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Customer Service Manager

Location:
Bloomfield, NJ
Posted:
February 25, 2016

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Resume:

GLORIA CECILIA RESTREPO, CICP

** ******* ******

Bloomfield, NJ 07003

Cell: 973-***-****

Home: 973-***-****

acto3k@r.postjobfree.com

WORK

EXPERIENCE

****- ******* **** *******, *******, NJ

Credit & Collections Analyst for the Americas

Responsible for collections for the South Region, managing accounts such as Suntrust Bank, Walt Disney Park and Resorts, Universal, Delta Airlines, Carnival Cruise Lines, all divisions of Miami Dade County, Coca Cola Refreshments,Colorado Department of Transportation and key account Federal Reserve Bank, among others. Collect and appropriately apply payments. Approval of daily orders for customers based on credit criteria – Release and hold orders based on account status – Assignment of credit limits according to company’s guidelines: DNB reports. Account updates: customer contacting information, address change, etc. Account maintenance: Request of refunds, follow up with order management on credits to be issued, close interaction with the sales team and other departments regarding issues on accounts. Weekly Forecasts, Bad Debt, Month and Quarter end reconciliations.

2010 - 2012 Galaxy Towers Condominium Association, Guttenberg, NJ

Accounts Receivable Specialist

Responsible for collections for 1000+ units. Responsible for payment application and bank reconciliations. Follow up on credits and charges posted on accounts. Handle claims and disputes to resolution. Issuance of AR reports for Controller for Board of Directors meeting. Set up and manage payment plans to completion. Liaison with lawyer for foreclosures, liens and short sales. Responsible for Escrow refunds.

2003 – 2010 Federal Mogul Corp. Sunrise, Florida

Senior International Credit and Collection Analyst

Responsible for collections for the following regions: Central America, Caribbean (including PR and DR) and Mexico. Also responsible for FM branches in Europe and Mexico. Analysis of limit and terms for all of these regions – Approve daily orders for customers based on credit criteria – Release and hold orders based on account status - Account updates: customer contacting info, address change, name change, etc. - Account maintenance: request of refunds, analysis of over the limits, follow up on credits to be issued. Month end reconciliation with FM branches. Issuance of month end reports for Plant Controller – responsible for biannual audit for SOX compliance. In additional to the above, in this new role, functionally involved in various of the Credit decision making in lieu of the Credit Manager and/or Controller, and in special AR projects that will contribute to the continuous improvement of AR processes. Responsible for quarterly/Monthly/Yearly financial reports required by Corporate Office and facility management.

International Credit and Collection Analyst

Responsible for collections for the following regions: Caribbean (including PR and DR), Andean region (Colombia, Venezuela, Ecuador, Perú, Bolivia), and US exporters for these regions. Also responsible for FM branches in Europe and Venezuela. Analysis of limit and terms for all of these regions - Account updates: customer contacting info, address change, name change, etc. - Account maintenance: request of refunds, analysis of over the limits, follow up on credits to be issued. Month end reconciliation with FM branches. Issuance of month end reports for Credit Manager and Controller – responsible for biannual audit for SOX compliance.

Credit Administrator

Accounting and Finance – International Collections – Responsible for posting all monies coming through the Bank – Weekly and month end Reconciliation of bank account – Month End Reconciliation of Prompt Payment/Miscellaneous/ Bank Charges and Refund Accounts - A/R and DSO maintenance – Follow up with Bank of unidentified monies and transfer of monies when account is identified – Responsible for opening of new customer accounts (requisition of documents, follow up on trade and bank references / Graydon reports)– Interamericana: responsible of manual entry of invoices and re-aging. Responsible for sending past due accounts to the collections agencies – Month End reconciliation for Distributors

2001 – 2003 IRG Group Hollywood, Florida

Office Manager

Accounting and Finance – Customer Service – Collections - Update and Maintenance of Customer’s Databases – Manage all incoming moneys and apply them to respective accounts – Bank Deposits – Calculate collector’s commissions - Report to Resorts on a weekly / bi-weekly and /or monthly basis.

1999 - 2001 U.S. ID Cards Fort Lauderdale, Florida

Office Administrator

Customer Services, Marketing and Advertising for all agencies

1993 – 1999 Danaranjo S.A. Barranquilla, Colombia

District Manager

Human Resources Supervisor, Customer Service, Billing, Data Processing, Link between company and the telephone company regarding all administrative, technical and operational aspects of the yellow pages, Forecasts and Budget, Collections, Coordination of Distribution of Books to Customers, among others.

1988 –1993 SGS Colombia S.A. Bogotá, Colombia

Operations Coordinator

Division of Consumer Products: Coordination of all inspections operations – Issuance of Inspection Certificates – Customer Service – Billing

EDUCATION

Foreign Exchange Management – May 2010 CICP Recertification

International Credit and Risk Management – May 2009 CICP Certification

1992 – 1997 Universidad Autónoma del Caribe

Barranquilla, Colombia

Bachelors of Science in Business Administration

1983 – 1988 Corporación Educativa del Litoral

Barranquilla, Colombia

Associates of Arts in Marketing and Advertising

TRAINING, SKILLS AND SEMINARS

New Strategies in Marketing – September 1992

Updated Strategies in Sales – October 1992

The Modern and Dynamic Direct Marketing – May 1993

Computer skills – Windows (Word/Excell/Office), Power Point

Adobe Photoshop, Corel Draw

Time Management – September 2004

Understanding Financial Statements – February 2008

Trade Finance Solutions – March 2008

Trade Finance in Crisis-Pressures Impacting Affordable Trade Finance – December 2009

A/R Portfolio Fragmentation – March 2010

Evaluating Scoring Model for Global Portfolios – June 2010

LANGUAGES

Spanish, English and French

References

Carmen Migues 954-***-****

Bill Court 734-***-****

Rosa Bognar 954-***-****

Matthew Zawalick 845-***-****

Sandra Harr 201-***-****



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