Customer Service Management

Vidalia Coleman: **** N Hoyne Ave Chicago, IL ****2

Home: 773-***-****) Cell: 773-***-****) E-mail: actp05@r.postjobfree.com

Profile

Highly dedicated Bilingual professional. Fluent in English and Spanish; both verbal and written . Resourceful, multi tasked individual who is well organized and very effective in a fast paced, deadline-oriented environment. Ability to work effectively with people and acquire productive work habits. Proficient in the following: EDI, Microsoft Word, Excel and Outlook. Currently seeking a new job opportunity to apply strong background in critical support operations where quality, performance and personal attention can contribute to the company’s success.

Experience

Rupari Food Services, Inc. July 2005-Nov. 2015

Customer Accounts Manager

nIdentified, analyzed and resolved customer issues by locating resources for problem resolution and designed best-option solutions to ensure customer satisfaction and prevent any re-occurrence. Opened and closed claims; wrote business correspondence using Microsoft Word and documented detailed information in file.

nProcess and ensure accurate and timely fulfillment of all sales orders via EDI for both Food Service and Retail including Walmart, Aldi, Sams Club, Kroger and US Food Service. Complete all order confirmations and monitoring their state through the life cycle. Responsible for ensuring all PO revisions and or cancellations are completed accurately. Maintain communication with customers and follow up on all open orders. Perform quality control on all PO documents.

nInterfaced daily with internal partners in Accounting, Field Services, Operations, and Quality Assurance including Consumer Affairs Divisions. Daily record keeping and data entry in Excel for orders, promotions, pricing and customer information. Consistent use of Microsoft Outlook in communications both internal and external.

nAttained the highest customer service ratings (as determined by external auditors) --earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.

nOfficially commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Completed voluntary customer service training to learn ways to enhance customer satisfaction and improve productivity.

ConAgra Foods Jan. 1998-July 2005

Purchasing Agent

nNegotiated purchases in both packaging and ingredients to ensure lowest cost consistent with company standards in keeping with integrity of quality products creating an annual savings of over $1,000,000.

nFollowed up with vendors to ensure on-time deliveries and production continuity. Assisted and followed through on special projects. Reviewed vendor services on a continuous basis. Reduced freight costs and identified early pay discounts.

nManaged a high volume workload within a deadline-driven environment. Maintained internal contact with company personnel and management in addition to external communications.

nConsistently met performance benchmarks in all areas (accuracy, on time deliveries and product continuity). Created and implemented rules, regulations and processes for purchasing.

nCompleted SWOT analysis on new vendors. Implemented Reduce, Re-Use, Recycle as a policy in the procurement department.

nSubmitted: RFP’s, RFQ’s and RFI’s to vendors as part of the bidding process.

Zoll Foods Feb. 1992 –Jan. 1998

Inventory Control

nReconciled inventories. Thorough review of invoices and receiving documents for any discrepancies and or variances prior to coding and presented to AP for processing payment.

nBalanced the GL & researched any variances. Provided balance sheets for the Controller.

nMinimized exposure to obsolete and excess stock. Maintained effective business relationships with customers. Put forward recommendations for operational policy, procedures and goals.

nMaintained optimal stock levels to ensure timely availability of products. Presented written reports and analysis to senior managers. Scheduled and coordinated shipments.

nRecruited, hired and managed a team of inventory counters. Instituted thorough cross checking of packing lists and receivers. Reviewed service levels on a continuous basis.

Education

DePaul University 2013-2014

Purchasing and Supply Chain Management Certificate

South Suburban College 2014

Excel & Microsoft Word Certificate

Baker Communications 2013

Exceptional Customer Service Certificate

St. Augustine College 1983-1985

Business Management and Human Resources

Technical Competencies including Summary of Qualifications

Efficient and rapid in 10-key punch. Registered Notary Public.

Proficient in EDI Platforms-SPS Commerce, Grocery EC, Edict and I-Trade. Including AS400.

Familiarity with various databases and business driven software. Ability to operate various phones systems including switchboards and general office equipment.

Excellent record of responsible positions requiring self-motivation, leadership and follow through. Detail oriented, strong analytical and problem solving skills.

Creative team player that can deliver results. Keen sense of personal integrity.

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