Craig Whitney

* ********* ***** ***. **

Algonquin, IL 60102

630-***-****

actoxn@r.postjobfree.com

OBJECTIVE

To utilize my administrative, customer service and writing skills in a long-term position.

WORK EXPERIENCE

Dovenmuehle Mortgage-Staff Writer Oct. 2015-Feb. 2016

Responding to borrower’s questions or requests regarding their mortgage loan while observing response deadlines per Federal regulations.

QCSS & Greene-Telemarketing Services Representative Feb. 2014-Oct. 2015

Appointment setting, lead generation and sales for several business-to-business campaigns as well as political survey campaigns for specific issues or candidates. I initially worked through Huntington Temporary Services before being hired on permanently in July. Awarded Employee of the Month-March 2015.

Acadian Monitoring Service-Alarm Dispatcher Nov. 2013-Feb. 2014

Responding to residential and business alarm signals and dispatch emergency personnel when necessary. Also handled the technical needs from subscribers and installation companies; disabling/enabling alarms during testing or repairs, pinging radios and activating accounts.

Integra Benefits-Lead Generator Aug. 2013-Nov. 2013

Cold calling small businesses to generate interest in receiving a free quote for individual, family or small business health insurance, placing between 350 to 400 calls per day to people across the country.

Randstad US Staffing and Recruiting Oct. 2011-May 2013 Customer Care Representative-Zebra Technologies, Vernon Hills, IL

Assisted in the company’s software upgrade from Baan to Oracle from training to live date and beyond. Also processed purchase orders or Return Merchandise Authorizations for printers, parts and accessories.

Customer Service Associate-Aon Hewitt, Lincolnshire, IL

Taking a minimum of 40 incoming calls per day from Exelon employees or retirees to help them make their health benefit elections during open enrollment period. Taking incoming calls from Liberty Mutual employees with pension questions as well as making outbound calls to follow-up on questions that needed research. I was unexpectedly laid off during my conversion from a Randstad contractor to an Aon Hewitt employee due to unforeseen workload reductions.

ABC Humane Wildlife Control & Prevention-Administrative Assistant April-Oct. 2011 Faxing, copying, data entry, answering phones, mailing invoices and statements, checking work orders for accuracy before being filed, running errands for a small, family owned nuisance wildlife trapping and education company.

Pioneer Press Newspapers-Staff Writer May 2007- Jan. 2011

Writing news and feature stories for a weekly newspaper, fact checking, proof reading, research, conducting interviews and writing follow-up stories as needed.

The more notable stories I covered include:

Coverage of the death of the village presidents of Fox River Grove, Norridge and Morton Grove,

Fox River Grove art teacher David Warwak terminated for teaching veganism in class,

Continuing coverage lasting 10 months regarding a proposed and approved gravel pit in Cary

EDUCATION

Roosevelt University Bachelor of General Studies-Journalism

Harper College Associates degree- Media Writing COMPUTER SKILLS

Experience with MS Word, Excel, PowerPoint, Outlook and Internet navigation, 40 WPM typing speed.

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