QUALIFICATIONS PROFILE

Goal-driven, customer-focused, and accomplished professional with extensive experience in all aspects of sales and marketing.

Known for analytical problem-solving and critical thinking aptitudes in developing strategic action plans to streamline revenue, optimize efficiency, resolve complex situations, and secure profitable outcomes. Well-versed at identifying and analyzing market conditions and trends, and creating innovative solutions to maximize revenue. Adept at managing group dynamics, as well as in building, motivating, guiding, and leading high-caliber teams of professionals. Equipped with articulate communication, negotiation, and interpersonal skills in building positive work relationships with clients and professionals of all levels. Bilingual in German and English.

FUNCTIONAL SKILLS WITH EXPERIENCE

Sales and Marketing Operations

Formulated annual budgets and forecasts with focus on profit optimization

Built business startup plans, which included sales floor design, workflows, and personnel recruitment and training

Pioneered the development of strategic marketing and sales plans to successfully meet and surpass corporate goals

Keenly monitored current market trends and competition, and made adjustments to marketing strategy to maintain market advantage

Provided expert leadership and direction to advertising and promotion campaigns, product positioning, pricing, and lead generation strategies

Designed and directed a full-service call center servicing 23 clients nationwide

Personnel Management and Development

Created and implemented national employee recognition, employee incentive, customer service training and special programs training

Presided over daily, team, and interdepartmental meetings to discuss strategies and establish goals, as well as identify, predict, and resolve issues before they affect sales and customer service operations

Facilitated training and organized sales executive and manager structures and compensation plans to drastically improve team morale and productivity

WORK CHRONOLOGY WITH SELECTED ACCOMPLISHMENTS

Hilton Waikoloa § Waikoloa, HI

Senior Managing Director of Sales and Marketing 2010–2015

Conceptualized and implemented an aesthetically-pleasing sales floor to double tour capacity and optimize staffing efficiency

Executed tour segmentation which increased VPG by $750 during the first 30 days, and incrementally growing VPG

Restructured operations to separate the Frontline and In-house departments, which brought forth $1K VPG increase in the first 30 days

Organized commission and bonus structures to motivate staff in performing beyond expectations, thus meeting aggressive monthly goals

Established a VIP Department which secured 400% increase in VIP packages sold

Received the Leadership Award, Ownership Award along with several sales awards

Regal Palms § Orlando, FL

Director of Sales and Marketing 2008–2009

Led the total redevelopment of sales training, tour routes, and presentation to remove all unprofitable sources; seamlessly handled the negotiation of new tour sources, thus decreasing costs and meeting profitability goals within three months

Managed staffing requirements for more than 40 representatives, which involved recruiting and training, within the first 30 days, which resulted to 200% sales growth within 60 days

Westgate Resorts § Various Locations

Director of Sales, Westgate Palace, Orlando, FL 2004–2008

Director of Sales, Westgate Blue Tree, Orlando, FL 2002–2004

Director of Sales, Westgate Park City, Park City Utah 2000–2002

Division Manager, Westgate Resorts, Orlando, FL 1996–2001

Sales Representative, Westgate Villas and Westgate Lakes, Orlando, FL 1992–1996

Formulated and implemented strategic action plans, which boosted referral lead generation by 500%

Established a track record of sustaining the highest percentage of unemployment payment protection, credit life, and various high-profit products attached to sales among all Westgate properties

Developed on-property Toastmaster’s Clubs to boost public speaking and leadership talents of managers and future leaders

Made significant contributions in growing sales by 20% to 100% at four separate sales tracks while enhancing efficiency by 20%-110%

Played a major role in the following:

200% increase in efficiency in Westgate Blue Tree in 12 months

Significant growth of sales volume from $18M in 2006 to $30M in 2008 for Westgate Palace

20% improvement in efficiency in Westgate Park City in the first six months

Paramount Promotions Inc. § Orlando, FL

Owner

Grew the company from the ground up, and successfully secured over 20 major clients with more than $500K in gross revenue within three years

Muscular Dystrophy Association § Fort Worth, TX

District Director Executive Producer, Jerry Lewis

Directed more than 200 volunteers and developed two original programs, which grew to national fundraising initiatives generating millions of dollars in new revenue

EDUCATION AND CREDENTIALS

Master of Science in Economics

Texas Christian University § Fort Worth, TX

Bachelor of Arts in International Affairs

Texas Christian University § Fort Worth, TX

Real Estate License: State of Florida and Hawaii

Leadership Award from the American Legion

PROFESSIONAL AFFILIATIONS

Founder and Former President, Toastmasters Chapter in Orlando, FL

Board of Trustees, Waimea Country School, Kamuela, Hawaii

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