Customer Service, Technical Support

NACHIKET PATEL

** ************ **** ●Toronto, ON M3J 2V1 ● 647-***-**** ●*************@*****.***

OBJECTIVE

Seeking a full-time job position to work where I can utilize skill and creatively involved with system that effectively contributes to the growth of a company.

PROFILE SUMMARY

Excellent verbal, interpersonal and written skills in English.

Problem solving and troubleshooting ability to convey technical solutions.

Demonstrated problem analysis/diagnose skills and solve software faults quickly.

Outstanding customer service skills; tactful and patient with all types of individuals and organizational unit and willingness of completing given task/projects.

Monitored and responded phone and e-mail requests for technical support.

Wrote and maintained documentation of system inventories and operating protocols.

TECHNICAL SKILLS

Networking

OSI & TCP/IP model, VLSM subnetting, Internet Security, Firewalls, ACL, NAT, Wi-Fi, VoIP IPv4 and IPv6.

Routing

Static, Default and Dynamic ( OSPF,RIP, EIGRP, IGRP, Redistribution), Tunneling

LAN Technologies

Ethernet, Fast Ethernet, Gigabit Ethernet

Protocols

DHCP, DNS, SMTP, FTP, SSL, SSH, HTTP, HTTPS, telnet, SFTP, TCP/IP and UDP.

CISCO Hardware

Catalyst 2960 & 3560 series switches, 2600, 2811, 2901 & 2911 Series Cisco routers, 2950 & 2960 switches

Hardware

Maintenance and Upgradation Hard drive, RAM, Motherboard(HP, Dell, Apple, BB)

Cloud Computing

Yellow Circle, Virtualization with VMWare and Oracle Virtual Box

Windows Servers

Active Directory Management using server 2008 R2 and 2012 R2

Computing

Designing, diagnostics, troubleshooting

Scripting

PowerShell and Database entry using MySQL server, PHP

Desktop Applications

Numara Ticketing Software, Microsoft Office (2010, 2013), Microsoft Outlook, Microsoft Exchange and Lotus Notes.

Operating Systems

Windows Server (2003, 2008 R2, 2012 R2); Unix/Linux (CentOS, Fedora, Linux Mint, Ubuntu); Window (7, 8, 8.1, XP), Apple iOS.

EXPERIENCE

I.T Help Desk Technician, Seneca College May 2015 – Dec. 2015

Sent tickets to appropriate departments utilizing ticket tracking system

Provide helpdesk support and resolve problems to the end user’s satisfaction

Managing 250+ PCs and MACs daily including printers.

Provide technical support to students via telephone, email and through tickets

Installing and configuring the peripherals, components and drivers

Help students to install, troubleshoot, and repair technical problems for computer systems, including laptops, desktops, printers, modems, and monitors.

Customer Service Representative, Subway Sandwiches Inc. August 2014 – Nov. 2015

Communicate effectively with a wide range of customers.

Provide excellent service in a fast paced, busy and teamwork environment.

Able to analyze a situation with the information is given by a customer

EDUCATION

Diploma in Computer Networking and Technical Support Jan 2014 – Dec. 2015

Seneca College of Applied Arts & Technology

VOLUNTEER WORK

Orientation Leader, Seneca College, Toronto, ON Sept. 2014 – Dec. 2015

Performed duties with respect to organising a number of activities.

Helped new enrolled students with their difficulties.

Guided freshmen students and help them understanding the campus.

Help new students adjust to life at the Seneca College.

SMILE Mentor, Seneca College, Toronto, ON May 2014 - August 2015

Helping Protégé to successfully merge within the college environment.

Support them in their transition to the college.

Enhancing the personal, academic, social and professional growth of a student.

-References Available Upon Request

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