Customer Service Active Directory

Sheila D. Spain

*** ***** ***** ****

McDonough Ga, 30253

Phone: 678-***-****

actoky@r.postjobfree.com

PROFESSIONAL SKILLS

10+ years experience as a Mainframe Computer Operator / Helpdesk Associate.

Respond to problems that are threatened to system availability, trouble-shooting system malfunctions and open Vantive tickets to identify the user problem on all incoming calls, closed problem tickets when problem is resolve, follow up with user or clients.

Open problem tickets when needed, investigation all error message that may occur.

Experienced with IBM 3090 ES9021 JES2, JES3,DOS,CICS, DB2, TSO,SQL, VAX, DEC, TCP/IP, VMS, Statesman, Recap, CA7, CA11, MS,RDBM, ISPF, AIX, LINUX,UNIX, ORACLE, IMS, AS400, ZOS, OS, VTAM and more.

TECHNICAL SKILLS:

IBM 3090, ES9000, AMDAHL 5995, MVS-ESA, MVS-XA, ZEKE, TSO, JCL, JES2,JES3, CA, CA7,CA11, Control (M), MASETROP CICS,ORACLE, IMS,SMF, DASD, OMEGAMON, HTML, NETVIEW, ACF2, DB2, OS, ZOS, DEC,VAX, RACF, RDBM, VTAM, VM, VMS, VPS,AS400,, MS OFFICE, INFO, WORD, EXCEL, DB2,TIER1,2 DATACOM, POWER POINT, NT, MICROSOFT, POWER POINT, OUTLOOK,UNIX, SQL, AUTOSYS, Active Directory, DELL,CACS, NDM Connect Direct, FTP, ISPF,TCP/ IP PROTOCOL,CACS, RMS, VZT, Storage Silo’s 4670, 4480, IBM 3420, 3480 Solo’s, Printers, 3800, 3820, HP3000, Xerox 4090, 4050, 9700.

EDUCATION :

St. Mary High School (Diploma)

Indiana Tech,( Network Terminology) April, 2014 to July 2015 Online Classes

House Course: MS Word, Power Point and Excel), AIX, UNIX, Linux, Oracle, SQL.6.0 Security administrations. Server Win 2000+, Windows NT, Server 4.0, XP, A/D, and Performance Management. Basic JCL, Computer Operations, CA7, CA11 Utilities

EXPERIENCE:

Production Support Analyst

Technical Engineering/ Hewlett Packard

Short Term Contract

April 2015 - July 2015

Responsibilities over three region North, East and Central, working HP Service Management tickets, running production on control M as well as CA7 & 11, resolved system abend.

Production Support Analyst:

Insight Global/ IBM, Raleigh, NC

April 2010 – Jan 2013

Responsibilities for monitoring three accounts (HBI, GE, DWS) Utilized ZOS, JCL, CA7& CA11 job scheduling workflow, work tickets thru – Service Center scheduling workflow, work tickets thru – Service Center

& Maximo run production and high-volume batch data processing, escalate abends that may occur, follow – up when conducting investigation to ensure the problem have been resolve. (cont.)

First & 2Tier, Monitoring UNIX server for Maestro as well as SQL server resolve error message on the servers, server outage and other operational activities.

Reset TCP/IP used ID and cancel ID Set up code promote, performing FTP in Connect Direct when Alter or requested.

Utilized Active Directory, Interface with Tech Support, Database Administrator, Application Support, Management providing information for issue and details, supporting documentation and technical resources to customer service, support tools/processes to monitor a range of services according to the SLA compliance.

Run weekly back up for all three accounts. IPL Platforms when requested. Utilized. IBM ES9021, MVS, JES2, JCL, ZOS. TSO, ISPF, CICS, TCP/IP, ACTIVE DIRECTORY, RACF, SMF, AS400. Win 2000+, Outlook, Excel. Work in a 24x7 Environment.

Jan 2008 - Oct 2009

SAK Consulting Group, Atlanta Georgia

Sr. Mainframe Computer Operator:

Monitoring and maintaining online batch schedules.

Resolve or escalate abends that may occur.

Process AS400 production and monitoring both system productions as well as running weekly backups for both system, and sending tapes offsite, print all outstanding report, resolving all their problems and a timely manner.

Open problem tickets when needed, investigation all error message that may occur.

Utilized MVS. CICS, OS, DB2, TSO, JCL, CA7, CA11, SQL, Win 2000+.

May-2007 - April-2008

Verizon Wireless, Alpharetta GA

System Support Analyst

Monitor production batch on three regions North, South and West using CA7-CA11, CA, JES2, TSO, CICS, ISPF, NT, TCP/IP VAX, VMS, AIX, DASD, ACF2, SMF, RACF, DB2, IMS, SQL, ZOS, DNS, MS, Win 2000+ utilities.

Resolving or escalating any abends. Performing file transfers using FTP, and Connect Direct.

Run nightly backups for all three regions. Make sure all online are available according to SLA’s. Bouncing online regions when requested.

Monitoring SQL servers as needed UNIX servers, reset TCP/IP when needed or requested, Perform any overflow when getting a alter, processor billing account, as well as update account.

Open VZ Tracker tickets when problem need to be escalated to System Support Process any change control that was requested. (cont.)

August 1999 - May 2006

Coca Cola, Atlanta, Georgia

Computer Operator Specialist

Provide technical support in operations, performs function, which include startup and shutdown regions, provide online support to users and client.

Perform ABEND recovery, on CA7, CA11, and problem determinations, perform weekly IPL’s on two platforms on IBM, ES9000, production and test.

Respond to problems that are threatened to system availability, trouble-shooting system malfunctions and open Vantive tickets to identify the user problem on all incoming calls, closed problem tickets when problem is resolve, follow up with user or clients.

Run weekly backups on Mainframe and AS400 platforms, preparing tapes for offsite for Recall. Resetting Nodes on AS400 printers and production, made sure on lines are up in a timely manner; Make sure all Solo cells are full, varying tape drives on and offline when requested.

Escalating any problems that may occur through Active Directory, on UNIX servers, reset TCP/IP server when need or requested, Tacking problem tickets with Vantive ticketing systems.

Support Disaster Recovery, Diagnose hardware and software problems or Network.

IBM, 3090 ES9021 JES2, JES3,CICS, DB2, TSO,SQL, VAX, DEC, TCP/IP, VMS, Statesman, Recap, CA7, CA11, MS,RDBM, ISPF, AIX, LINUX,UNIX, ORACLE, IMS, AS400, ZOS, OS, VTAM.

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