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Test Cases Customer Service

New York, NY, 11375
February 25, 2016

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Sayeed Kabir

New York, NY

Phone: 347-***-****, E-mail:


Six years of experience as a QA Analyst / QA Engineer in IT systems implementation projects with a record of delivering successful QA solutions in Waterfall and Agile environments using Manual and Automation testing tools.

A deep understanding of Web Service creation, development, design and functionality testing to ensure high quality provision of Web Service.

Very extensive knowledge of SOAP UI, html, http and external data source testing.

Hands on experience in Agile Scrum Framework in Agile Development and involved in Collaborative User Story Creation, Test Estimation, Release Planning, Defining Testable User Stories including -Acceptance Criteria, Estimating Testing Effort associated with the User Stories, Planning the Testing For Release, Iteration Planning, participating in Risk Analysis of the User Stories, Identifying Functional and Non-functional aspects, Supporting and Participating in the Test Automation at multiple level of testing.

Performing White Box, API, Smoke, System, Functional, Integration, Regression, End to End, Security, Alpha, Beta and UAT testing.

Proficient in QTP 10/UFT 12.00, QC/ALM .

Experienced in Retail, Healthcare, Financial Banking and Telecommunication domain.

Experienced in writing SQL queries (check frontend and backend) generating reports to ensure data integrity and validating business rules.

Excellent team work spirits, management skills and able to communicate with related professionals.

Assist Business Analyst to develop Traceability Matrix and upload to Share Point.

Technical Skills:

Testing Tools: QC 10, ALM 12,QTP 11/UFT 12, Clear Quest web 4.0, Automated Verification Tool (AVT), SOAP UI, Sales Force.

Languages:.Net, Microsoft C# C, C++, SQL/ PL/SQL, Visual Basic, Java, XML, HTML, and UML.

Databases: SQL Server7, Oracle 10g, DB2, CQ5, PO7.

Operating System: Windows 95- 2000, Windows Vista 32/64, Windows 7/8, Solaris.

Networking: FTP, TCP/IP, HTTP, and Telnet

Work Experience:

United Health Group - Optum Technology

Basking Ridge, NJ

Feb 2015 – Present

Position: QA Analyst.

Optum is a Health Services platform, focuses on helping improve the health care system itself, including population health management, care delivery and improving the clinical and operating elements of the system. Optum are helping to make the health system work better free or low cost insurance plans for eligible Adults, Children, Families and Seniors. Modules involved Health Care Enrollment and Maintenance, Health Care Claims, Health Care Payment/Advice and Health Care Claims status and response in Agile methodology.


Analyzed User Story, Business Requirements and Functional Specification to get a better understanding of the system from both technical and business perspectives for Benefits Eligibility and Enrollments, Health Care Claims and Payment modules.

Created Test Scenarios based on User Story document and sent to Business Analysts for approval.

Designed, Developed and executed test cases and Logged Defects in ALM based on functional specifications.

Validated Test data using SOAP UI and updated in SharePoint.

Performed E2E Testing.

Performed Web Service health API (Backend Data) Testing using SOAP UI in dev and test environment.

Executed UI Testing in dev and test environment.

Find bugs/defects, logging and retesting resolved defects as well as end-to-end tracking of them in ALM.

Worked together with Developer, BA and SA to critical Bug Fixing to ensure fixes are included into builds.

Performed Regression testing, updating ALM.

Participated Daily Stand Up meeting within Scrum Team and raising concerns.

Performed Mobile Web testing using different browser.

Participated Bi-weekly Product Backlog Grooming session.

Provided daily status report, discussing with QA Manager on critical/urgent issues exposed during daily QA activities.

Presented demo to Product Owner end of the testing.


Long Island City, NY

Sep 2013 – Dec 2014

Position: QA Analyst

The Division of Informatics and Information Technology aims to align electronic solutions with the DOHMH mission be prioritizing resource use and deploying innovations that facilitate the agency’s day-to-day activities and enhance staff productivity and efficiency. Presently working with Bureau of IT Strategy & Project Management and project is Child Care Application Tracking System – CCATS. Other project is POD Responding Program (PRP).


Analyzing Business Requirements and Functional Specification to develop Test Scripts in ALM Quality Center.

Performing White Box, API, Smoke, System, Functional, Integration, Regression, End to End and User Acceptance Testing in Dev, Test, Stage and Production environment.

Writing SQL queries to retrieve data verify the data information stored correctly in the corresponding database.

Performing API Testing for Web Service application using SOAP UI in test environment.

Documented test results and determined actual vs. expected results and determined success/failure and provided test execution tracking reports.

Working together with Developer, BA and SA to critical Bug Fixing.

Performing Retest and Regression Test and update defect at ALM Quality Center.

Participating weekly status meeting with QA, Business and Development Group.


Bentonville, AR.

Jun 2012 – Aug 2013

Position: Test Engineer

Walmart is an American multinational retail corporation that operates a chain of discount department stores and warehouse stores. The website allows customers to search products, add products to cart, update/delete products from cart and checkout products. It allows customers to create account login and view order status, update personal information and update orders and cancel orders. This allows Walmart to maintain the Customer Relationship Management (CRM), which is an approach to managing a company's interactions with current and future customers. It often involves using technology to organize, automate, and synchronize sales, marketing, customer service, and technical support.

Responsibilities :

Analyzed software and business requirements documents to get a better understanding of the system from both technical and business perspectives.

Created Test Scenarios based on requirement documents and sent to Business Analysts for approval.

Designed, developed and executed test cases in QC/ALM based on the functional specifications.

Executed manual test cases, analyzed test run results, generated reports.

Reported Issues/Defects in HP ALM.

Performed GUI, Functional, Usability, Regression, System, Security, Integration, Alpha, Beta and API testing.

Designed and Implemented Script less Test Automation Framework which is developed on Quality Center (ALM – Application Lifecycle Management)

Added parameterization, checkpoints, synchronizationpoints, functions library, objects repositories.

Added Recovery scenarios to handle unexpected errors.

Coordinated the development and planning with business management and developers.

Project Status reporting, controlling changes, work deliverables priorities for the project.

Involved in the preparation of monthly milestones, quarterly metrics report and reviews of project deliverables.

Designed and Developed reporting tool for Daily, Weekly, Monthly and Yearly test case execution, Release wise test case execution as well as Resource wise test case execution for status reports and performance evaluation purpose.

Using SoapUI for WSDL Web-Service testing (API) and security testing.

Coordinating with Project manager for Process Improvement and Value addition activities.

Capital One Bank

Delaware, DE.

Apr 2011 – May 2012

Position: QA Analyst

Involve in testing of web based Home Equity and LoanOrigination System(LOS ) mortgage module. Validate functionality of systems that provides loan origination, underwriting, conditions, and servicing to general consumers which includes modules like 1003, Credit Run, Income verification, REO, product and pricing.


Reviewed Business requirement documents with the business and development team to understand the architecture and functionality of the application.

Maintained all QA documentation like Test Plan&Test Summary, execution details, defect creation and tracking using Mercury QC / ALM.

Used Quality Center, ALM, for preparing the Test Plans and manual Test Scripts.

Executed Test cases using Quality Center / ALM.

Bugs were reported to developers using Quality Center after rectification from developers, Regression testing was performed.

Created Test Scenarios based on business requirements and participated in Walk through of test plans and test cases.

Performed GUI, Functional, Usability, Regression, System, Security, Integration, Alpha, Beta and API Testing.

Created QTP automation scripts in different environments.

Added various checkpoints and synchronization points in QTP.

Created Functions library, Shared Objects Repository, and Recovery Scenarios.

Deeply involved in design of QTP Data Driven Framework.

Used SOAP UI for testing Web-Services to test Money Transfer Functionalities

Effectively communicate with the development team for any issues in the fixing the bugs.

Involved in preparation of Test plans, created test cases and responsible for executing the Test scripts.

Performed Functional testing, UAT( User Acceptance Testing) and System Testing.

Participated in daily Standup, Planning Meeting, Retrospective and Demo sessions.

Worked with scrum team and delivered the product in 3 weeks iterative process of Agile Methodology.

Involved in testing of the Application manually and tested the design and functionality of the application.


Somerset, NJ

Jan 2010 – Mar 2011

Position: QA Analyst

Worked with AT&T, The Integrated Customer View (ICV) system for the Customer Data Management & Infrastructure division (CDMI). Tested software which shared between the transaction server and data server run on a UNIX/ORACLE 10G platforms


Studied the System Requirement Specification and the currently existing system for complete understanding of the web-based Application.

Smoke Testing of Reports generated in Business Objects.

Analyzed requirements documents and Use Cases to prepare the detailed Test Plan.

Maintained all QA documentation, execution details, defect creation and tracking using Mercury Quality Center.

Uploaded all the test deliverables into Quality Center for verification and review.\ Developed Test Plans and Test Cases for System, Integration, Regression and UAT testing.

Organize test plan/test case review meetings and get test plan sign-off from QA.

Extensively used SQL to perform backend validations.

Coordinated with the developers for defect resolutions and with business to coordinate change requests.

Supported UAT testing effort by co-coordinating with end users and executing UAT test cases.

Prepared test scripts using Quick Test Pro with checkpoints using regular expressions for checking web pages, web objects, images, texts and tables.

Automated the Regression Test Scripts using Quick Test Professional and ran them through Quality Center 9.0 for every build in Integration QA.

Prepared Status reports on a weekly basis.

Education: Bachelor, Dhaka University, Bangladesh.

Status: Citizen

Reference: Available upon request.

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