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Customer Service Manager

Newark, NJ
February 24, 2016

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Caycee Jones

*** ********* ******, ********, ** *1208 347-***-****


Seeking an accountant/management position where I can utilize my education and work experience.


Hope Community, Inc. East Harlem, NY (09/2014-Present)

Real Estate Development and Affordable Housing (since 1968)

Accounts Receivable Manager

Manage over 78 Residential buildings (over 1200+ units) plus 44 Commercial entities

Average monthly account receivables per-entity consists of 1.3 million

Manage and control the account receivables and budget for Jennie A. Clarke, Women In Needs (WIN) Homeless shelter

Low-income community based housing including Section 8, HUD, Housing Assistance Program (HAP), Senior Living, Mitchell-Lama and J5 Tax-Credits

Manage and handle the process of payments which includes; check scanning, money orders and security deposits

Review 500+ checks and money orders routinely to ensure that all payments are process accurately, effectively and efficiently

Monthly calculate building maintenance and property management fees

Perform and post monthly journal entries from cash receipts into Yardi software

Reconcile over 30+ bank reconciliations statements that include operating and reserve accounts on a monthly basis

Other reconciliations include accruals and pre-paid on regular day-to-day basis

Journalize over 40 accounting transactions to ensure accuracy

Work closely with the senior accountant and controller to prepare monthly reports for the Chief Financial Officer

Post and records over 30 debit/credit memos for the Property Management team

Print pre-posting tenant receipt reports and distribute to property management

Update all cash balances files for all properties

Record and process over 100 additional/new tenant security payments

Submit security checks along with bank deposits forms to the appropriate banks

Prepare and record deposits against receivables on a day-to-day basis

Generated various reports such as accounts receivable aging report, monthly breakdown reporting on the properties including operating account, bad debt reporting and monthly vacancies

Act as the liaison between the bank and the company on regular basis to ensure all questions is answer promptly and correctly

Prepare deposit slips and money orders weekly basis

Assist the senior accountant and controller on annual and fiscal year closing on all properties

Prepare budget and forecasting reports for the Chief Financial Officer whenever needed

Prepared audit schedules’ for yearly audits and quarterly reports

RAIN Home Attendant Services, Inc. Bronx, NY (02/2014-09/2014)

Home Attendant Service

RAIN Regional Aid for Interim Needs, Inc. Bronx, NY (04/2013-02/2014)

Multi-Service-Senior-Organization (since 1964 Home Attend Services, Meals on Wheels, Low-Income Senior Housing)


Recorded financial transactions into their accounting Fund E-Z, Yardi, and QuickBooks software.

Keep financial records including cash receipts, cash disbursements, general ledger, and general journal.

Compiled statistical reports and reports for the Fiscal Manager and Assistant Director of Fiscal Operations.

Created invoices for payment to vendors and customers, journalizing transactions, recording cash receipts.

Created 40+ invoices for payment between the centers and vendors on a weekly basis.

Created 150+ checks for payment to vendors, customers, and programs in the RAIN organization.

Prepared 30+ bank reconciliations for various accounts.

Assisted with the month-end closings and accruals.

Prepared 5million dollar budgets and forecasts for city, federal grants, and private foundations.

Assisted the Chief Financial Officer with budgeting, forecasting grant accounts and financial reporting.

Process Home Attendants Certified Payroll (including 1199SEIU Payroll) with Arrow Solutions software.

Payroll included 700+ timesheets, communicates with employees regarding payroll issues.

Handled financial forms for New York State Housing, Unemployment, and Public Assistance documents.

Record A/R payments with agencies Visiting Nursing Services (VNS), Fedelis, Metro Plus, Guildnet, Independent Care System (ICS), Health First, Amerigroup, and maintain Medicaid Management Information Systems (MMIS) Human Resources Administration (HRA), and VNS Billing in HC Plus Sandata software.

NYC Human Resources Administration Department of Social Services New York, NY (08/2010-07/2012)

Staff Accountant/Administrative Assistant

Assisted with the Accounts Payable and Accounts Receivable daily.

Organized reports, books and other materials; processed routine forms.

Kept and posted records and statistics, prepared summaries, distributed and archived correspondence.

Prepared invoices, journal entries, checks, bank reconciliations, recorded client checks, and booked cash receipts.

Staples Brooklyn, NY (03/2006-06/2010)

Team Supervisor

Coaching and mentoring sales associates on daily operations of the business.

Focused on building rapport, creating connections and presenting solutions for customers.

Selling retail goods throughout the store while creating a positive buying experience.

Created and demonstrated the ability to multi-task and assign with operational functions to improve customer traffic.

Achieved sales goal by building a personal clientele.

Provided each client with the highest level of customer service and expertise of products.

Participated in the maintenance of the selling floor.

Communicated to store manager about merchandise needs and other expectations of the organization.

Worked and handled the cash register and assisted in closing-out each draw daily.


Unique People Services Bronx, NY (01/2013-04/2013)

Accounts Payable/Accounts Receivable

Recorded financial transactions into their accounting Fund E-Z software.

Process checks for vendor payments on a regular routine basis.

TCI College of Technology New York, NY (10/2008-08/2009)

Dare to Dream/Mentorship Program

Educated a group of 10+ Veterans, seniors, and SSI recipients in Microsoft Excel 2007.

Coached my mentee and trained him on life and study skills. Monitored mentee to ensure his success.


Monroe College Bronx, NY

Bachelor’s Degree of Business Administration in Accounting 12/2013

Major: Accounting, 3.925 GPA, Summa Cum Laude


National Association of Black Accountants, Inc. (NABA)

Computer Skills:

Yardi Voyager 6s and 7s, Arrow Solutions, Basic Pay Solutions, HC Plus Sandata, Fund E-Z, QuickBooks, MS Word, MS Access, MS PowerPoint, knowledge of Peachtree, and proficient in Microsoft Excel

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