Customer Service Project Manager

Quieshala Little

**** ********* **** ********, ** 60087 224-***-**** ***********@*****.***

PROFESSIONAL SUMMARY

Ability to effectively coordinate tasks to accomplish projects with timeliness, creativity, and independence.

PROFESSIONAL SKILLS

Accounts Receivables Collections Account Reconciliation

Customer Service General Ledger Project Management

EDUCATION

American InterContinental University 2015

Bachelor of Business Administration Schaumburg, IL

Concentration in Accounting

Graduated: April 2015

First Institute 2009

Certificate of Business/Administration in Computers and Business Waukegan, IL

Financial Management Certificate

TECHNICAL COMPETENCIES

Microsoft Office Software, Ceridian, and Edgar.

PROFESSIONAL EXPERIENCE

Volkswagen Credit Union 2015

Funding Representative Libertyville, IL

Audit the contract documentation for compliance and accuracy. Ensure that contract structure and dealership advance is consistent with credit approval and company financing guidelines.

Provide quality assistance and advice regarding all funding policies and procedures to dealer personnel

Analyzed contract terms to verify Federal Regulation compliance and state specific tax law accuracy.

Handled sensitive and confidential customer information

Contact dealer to identify discrepancies in the file.

Enova Financial 2014 – 2015

Application Support/Chat Specialist Gurnee, IL

Asked probing questions and offered rebuttals to overcome objections with the loan.

Providing great customer service by resolving any dilemmas that the customer’s faced during the online application process.

Participated in the HR coordinating job shadowing program where I learned the recruiting process and the Applicant Tracking System.

Assisted with training new hires.

Temporary associate providing customer service by assisting customers with their online application.

Volunteered to train new hires when necessary.

Dovenmuehle Mortgage Inc. 2012 – 2013

Foreclosure/Bankruptcy Specialist Lake Zurich, IL

Used general ledger format

Created clients’ accounts with MSP system while posting to the general ledger

Coordinating with attorneys to ensure that bankruptcy plan and figures are accurate

Reviewed chapter 7,9,11, and 13 bankruptcy files.

Reviewed documentation to remain in compliance with Fannie Mae, Ginnie Mae, and Freddie Mac.

Reviewed the accuracy of foreclosure documents such as: notes and mortgages to correct any discrepancies. Performed accounts receivable duties by coordinating with attorneys to obtain invoices on past due accounts.

Project manager for Astoria project

1.Managed team of 3 temps and 2 permanent employees.

2.Reviewed documentation for completion and compliance purposes. Coordinated with audit department to resolve any found discrepancies.

3.Completed project a week ahead of schedule.

Reconcile accounts

Managed multiple reports via Excel

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