Professional with extensive experience in managing and providing hands on LAN/WAN infrastructure, Switches, Routers, Server installation and configuration, communications, mainframe, all hardware and software installation or upgrade followed MACD policy.
Managed, designed and documented complete network infrastructure upgrades providing segmentations (VLANs) and disaster recovery plans.
Experienced PM in delivering projects against agreed scope, budget, schedule & customer expectations.
Demonstrate a strong sense of engagement on all projects and tasking assigned to the IT group as well as with peers and team members. Organized and assigned projects to personnel staff.
Effectively communicate with upper management, peers and team members.
Possess the necessary abilities to bring technology to bear on continuous improvements particularly effective in project management and team building.
Possess diverse technical experiences in computer skills, NetWare, Windows, Nortel and Cisco switches, routers, fiber and wireless technology.
Developed IT network and operation budgets.
Administer salary, reviews and personnel issues.
APEX Systems (Wells Fargo IT Business Analyst) 10/14 - 01/29/16
When at Wells Fargo responsibilities as an IT Business Analyst I facilitate internal and external dialogue ensuring successful completion of project deliverables impacting Wells Fargo. This included facilitation of the following activities: HW procurement (Primary point of contact for HW procurement on any status updates, risks, timeline, etc.), SAN requests, Network requests (FW, external & internal connectivity), Monitoring, Production Hand-off (facilitation development of Hand-Off), and any other BA activities as identified.
I Facilitated dialogue (external to project meetings) to ensure responsible parties are communicating and delivering as expected. Tracked and follow-up on deliverables where activities are needed to complete deliverables. Update ITLO (information technology library Communicated statuses to external and internal leadership and escalate, as needed, to external and internal leadership where deliverables are not being met.
As Business Analyst process management goals were to Identify and resolve workflow ownership gaps. Continuous review of roles and responsibilities to ensure no role confusion, overlap or lack of accountability. Identify areas of improvement as it relates to delivery through provisioning process and production handoff. Implement time savings process realignment initiatives. Drive refinement and optimization to the provisioning process and identify areas of improvement and inefficiencies to reduce time to market.
Project Delivery I act as single project point of contact for other infrastructure teams relating to project status, communications, to consistently meet project timeline and requirement commitments. I define delivery timelines and track risks throughout project lifecycle. Collaborate across teams to remove roadblocks that infringe upon delivery timelines commitments and requirements delivery. Provided concise and clear roll-ups of projects to management monthly, clearly identifying risks and issues.
Completed Training Certs (100%) at Wells Fargo included; Firewall Network Security Measure, Installing and Configuring MS SharePoint 2010, TSO/ISPF Components & Using Online System Facilities, VTAM for VSE Operators, z/OS and Mainframe Environment assessment, AS/400 Operation Navigator, UNIX Fundamentals, Files & Directories, Network Administration, Shell Scripting and Security. Completed CA 11 Workload Automation Restart and Tracking, CA 7 Workload Automation, Monitoring, Reporting and Problem Resolution, MS Implementing Active Directory Users & Groups, Application Security Fundamentals, and Windows 8 Configuring.
Community Health System/ettaingroup 08/2011 – 10/2014
IE Project On-hands Manager: McKesson, Cerner, HMS, Meditech, Medhost, CPOE, Athena, eMAR, PFS, conversion at many of CHS sites in different cities & states.
Managed project risk and scope creep to identify potential issues and proactively identify solutions to address them in advance.
Escalate promptly any issues that may impact the project.
Producing stage plans, reports, risk logs, request for changes.
Providing strategic direction during the implementation of stages
Managed client expectation by ensuring the delivery of the quality service.
Acting on client feedback.
Monitoring staff and team performance.
Ensure timely and accurate Technical, McKesson software & other applications projects completion with Gadsden Regional Medical Center and their offsite locations.
Worked closely with vendors for acquisition of necessary equipment for the data center, network infrastructure upgrade and wireless technology implementation. This included on hand Windows 7, Windows XP, PCs, Laptops, Tablets, Motion Tablets, Cabling, Servers, Cisco Switches, Printers, WOWs (workstation on wheels) and necessary software for medical facilities.
Worked directly with all department managers and team members to quickly analyze and solve urgent issues and keep them abreast on projects status.
Assigned & assisted System Engineer, Techs, local IS with Active Directory, DNS, DHCP, SSO, Citrix, Exchange, and VMware ESX servers. Conversion included all McKesson applications/software.
Assisted Helpdesk staff (Remedy), Field Techs and Analyst teams on issues.
Fremont Memorial Hospital - Fremont, OH 04/11 to 07/11
IT Project Consultant
As IT Project Manager, ensured timely and accurate technical projects completion.
Maintain communication with project stakeholders and manage expectations.
Scheduled weekly meeting on project and results against Milestones, Dates, Accomplishments, Dependencies/Issues/Risk and develop and present reports to stakeholders.
Worked closely with vendors for acquisition of necessary equipment for the data center, network infrastructure upgrade and wireless technology implementation. This included IDFs (intermediate distribution facility) cabling, fiber, PCs, Printers and necessary software for medical facilities.
Supported Cisco switches with VLANs, DHCP, port speed & duplex, enable/disable port, rip, OSPF etc.
Worked directly with other department management and team members to quickly analyze and solve urgent issues and keep them abreast on projects.
Assisted System Engineer with MS Active Directory, DNS, DHCP, MS Office, Citrix, Linux, Exchange, and VMware ESX servers’ staff.
Projects included applications included McKesson software, Citrix, Exchange; MS patches upgrades, and image/radiology software.
Assisted Helpdesk staff (Remedy Enterprise software) and Field Techs teams on issues.
Sykes Inc. 08/09 to 06/10
BVoIP (Voice over IP) Manager
Project Manager on VoIP (Voice over IP) ensuring timely & accurate project from concept to completion.
Managed vendor resources throughout the project.
Include T1 circuit, Router installation, Data cut over, Voice & porting of TNs to VoIP, including scheduling of necessary Field Tech, PBX vendor support & SME.
Self Regional Healthcare - Greenwood, SC 09/07 to 03/09
Information Technology Server & Data Center Manager
Managed and provided direction for system engineering team on servers.
Engaged in mentoring of server team to promote growth system engineers. Provided guidance in making timely and accurate technical decisions as a team. All hardware and software installation or upgrade followed MACD policy. Established and maintained 24/7 on call rotation schedule. Encouraged team spirit and strong work ethics. Worked closely with vendors for acquisition of necessary equipment for the data center. Maintain constant focus on improving the server environment and enhancing customer satisfaction. Value the benefit of increased knowledge through research and new technology and through additional certifications.
Able to work directly with management and team members to quickly analyze and solve urgent issues.
Take the necessary steps to take a project from concept and design to completion:
oResearch project requirements
oIdentify potential problems and take appropriate measures
oSchedule and time management of project
Project Phases: Initiate, Plan, Monitored & Control, and Close (Closure report, Lessons learned, & Support plan)
Directed and supported Liebert A/C units, Liebert UPS and Liebert PDUs.
System & software responsible for Synergy, ipMonitor, Citrix farm, HP Blade Chassis and Blade servers on VMware ESX version 3.5, Exchange, Viasys, McKesson software (HPF, Clinical, PMM, PFM, etc.), Centricity, Black Berry system, Goodlink, SQL, etc.
Mercy Memorial Hospital 02/03 to 09/07
Technical Project Director, Data Center Manager and Engineer
As IT Director Project Manager, managed and controlled project budget and ensured timely and accurate technical projects completion.
Managed and provided direction and engineering support for all LAN/WAN technologies and application support issues for customer requirements in Monroe, MI. All hardware and software installation or upgrade followed MACD policy. Setup connection to several remote lab sites for Mercy Memorial Hospital. Remedy Enterprise Help Desk Software Solution was used to manage our HelpDesk, IT Service Management, Change Management, and Service Level Agreements, quality Management, Crisis Management Solutions, Crisis Response and Asset Management.
Installed, managed, designed and documented complete network infrastructure including infrastructure upgrade and Wireless technology for Mercy Memorial Hospital along with supporting switches within IDFs (Intermediate Distribution Facility), PCs and printers.
Successfully designed & install the network infrastructure at the new “Urgent Center” site in Dundee.
At Mercy Memorial I used Visio to redesigned server & switch racks. Visio was also utilized to help layout new/existing IDFs.
Used Visio to show the current network tree. Also used Visio to add devices to the current Mercy Memorial network diagram showing interfaces points, paths and groups.
Successfully installed and configured windows 2000 and 2003 Active Directory.
VMware, ESX servers – version 3.5
Implemented, maintained and administrated an enterprise communications network and performed regular maintenance, capacity planning, and optimization.
Install and configure Cisco routers, Switches. Setup Cisco switches with VLANs, DHCP, port speed & duplex, enable/disable, rip, OSPF, etc.
Maintain Nortel Excellars and 450 switches.
Maintain LANDesk Suite - remote control software that gives you automated, centralized control of your IT assets, simplifies configuration management and reporting. Helps to increase endpoint security and maintain regulatory compliance along with integrated security vulnerability assessment and improved control over your system management process.
Maintain LANDesk Suite - remote control software.
Support the following applications: AdvantX, McKesson Care Manager, ED Tracking Board, ED Care Notes, DAS (Data Acquisition Server), MIDAS, Dictaphone, Image Manager (“EPF”, “QCI”, and HPF), STAR, Laser Arc, MicroMedix, MSMeds, ScriptRx, Fugi Synapse (Radiology scanning CT, mammography and other x-rays images), KRONOS.
Other software that was supported by our IT department are: 3M Encoder & Grouper, BCBS Ereferral & Hart, Business Object Broker, DataMed, ETrust Admin for automatic user ID creation, SSO – Single Sign-on for all application, HMM Pharmacy system, HSM – Horizon Surgical Manager, Optio Form design and printing for Star, PHS Pathways Healthcare scheduling, Power scribe –Radiology Dictation/Transcription system and Radiology Synapse Imaging system.
Pall Biosciences - Ann Arbor, MI 11/96 to 12/02
Network & Data Center Manager and Engineer
Managed and provided direction and engineering support for all LAN/WAN technologies, AS400 and customer requirements in Ann Arbor MI, Pensacola FL, and Putnam CT, San Diego CA. Possess the necessary skills to take a project from concept and design to completion. Able to work directly with customers to quickly analyze and solve urgent issues.
Managed, designed and documented complete network infrastructure upgrades in Michigan, Florida and Connecticut providing segmentations (VLANs) and disaster recovery plans.
At Pall Corp headquarters & plant locations I used Visio to redesigned server racks. Visio helped fit components into the rack considering heat flow and center of gravity. Visio was also utilized to help layout the racks, AC, Liebert UPS, Liebert PDUs location within the data center.
Used Visio to discover the network devices at Pall and show the current network tree. I then used Visio to add devices to the network diagram, along with the Routers, Switches, Servers, Printers and workstations. Visio allows interface to devices. I was able to format network diagrams with groups of devices showing their paths.
Successfully installed and configured wireless technology for the production floor and office.
Implemented, maintained and administrated an enterprise communications network and performed regular maintenance, capacity planning, and optimization and security reports.
Evaluated, recommended and integrated new technology solutions to meet evolving business needs.
Installed, administrated and provided technical support for Novell NetWare 3.x, 4.x and some 5.x, NT, 2000 and active directory servers. Configured DHCP, DNS and WINS services.
Installed and configured Nortel SAN.
Setup Cisco & Nortel switches with VLANs, DHCP, port speed & duplex, enable/disable, rip, OSPF, etc.
Responsible for supporting, upgrading and documenting procedures for Citrix ICA thin client.
Responsible for installing, configuring and maintaining Citrix client for access to corporate servers in Long Island New York and Clear Water Fl. Configured Citrix Client for access across the WAN to the Internet to access HR and Payroll software at the vendor site in Atlanta GA and access to Dun & Bradstreet for our finance staff located in MI.
Planned, installed and configured the networks backup solution (ARCserve) and established the tape management rotation system using onsite and offsite vaults.
Directed, installed and administrated Lotus Notes on 2000 platforms. Researched, coordinated and implemented a Three-Phase UPS for the entire data center that would shut down all servers automatically if power was out for an extended period of time.
Programmed Xerox 4090, 4050 and DocuPrint 65 laser printers on a Sun UNIX system.
Assisted in mainframe conversion from Cullinet to Mapics after a corporate merger.
Coordinated and trained help desk, network and operations personnel.
Developed procedures to be used for desktop, network and AS400 systems.
Installed, configured and supported a variety of client / server applications.
Provided network documentation including diagrams and server logs.
Tenneco Automotive - Monroe, MI 06/81 to 06/96
Network Engineer, Operation Manager, System Analyst, and Senior Production Control Analyst
Managed and provided direction and engineering support for network infrastructure, mainframe operations, PC’s, support in Monroe, MI and several plants located in various locations (Hartwell GA, Anderson SC, Cozad NB, Paragould AK, Mexico and Canada) in North America.
Implemented, maintained and administrated an enterprise communications network. Performed regular maintenance, capacity planning, and optimization and security audits.
Evaluated, recommended and integrated new technology solutions to meet evolving business needs.
Installed, administrated and provided technical support for Novell NetWare 3.x and 4.x servers and PCs.
Installed a variety of client / server applications and software solutions such as Lotus SmartSuite, MS Office, MS Project, LANDesk, Virus Protection, Problem Management, and Best-Fixed Assets.
Organized, installed and configured network enterprise backups software solution.
Installed and configured Lotus Notes servers.
Provided enterprise network diagrams and server logs.
Managed operations on IBM MVS (OS/390) using TSO/SPF & network systems.
Highly instrumental in the installation and configuration of CA7, CA11.
Assisted in debugging of programs (COBOL, RPG, and FORTRAN & Assembler).
Established tape management systems using CA-1 and Intel Storage Express.
Managed security systems on the mainframe and the network.
Coordinated and trained operations help desk and network personnel.
Developed procedures for desktop, network and mainframes.
Possess ability in managing project in scope, schedule, resources, and cost, in multi projects.
Delivering successful projects from developing user requirements, scope definition, leading from startup to turnover.
Possess ability to organize information, communicate & present findings in a clear and useful manner.
Experienced working with multi-vendor environments.
Experienced with conflict management and prioritization skills. Manage technical process, resolve technical issues, and understand document project requirements and dependencies.
Experienced configuring and managing Windows NT, 2000, 2003 and Novell Servers.
Experienced with IBM (Series & Blades), Dell, and HP tower & rack enterprise servers. Some IBM AIX servers.
Experienced in Novell Netware NDS and MS Active Directory, Novell GroupWise.
Experienced in Network Protocols such as TCPIP, IPX, SMTP, and SNTP.
Experienced in setup of user accounts in MS Windows and Novell NetWare server.
Experienced in MS Windows security using Accounts, Groups, Rights and NTFS.
Experienced in backup software and hardware on the MS Windows and Novell platforms.
HP storage Tape drive, storage, SAN EVA, NAS and IBM Tivoli backup and restore data recovery.
Experienced in installing, Switches,Routers, Wireless, and NICs (Nortel, Cisco, IBM, 3COM).
Setup Switches, Routers with VLANs, DHCP, port speed & duplex, enable/disable, rip, OSPF, etc.
Experienced in Software solutions such as Lotus Notes, SmartSuite, MS Office, Virus protection.
Knowledgeable with IBM AS400, bar-coding system, EDI, LANDesk Suite - remote control software.
Experienced in IBM MVS (OS/390), TSO/SPF, CA1, CA7, CA11 and JCL.
Liebert HVAC & Power Electrical systems, Structured cabling system & MS Visio.
Worked with EMC storage systems, HP Business Availability Center, Microsoft SMS (System Manager Server), Hubbell electric products and VMware virtual (VMware installed and configured on HP Severs)
Knowledge of IAM - Identity and Access Management, Integrated access management is a combination of business processes, policies and technologies that allows organizations to provide secure access to confidential data. Allows enterprises to control the flow of sensitive data in and out of the network.
EDUCATION/ PROFESSIONAL DEVELOPMENT:
Stautzenberger College - Maumee, OH
Novell NetWare CNE courses. C.N.E
Microsoft TCP/IP, IIS
Monroe County Community College
Programming: RPG, Advanced RPG, COBOL, Advanced Cobol, Systems and advanced system.
VMware Infrastructure 3: ESX 3.5 & Virtual Center 2.5 & Site Recovery Manager
Microsoft - Designing a Microsoft SQL Server 2005 Database Server Infrastructure – 05/08
Computer Data, Inc. - Madison Heights, MI
Completed - MCSE Windows 2000 and Active Directory, CCNA Cisco Certified Network Associate and MS Visual Basic Scripting training.
OTHER CERTIFICATES/TRAINING INCLUDES:
MS Project, Lotus Notes, BindView Security Software, Advance Manager Training, Project Management, Business Writing, Assertiveness Skills for Managers and Supervisors, Team Building, Influencing and Coaching Team and Individuals, Keeping the Team Going, Xerox Laser Printing System Programming, and JCL & Advanced JCL. American Institute of Banking - Accounting I, II and Banking Principles. G & W Piedmont - Forklift/Lift Truck Operator Certification completion. Member of Help Desk Institute.
Received several awards for dedication, commitment, achievement and quality along with volunteer and civic responsibility awards.