Swati Agarwal

Sunnyvale, California, USA, Cell: +1-408-***-****, Email: acto3s@r.postjobfree.com

SUMMARY OF PROFILE

* ***** ** ********** ** the IT Industry as a QA Analyst and Business Analyst (BA) with JP Morgan and Accenture

Experienced in Agile, V model and Waterfall testing methodologies

Experienced in developing Test Strategy, Test Plan, Requirement Traceability Matrix (RTM), Test Scenario, Test Script and Test Data based on Business Requirements. Experienced in test execution and defect management

Experienced in gathering requirements, analysis & detailing, requirement walkthroughs and creating User stories. Skilled at analyzing business needs and transforming them into technical designs, applying technical skills and business knowledge to achieve sound results

Thorough understanding of Testing concepts, SDLC lifecycle, Defect lifecycle and Defect tracking

Performed Smoke testing, Functional testing, System testing, Integration testing, Regression testing, Sanity testing and UAT testing

Certified in HP Quality Center 9.0 and Microsoft Dynamics CRM 2011 Applications

Worked across multiple domains - Banking, Pharmaceutical, Entertainment and Hospitality

Received the ‘Escrow Great Play Award’ & ‘Accenture Celebrates Excellence’ awards

Trained in Business Process Testing (BPT)

TECHNICAL SKILL SET

Software Testing Tools HP ALM 11.0 / HP Quality Center, QTP/UFT, JIRA, Selenium (Basics) Programming Languages & DBMS Python, VB script, SQL, HTML, Unix (Basics), Core Java (Basics) Other Tools

Microsoft Dynamics CRM 2011, MS Sharepoint & Intraconnect 2010, MS Project 2010, Aprimo, VSTS & TFS 2010, Excel, Microsoft Office, Salesforce WORK EXPERIENCE

J.P. Morgan Services India Pvt. Ltd Oct 2012 – Feb 2015 Designation: Quality Assurance Analyst Mumbai, India

• Worked as an acting Team Lead and overlooked a team of 4 resources. Was responsible for ensuring smooth end-to-end testing of releases to production using Agile, providing testing status reports & updates to all stakeholders, creating Test Plan & Test Strategy documents and Requirement Traceability Matrix in ALM

• Worked as an Individual Contributor responsible for end-to-end testing of 5 modules, built on Java and MS Dynamics CRM 2011. Created and executed test scripts, logged defects, tracked them till closure on HP ALM and conducted peer reviews

• Performed Smoke, Functional, Integration, Regression and UAT testing

• I also worked as a Business Analyst (BA) where I participated in end user discussions for requirement gathering, analyses & detailing, conducted requirement walkthroughs for relevant stakeholders and created user story documents

• Presented user stories to stakeholders for sign-off before every sprint and managed product backlog

• Received the ‘Escrow Great Play Award’ – for displaying outstanding performance individually as well as acting Team Lead and for multiple successful releases with zero defect leakage to production

• Additionally trained & implemented Business Process Testing (BPT) in my project

• Proactively worked on stretch assignments on Intraconnect and Sharepoint Accenture Services Pvt. Ltd June 2008 – Sept 2012

Designation: Senior Software Engineer Mumbai, India

Project : CVS Caremark [March 2012 – Sept 2012]

Domain : Pharmaceutical Industry

Tool used : Aprimo, Microsoft Sharepoint, Microsoft Excel 2010

• Lead a team of 4 members to test complex workflows, reports, notifications and business rules in Aprimo

• Responsible for communication with Onshore team and Test status reporting to all stakeholders

• Responsible for end-to-end testing responsibilities including requirement analysis, creating test scenarios, test data and test scripts, executing test scripts, defect logging and management in Agile methodology

• Was involved in requirement gathering from end user and creating User stories

Project : Melbourne Cricket Club [October 2011 – March 2012] Domain : Entertainment Industry

Tool used : CRM, VSTS 2010, JIRA, Microsoft Excel 2010

• Performed functional testing on CRM application using V model

• The challenge was to deliver quality product with the given budget constraints and extremely stringent testing timelines

• Created high level test scripts, test data and tracked defects till closure

• I also handled Team Lead level responsibilities like preparing Test status reports, Test closure memo and CAR

(Cause Analysis Report)

Project : Ericsson [May 2011 - October 2011]

Domain : Telecom Industry

Tool used : Aprimo, HP Quality Center 9.0

• Single-handedly executed end-to-end Testing responsibilities in V model

• The project was delivered successfully to client with 0% defect leakage and 0% schedule slippage

• Performed Smoke testing, Functional testing, System testing, Integration testing, Regression testing and Sanity testing

• Identified Test scenarios, Test scripts and Test data based on functional requirements. Executed test scripts, logged defects, performed peer reviews, participated in defect triage meetings and tracked defects till closure

• Was responsible for analyzing and reporting any possible risks in the project

Project : Novartis [October 2009 – May 2011]

Domain : Pharmaceutical Industry

Tools used : Aprimo, VSTS 2008, Microsoft Excel 2010

• Performed functional testing, system testing, smoke testing and integration testing on 3 releases of this project using V model. Lead a team of 2 members in the 3rd release

• Proactively took initiative to perform RnD, gain knowledge and independently create a Job Aid on how to use VSTS & TFS 2008 for entire manual testing lifecycle. My job aid was published on the Accenture Asset Library

• Identified and highlighted risks in the project. Documented and executed Test cases, performed functional testing, system testing

• Created regression pack for all 3 releases

Project : Astra Zenica [August 2009 - October 2009] Domain : Pharmaceutical Industry

Tool used : HP Quality Center 9.0

• Performed functional testing and integration testing on CRM application in V model

• Was responsible for end-to-end Testing responsibilities. This included creating Test Strategy and Test Plan, analyzing functional documents, creating and executing test scripts, logging defects, following up till their closure, creating test reports and Test Closure document

• Challenge was to perform Functional as well as User experience testing on Tablet PCs, which were real-time machines used by end users

Project : Hilton [July 2008 - April 2009]

Domain : Hospitality Industry

Tool used : HP Quality Center 9.0

• Performed functional testing of VB, VB.NET desktop application using Waterfall model

• Based on BRD (Business Requirement Document) identified test scenarios and test cases. Executed test cases in QC, logged defects and followed up till closure

• Performed Functional GAP analysis and root-cause analysis

• Took initiative to single-handedly create a Microsoft Excel macro, which would create an 'Issue Ageing Report' on the click of a single button

AWARDS AND CERTIFICATIONS

• Awarded ‘Escrow Great Play award’ for contribution in JP Morgan project ‘Escrow’

• Awarded ‘CIB CAO Excellence Team award’ – an award presented at JP Morgan global level

• Awarded ‘Accenture Celebrates Excellence’ (ACE) award for Individual excellence in Value Creation

• Awarded ‘Avanade Orange Award’ for Delivery Excellence – Team

• Microsoft Dynamics CRM 2011 Applications – cleared certification in Mar 2013

• HP Quality Center 9.0 – cleared certification in May 2010

• MIT – Accenture ASDA – cleared in July 2010

• ‘Technology University (TechU) for QA Lead’ certificate – completed in July 2014 EDUCATIONAL QUALIFICATIONS

Bachelor of Science (Information Technology) from University of Mumbai April 2008

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