I/T Manager

WILLIAM VICTOR LYTTLE

C: 905-***-**** H: 613-***-****

*********@*****.*** ca.linkedin.com/in/VictorLyttle/

IT Manager with a Passion for Solutions and Service Delivery!

Possessing a career of 20+ years of solid IT management experience in several key roles with a large, complex and high-paced organization, delivering and supporting large-scale projects, services and solutions in mainframe and n-tier server environments, I believe that my experience, knowledge, and skills would make me an excellent asset for the organization.

I developed my extensive background in Technology Leadership, including roles in direct parallel to this position, by functioning at tactical and strategic levels; being a trusted advisor to Senior Management and identified in Succession Plans to leverage technology and drive new and ongoing software development, IT infrastructure, deployment, quality and process management.

To highlight:

Post-secondary education in Information Systems and progressively responsible IT Management experience of 20+ years leading teams in the Analysis, Design, development, implementation and support of technology Assets, Solutions, and Services of Mainframe, Server and Desktop provisions.

Vast exposure to project principles and leading staff in the design, development and execution multiple and concurrent large-scale projects, providing clarity of vision, identifying synergies and linkage between project teams, identifying potential risks, and recommending mitigation strategies.

Strong Customer Focus and well versed in IT architectural frameworks gained from the design, development, technology integrations, deployment and support of 200+ Applications, Hardware, Software, Database, Storage and Computer Infrastructure, network communications and system tools to deliver uninterrupted services, drive process improvements, and ensure the quality of cost effective provisions.

CIO Award recipient and highly proficient Team Management skills, leading High-Performance Teams of 10-65 professional resources with a proactive, team-player approach and commitment to providing continuous coaching, motivation, and empowerment to foster a culture that is conducive to change, productivity and innovation that strengthens the development of culture and people.

Strong knowledge of technology coupled with broad technical and business acumen to direct problem/process analysis and solution, ensuring data governance, security policies and requirements to protect IT assets and information - eliminating weaknesses and risks to the organization, stakeholders and the public while ensuring the delivery, integrity and availability of reliable services and critical business objectives.

Excellent Verbal and Written Communication Skills to build and maintain trusted, constructive and productive relationships, present status, opportunities and evolving trends; engaging key stakeholders, senior leadership, peers, partners and team members at all levels of internal and Vendor organizations to successfully negotiate acquisitions and deliver provisions that obtain optimum financial benefit.

As a resume is limited in the information it conveys, I believe it would be mutually beneficial for us to meet and discuss the position details and the way in which my knowledge and experience will best meet your objectives. Please contact me at 905-***-**** or via email at *********@*****.*** to discuss how my contributions will make a sustained impact for the organization.

Sincerely yours,

W. Victor Lyttle

WILLIAM VICTOR LYTTLE

C: 905-***-**** H: 613-***-****

*********@*****.*** ca.linkedin.com/in/VictorLyttle/ app.plum.io/profile/Lyttle

INFORMATION TECHNOLOGY (I/T) MANAGER

Creative, organized and detailed Information Management professional with 20+ years’ experience of complex I/T roles in large scale, fast paced organizations with managerial skills in designing, implementing and supporting ongoing applications, technology integrations, services, storage and infrastructure.

Exceptional Project and Service Management and technology skills combined with proven ability and initiative to develop and control budgets, contracts and organizational strategies that achieve business goals, optimize cost & value effectiveness, and ensure outstanding service quality.

Distinguished for proven leadership and an empathetic team player with strengths in staffing, team building, mentoring and motivating staff, communicating visions, strategies and priorities for timely project completion, resolution of issues and organizational growth.

Results focused and accountable expertise at tactical and strategic levels, leveraging the Computer Sciences to solve Business issues and manage application & system development, large-scale & cross-functional technology provisions, Infrastructure projects and IT Support organizations.

Excellent Customer Focus, research, analytical/systematic and influencing skills to set strategic direction and build roadmaps that achieve desired future state and assess impacts of changes on the Organization, End User, Consumer and external Stakeholders.

Strong problem solving skills with a focused and collaborative approach to accurately develop, deploy and support mainframe/server Internet/Intranet/Cloud environments, cross-platform and integrated solutions that exceed expectations, ensure high availability, leverage automation, observe performance standards, data governance, compliance, legislation, architectural frameworks, policies, and procedures.

AREAS OF EXPERTISE

Service Delivery ● Customer Service ● Infrastructure Management ● Project Management

Application Development, Deployment & Support ● ITSM ● SDLC ● Disaster Recovery

Mainframe, Server, Desktop, Storage and Network (LAN/WAN) Telecommunications Architecture

Documentation & Quality Assurance ● Database & Systems Software ● Process Redesign ● Best Practices

Troubleshooting & Problem Solving ● Enterprise Resource Planning ● IT Governance ● Information Security

24x7 Support & Operations ● Help Desk ● Data Centre ● Network Operations

Incident Management ● Problem Management ● Release Management ● Change Management

Strategic Planning ● Tactical Planning ● Budgeting & Forecasting ● Decision Making

Staff Leadership, Coaching & Training ● Excellent Oral and Written Communication

PROFESSIONAL EXPERIENCE

JKL HOME IMPROVEMENTS LTD., Newcastle, ON 03/2012 - Current

Senior Project Manager

Provided subject matter expertise to develop, and implement techniques to increase efficiencies, mitigate risks, resolve issues, and optimize engagement productivity.

Established and integrated functional strategies utilizing business expertise to reach financial and operational goals and objectives.

Established, supported and enhanced computer-based design, planning and administration services.

SEARS CANADA, INC., Toronto, ON 08/1987 – 03/2012

Technical Services Manager, Shared Services, 2010 – 2012

Implemented new and robust Change Control Software, delivering reduced operating costs by 20%.

Championed and enacted provisions of Quality Assurance and Testing Practices to ensure high-quality deliverables and project implementations, achieving a 35% reduction in program defects.

Managed teams for the administration, support, and enhancement of IT tools, spanning multiple technologies, not assigned to a specific Line-of-Business or Operation (i.e. Source Code Management, Quality Assurance and Testing, Development tools/languages, Monitoring, Policies).

SEARS CANADA (continued)

Technical Services Manager, Data Resource Management, 2007-2012

Developed and implemented strategies to reduce maintenance and licensing contracts, resulting in a $600,000 reduction to portfolio yearly operating expenses.

Reduced Capital and purchasing costs of licensing provisions by 10% and implemented strategies to ensure service contracts were accurate and successfully negotiated.

Responsible for leading a team of 10 DBA and Data Architect resources, provisioning and supporting Mainframe, Server, Storage and ~1,000 Database instances (DB2, Oracle, SQL Server and Informix), Portal and Data Warehouse environments, collaborating with project teams and business partners to capture, integrate, and analyze Big Data from varied internal and external origins and repositories.

IT Operations Services Manager, Service Delivery Manager, 2003-2007

Championed the development of key performance indicators, metrics, and Service Level agreements, and delivered a 50% increase in operational reliability and satisfaction.

Directed RCA, problem resolution, service restoral and Operational Excellence processes, increasing application availability by 18%.

Managed (200+) application and 5,000+ desktop, server, and mainframe technologies (Windows, Unix/AIX/Linux, z/OS), 24x7 Support Services, and Vendor/Third party interfaces.

Release and Change Management responsibility for the Business Channels of Catalogue, e-commerce, Contact Centre, Telemarketing, Retail (POS) Stores, Merchandising, Supply Chain, Inventory and Logistics, Credit/Finance Operations and Home Services.

Project Manager, Catalogue Systems, 2000-2003

Re-engineered systems and technology, reducing CRM Order Management process by 85%.

Planned and directed multiple projects, collaborating with internal and external resources and partners, ensuring effective and efficient delivery of program applications and resources (CICS, DB2, COBOL, PL1, MQ, Vantive, Informix, SQL Server, Java, WebSphere).

Delivered critical enhancements and services in the Catalogue Systems, Contact Centre, CRM and E-Commerce portfolios.

Technical Services Manager, National Support (Problem/Change Management), 1998-2000

Technical Services Manager, Service Delivery (Help Desk, Production Operations), 1995-1998

Coordinator, Client Support Services, (Help Desk, Data Centre Services), 1991-1995

Supervisor, Network Operations, 1989-1991

EDUCATION

Diploma of Business, Data Processing and Systems Design/Analysis, Dipl.B (Hons)

Loyalist College of Applied Arts and Technology, Belleville, Ontario

Dean’s List in each of 3 years of study

PROFESSIONAL DEVELOPMENT

Project Management, York University, Schulich School of Business

ITIL Service Management, EXIN

Life Insurance and A&S license, FISCO (retired)

Management in Action

Performance and Counseling

Applied Quality (TQM, 6 Sigma)

Tools and Methodology

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