Customer Service Representative

Kesha Presswood

Experienced Call Center Customer Service Representative

Inglewood, CA

*************@*****.*** - 424-***-****

Looking to work for ANY EMPLOYER that would allow me to utilize my extensive Customer Service, Sales, Call Center, and Cash/Money Handling experience.

Authorized to work in the US for any employer

WORK EXPERIENCE

Client Service Representative

Campus Explorer INC - Santa Monica, CA - August 2014 to Present Responsibilities

Placing outbound calls to college and potential college students suggesting schools and programs in their immediate area.

License Exempt Child Care Provider

Pathways, INC - Koreatown, CA - February 2013 to August 2014 Assist clients with their children while they're at work, school, court, doctors or other forms of taking care of business.

Outbound Telemarketer

3A Imaging, LLC - Willowbrook, CA - February 2013 to July 2014 Calling B2B (100-250 calls) daily offering superior quality inks and toners for compatible office equipment such as fax machines, printers, copiers, and scanners at a discounted rate. Inbound Customer Service Representative

VXI Global Solutions, INC - Mid-Wilshire, CA - October 2010 to March 2012 Answered high volume of incoming phone calls (150-300 calls) daily. Respond to customer complaints, Review with customers’ voice, text, and data plans. Assist customers in upgrading/downgrading devices and or Calling Services

Receptionist/Cashier

In Style Beauty Salon - Los Angeles, CA - June 2007 to September 2010 Processed cash and credit transactions.

Performed clerical duties: answer multi-line telephone, copy and fax, filing, computer Mail Clerk

United States Post Office - South Meadows, CA - September 2006 to May 2007 Sort Priority mail for various cities

Cashier (Lead)

Staples Center - Los Angeles, CA - September 2003 to August 2006 Processed cash and credit transactions

Cashier (Lead)

Dodger Stadium - East Los Angeles, CA - April 2002 to August 2003 Processed cash transactions

Prepared food and snack items

Office Clerk

El Camino College - Torrance, CA - August 1999 to May 2001 Performed clerical duties: answer multi-line telephone, copy and fax, filing, computer EDUCATION

None in Nursing Major, Completed prerequisites for LVN program LA Trade Technical College - Los Angeles, CA

2002 to 2004

None in Nursing Major Completed 2 years

El Camino College - Torrance, CA

1999 to 2001

High School Diploma in Required Courses

Inglewood High School - Inglewood, CA

1995 to 1999

SKILLS

Microsoft Word, Excel, Office, Outlook, Access, Internet/Web Browser sufficient, Apple/Mac, 35WPM, Cash/ Money Handling, POS Register, Telesales(Inbound/Outbound), Phone Etiquette and Skills, Customer Service/Sales, Upsell, Mail Sorting, Administrative/Clerical/Office experience.

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