Jessica Annmarie Maitland
Bilingual (Intermediate Spanish-reading, writing and spoken).
Office support and customer service professional with excellent communication skills.
Proficient with Microsoft Office (Word, Excel, PowerPoint); type 50-60 wpm.
Strong attention to detail and time management with excellent Interpersonal skills.
Expand store client base from 70 clients to well over 200 within 2 years.
JCrew Property Preservation, Zion, IL 04/2013 – Present
Answer multi-line telephone and discuss service with potential clients.
Oversee the day to day operations of the business office.
Maintain foreclosed properties; act as communication hub for personnel and clients.
Maintain communication with brokers via email and specialized web database.
Recruit new staff and conduct initial interviews; new hire orientations and training.
SC Johnson (Radiant systems) Administrative I
Consumer Relationship Center, Racine, Wi
08/2014 – 08/2015
Pre-registered visitors and provided support to CRC initiatives and projects
Managed multiple calendars, planned and set up onsite/off-site meetings
Coordinated travel arrangements and rentals
Entered CRC external invoices and maintained filing system
Processed and executed Fisk and executive letters
Shipping and Receiving Specialist Security Officer
Guardsmark, Kenosha, WI 05/2011 – 08/2013
Executed guardhouse duties at Affiliated Foods Midwest.
Entered incoming and outgoing shipments data into computer system.
Answered multi-line telephone and dispatched calls to appropriate personnel.
Coordinated with warehouse regarding shipping and receiving operations.
Loss Prevention Officer
Blains Farm & Fleet, Oak Creek, WI 07/2010 – 12/2012
Acted as sole Loss Prevention Officer for busy retail store.
Performed orientations and security training for personnel; developed Hazmat program.
Communicated with management, corporate office and sister stores via email and telephone; notified personnel about irregularities and policy changes.
Americash Loans, North Chicago, IL 03/2007 – 01/2009
Operated cash register, took payments and made bank deposits.
Trained new hires in daily operations.
Worked closely with management to build new business and maintain existing contracts.
Made collection and courtesy telephone calls.
MITS, Gurnee, IL
Pursuing PMP training
Zion Benton Township High School, Zion, IL Diploma