Project Specialist II, Release Manager

**** ***** **** **** 770-***-****

Monroe, GA ****5 *******@*****.***

SUMMARY

Self-motivated Project Specialist with over 20 years of experience managing multiple projects and processes simultaneously. Extensive expertise in all facets of hardware and software product releases including defect reporting, asset management, orderability, and media delivery. Knowledgeable in both waterfall and Agile SDLC with demonstrated success in business requirement gathering and resolution. Extensive knowledge of business requirements, software release engineering, and project management.

TECHNOLOGY PROFILE

Agile (Rally/CA Agile)

Kanban

Pace Agile (Orderability tool)

CDETS (defect management)

Rally

Clarify

DOORS (Requirements management)

Jigsaw

Spirit

Elibrary

beyond server

IPCentral (Open Source Configuration Management)

Scrum Master (Rally)

SecureCRT

FileZilla

Adobe Acrobat Pro

Cisco Jabber

WebEx

Crystal Reports

Web Design

Web maintenance

MS Word

MS Excel

MS PowerPoint

MS FrontPage

MS Project

Visio

SPECIAL TRAINING

Project Management training at The George Washington University

Agile Scrum Master

CA Agile Fundamentals

Cisco Security White Belt Advanced

Agile PDM, Business Management Systems (BMS)

Agile to PACE Agile

PACE PDM

Oracle Agile PLM

Commodity Codes

NextGen CDETS

American Red Cross

CPDM (Waterfall)

WebEx

Quality and Process Improvement Concepts

PROFESSIONAL EXPERIENCE

Cisco Systems, Inc., Lawrenceville, GA 1992-2016

(Formerly Scientific Atlanta)

($96.8 billion Company that designs, manufactures, and sells Internet Protocol (IP) based networking products and services related to the communications and information technology industry worldwide)

23 years with Scientific Atlanta/Cisco Systems.

Program Specialist II Release Engineering 2007 – 2016

Worked with Vice President for special projects – Managed weekly system program reviews, Ops Review queries, trending reports, road maps

Assisted with internal and external TL9000 audits.

User Access Administrator for PACE Agile, CDETS, Rally, IPCentral.

Release manager – Pull part numbers and release software via PACE Agile

oUsed the following software – Jigsaw, Spirit, elibrary, beyond server

Bug tracking tool Admin – CDETS and Rally Defects

oRan weekly reports to keep engineers/Development Managers informed

oCoordinated/led weekly meetings to assign BRs/Defects to the correct engineer

oHandled all Customer Found Defects – highest priority

oCreated CDETS and Rally process for the engineering group which eliminated redundancies/costs and improved accountability.

Created processes for CDETS and Rally and trained the department

Maintained Software Quality Dashboard for Customer Related Issues to make sure engineers were aware of Customer Problems with software.

Entrance Criteria – Prepared paperwork to drop our software into the test group

IPCentral admin (asset management system) – Tracked software assets

Expert on MS Word, MS Excel, MS PowerPoint, MS Access, MS Project

Scrum Master – Worked with development team as part of the process to build software releases and drop in integrations (releases every 30 days)

Ran and created queries for Program and Product Managers to track bugs and release software projects to earn revenue from the customers.

Organized weekly meetings with team to discuss and resolve issues, ensured that calls and inquiries were processed expediently, and identified suggestions for continued process improvement

Created Table of Contents for each DVD drop

Handled PSIRTS/CDETS – Vulnerability issues

Work closely with the Product Manager and executive team to develop and enhance our release process

Work with all areas of product engineering

Serve and support the Product Owner and Development Team - – Releasing software projects, Server Bill of Materials, Bug defects meetings/reports, SITEC for each project drop

TL9000 for Verizon products – approve all bug defects

Engineering Program Administrator 1995 - 2008

Worked with Program and Product Managers to keep projects on track and release the software projects to earn revenue from the customers.

Clarify/CDETS Admin

Created queries and reports with Crystal Reports

Doors Admin – documentation

Released system releases, hardware (via Agile)

Created Entrance Criteria for each DVD drop

Created Table of Contents for each DVD drop

Office Manager 1992 - 1995

Maintain office services by organizing office operations and procedures

Budget management for overall office and individual projects.

Created roadmaps

Expense Reports for sales team and directors

Controlled correspondence

Designed Filing Systems

Attended, Assisted, Organized Trade Shows

Traveled with sales reps to customer sites

Reviewed and Approved Supply Requisitions

Monitored Clerical Functions

Kept management informed by reviewing and analyzing special reports; summarizing information; identifying trends

Managed Customer Service

EDUCATION

Associate Degree, Computer Operations, Georgia Perimeter College. Graduated with Honors

Project Management Training, The George Washington University

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