in system.
Attended meetings, recorded notes, and distributed action items to appropriate parties.
Managed expenses related to everyday operations and processed invoices via AP system.
Provided weekly terminations reports to Vice President of Sales Department.
Utilized Surplus Management reporting during merger with AT&T.
Prepared PowerPoint presentations and spreadsheets accurately, with visual appeal/impact.
Created pivot tables and gathered, analyzed, and prepared data or generated reports as requested.
Provided Talent Review for Directors in Talent Trak.
Coordinated travel, hotel, and ground transportation for group.
*Career Note: Prior roles: Administrative/Publicity Assistant at E2V and Administrative Assistant at Trilegiant Corp.
AOS, Accounting – Monroe College, New Rochelle, NY
Technical Skills: CinglePoint, MyComp, LSO, eLink, COU, MS Office, HPA, MyLogins, PeopleSoft, Concur, Expense Net