Customer Service Air Force

Ricardo E. Brown

**** * ******* ***** **. ***N • Chicago IL 60615 • 312-***-**** • acto6b@r.postjobfree.com

Summary of Qualifications

Versatile leader with record of partnering with management to enhance operations in mature settings. Established footprint in the Recruiting, Admissions, Customer Service, and the higher education arenas. Consistently receives rewards and recognition for outstanding employee performance evaluations.

Core Competencies

Recruiting

Skilled Presenter

Program Management

Admissions

Data Management

Prospecting

HR Diversity

Customer Service

Regulatory Compliance

Professional Experience

Moody Bible Institute (07/2015-Present) Chicago, IL

Senior Graduate Recruiter and Admissions Counselor

Serves as the Student Ambassador Program Director. Secured funding to give exceptional students the opportunity to represent the graduate school and earn scholarship money. This includes ambassador interviewing, application evaluation, and also ambassador training and scheduling.

Serves on Moody’s Human Resources Diversity Committee. A task force created to recruit the best and brightest talent from all backgrounds for career opportunities with Moody. Presented actionable strategy to recruit from a more diverse applicant pool while maximizing candidacy quality.

Created partnerships with other Universities that did not have graduate programs offered by Moody, which resulted in exceeding recruitment goals and also a new funnel of students. Created a platform for Moody professors to be guest lecturers at non-completing Universities and thereby exposing our graduate school to new audiences.

Consistently receives exceptional employee performance evaluations and thereby tasked with training and development for new recruiters.

Moody Bible Institute (06/2013-07/2015) Chicago, IL

Graduate Recruiter and Admissions Counselor

Broadened the scope of Moody’s recruitment field by leveraging existing relationships between major and smaller groups, which led to an increase in diversity of students not only ethnically but, geographically and academically. The graduate school has exceeded it’s recruitment projections by 10% each year through innovative recruitment efforts such as live radio broadcasts, open houses and conference presentations.

Consistently exceeded quarterly performance objectives and finishing the fiscal year ahead of budget, leading to a promotion to Senior Graduate Recruiter.

Achieved higher retention rates through the quality evaluation of graduate school candidate applications and outstanding data management and tracking to insure maximum recruiting efforts tailored o each demographic.

Presented at national conferences to small and large groups to recruit for Moody and by doing so increased the number in our prospective pool and also gained business partnerships for recruiting, marketing, which also aided in exceeding recruitment goals consistently.

Evaluated admissions packages and prepared files for admissions committee to ensure basic requirements for admissions are met, which ensured applicants are quality candidates.

Greatly reduced fall through applicants by actively engaging prospective students regularly throughout the process of admission, which resulted in a higher yielding recruitment cycle.

Strayer university (10/2012-06/2013) Jackson, MS

Graduate Admissions Officer

Successfully completed an intense training program and certified In the Jack Welch Institute to promote a higher tier MBA tailored by the renowned businessman and CEO Jack Welch.

Created partnerships with local business organizations to increase the visibility of our MBA program in the community, which led to a higher enrollment in the MBA program. Developed creative open house events to welcome community business professionals looking to further their career into our campus.

Interviewed prospective students to determine their backgrounds, goals, and objectives.

Assist students with the application process and partner with other departments in the University to finalize enrollments.

Achieved quarterly performance objectives resulting in recognition from VP of Recruitment.

Follow-up with students to provide ongoing encouragement and support.

United States Postal Service (08/2011-10/2012) Jackson, MS

Mail Processing Clerk - Temp

Trustmark National Bank (12/2010-08/2011) Brandon, MS

Special Assets – Collections Specialist -Temp

Walter Mortgage Company (11/2006 – 01/2009) Jackson, MS

Mortgage Representative &Portfolio Manager

Silver Creek Lending Corp. (01/2004 – 11/2006) Orlando, FL

Loan Originator

AFLAC, (1/2003-1/2004), Madison, MS

Insurance Producer

United States Air Force (9/1998 - 1/2003) Grand Forks AFB, ND

Food Service Accounting Supervisor

Education

Liberty University - Lynchburg, VA

Bachelor of Science in Religion

Awards & Honors

Air Force Outstanding Unit Award; Air Force Good Conduct Medal; National Defense Service Medal; Armed Forces Expeditionary Medal (Qatar Operation Enduring Freedom); Overseas Short Tour Ribbon; Air Force Longevity Service Award. (U.S. Air Force)

Volunteer Initiatives

Gateway Resuce Mission Jackson, MS 2010-2013 – Feeding the homeless.

Yazoo County Federal Correction Complex Yazoo City, MS 2006-2012 – Prison Ministry

Lake Correctional Instituion Clermont, FL 2004-2006 – Prison Ministry

Coleman Federal Correction Complex Ocala, FL 2004-2006 – Prison Ministry

Contact this candidate