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Customer Service Sales

Allen, TX
February 25, 2016

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Richard Pennington

*** ******* ***** *****

Allen Texas 75002

469-***-**** –

Employment History

**** - ******* *** **** *****

I am a Kitchen and Bath Designer with the Home Depot. I complete sales and designs for

customers with tickets ranging from $3,000 to $30,000.

2006 - 2014 Home Remodeling

I have been remolding single family homes as well as being a landlord for my own

property for many years. I am familiar with the building codes in Texas. I have also

worked in construction management for home builders and have experience in local

government also.

2004 - 2006 Tickle My Ribs Barbeque Heaven

Owner / Operator As the owner and operator, I was responsible for all aspects of the

business. Including, hiring and training the staff, inventory, quality control, food

preparation, finance and accounting, deliveries, and advertising.

2000 - 2004 P.E. Pennington & Company

Sales Director Pennington & Company is a Property Tax Consulting company. The

clients are commercial real estate property owners and management companies. The

company’s function is to act as an advocate in representing the company’s asset valuation

in relation to the taxing jurisdiction assessments.

My functions are to develop new business through a verity of means. I present the

company through many of the professional associations, organizational trade events and

meetings. I make the cold calls, establish business relationships. I conduct in depth

research on commercial property owners and management companies; therefore

discovering the client’s needs and the principle decision makers. From there I make the

appointments and conduct the presentations. I initiate the closes and the follow-up if

required. Essentially, I function as a self managed sales and customer service/customer

retention department.

Page 2 Resume’

1998- 2000 Political Research, Inc.

Dallas, Texas

Sales Director Political Research is a company that produces reference materials about

governments. These come in a written and on-line form and are sold as two-year

subscription services. These services provide information on the US Federal government,

all fifty-state government as well as the 192 independent countries of the world.

My functions are to hire and train sales people and to effectively manage the sales

department, both inside and outside sales personnel. I conducted software installs and

“How to Training” on the products. I had eleven sales people that I manage and reported

to the President of the company. Additionally, I functioned as the manager of the

Customer Service/ Collections Department. These duties include Customer relation,

Customer retention, problems with services delivered, and payment over billings, and

payment agreements. My performance in these areas has been of very high quality. I was

been singled out many times for outstanding production and service to the company.

1993-1998 Shipley Associates

Farmington, Utah (Dallas Office)

Account Executive Shipley Associates is a national management consulting company that

specializes in helping companies win business through a number of proactive professional

services. Notably, a document driven proposal process that would involve developing

verbal presentation skills, process development and activities' management,

training, and diagnostic intervention. This required a heavy involvement in negotiating

option and positioning my clients in the best possible position.

My functions were to seek out and develop business opportunities through a variety of

methods. These methods included contact and maintaining business relationships with

existing clients, developing a prospect base and successfully representing Shipley

Associates during presentations and contract development. nationwide. This involved

recruiting attendees from a variety of companies, arranging the facilities, delivering the

materials and the instruction,

and gathering the post-training information for reports to Shipley management as well as

the management of the attending companies.

Page 3 Resume’

1988-1993 P.E. Pennington & Company

Dallas, Texas

Tax Consultant P.E. Pennington & Company is a Texas property tax consulting firm that

specializes in representing clients' commercial properties; both real and personal,

for the purpose of reducing assessed values and thereby reducing their property tax


My roles as a shareholder of the company were, in part, to provide management direction

to the company. As an employee of the company, my duties were to provide marketing

and sales efforts, gaining market share and building on that share each year. This being a

small company, the requirements dictated a hands on approach to all functions. These

included basic functions such as lead generation, mail-outs, prospect development. Further

functions were advertising, public relations, presentations, and contract development. In

addition to these duties, I was also a licensed property tax consultant and responsible for

successfully representing the interests of our clients. I was also responsible for negotiating

property values with the appraisal districts in a manner most favorable to my clients.

1982-1988 Gemcraft Homes

Dallas, Texas


Superintendent As Superintendent for Gemcraft Homes home and apartment builder I

responsible for budgeting projects, financial analysis, acquiring materials, hiring

subcontractors, and overseeing the entire construction operation. As well as the delivery of

a quality built home and immaculate home presentation to the owners.

1976-1982 Office of Budget and Management Analysis

City of Colorado Springs, Colorado

Management As an Analyst for the City government I was responsible for development

of Analyst certain City and Departmental budgets. This involved gathering the budget

request and the pertinent data, analyzing the information and making recommendations to

the administration and City Council. Further requirements were working on special

management improvement projects and implementing the results.

Educational Background

University of Colorado, Bachelor of Science in Business Administration

University of Colorado, Master of Public Administration

Numerous continuing education courses and seminars.

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