DENISE KEELS

acto2k@r.postjobfree.com 202-***-****

CORE STRENGTHS

Microsoft Office Suite Personal Identify Protection System (PIPS) Variance Analysis/Reporting Program Management Staff Supervision Financial Analysis

Investigative Skills Interpret/Apply Federal Regulations Streamlining Processes

REAL ESTATE EXERIENCE

05/14 – Present Capitol Concierge, Washington, DC

Corporate Concierge Washington Square – Class A Building

Inspect building and submit work request to appropriate department through Workspeed, inform Property Manager and/or Corporate Project Manager when necessary

Solicit bids from company vetted contractors for building repairs

Handle tenants' questions, complaints and concerns and took the necessary steps to resolve the situation

Provide written and verbal presentation to management and tenants Plan and organize special event for the corporate and retail tenants, within the events budget guidelines

Meet with retail tenants weekly to discuss marketing strategies

Inspect building and submit work request to appropriate department through Workspeed, inform Property Manager and/or Corporate Project Manager when necessary

Solicit bids from company vetted contractors for building repairs

Handle tenants' questions, complaints and concerns and took the necessary steps to resolve the situation

Provide written and verbal presentation to management and tenants Answer inquiries, offer suggestions, make reservations and provide descriptive information pertaining to trips, excursions, sporting events, concerts, and plays

Train Relief Staff and less experienced Associates

01/13 – 10/13 USIS, Fairfax, VA

Associate Investigator – Contractor Office of Personnel Management (OPM)

Organized and scheduled cases to meet deliverable customer requirements and metrics

Conducted security and pre-employment background investigations to determine the suitability and qualifications of individuals based on contract requirements

Interviewed subjects to gather leads and to clarify discrepant information

Communicated and interacted with various levels of management in the federal government, corporations and team members

Interacted with senior, executive level officials, various other levels of employees and the public

Used tact and diplomacy with all levels of staff and public to gain information regarding investigation

01/10 - 01/13 Project Specialist – Part-time

State Farm Independent Agency

Managed office of an independent insurance agent

Assisted agent in development and implementation of internal policies and procedures

Planned and budgeted community outreach programs and events

02/09 - 09/09 Sevatec, Inc.

Consultant – Senior Financial Analyst (OPM) - GoLearn Program

Lead invoice processing efforts with minimal supervision

Assess, monitor and execute accounting policies and procedures for financial control compliance with Government standards

Researched the issues with the invoices, and resolved various issues that hinder the prompt payment of the invoice

Established and maintained effective and harmonious relationships with other elements of the Department and external agencies and vendors; and ensured the program was in compliance with the Prompt Payment Act

12/03-04/08 Ardelle Financial/Strategic Staffing, Inc

Financial Analyst/Component Program Manager DOD Army Transportation Command

Surface Deployment and Distribution Command

Facilitated ongoing account management, which included generating delinquency and aging reports; performing account maintenance; and providing point of contact information

Maintained direct relationships and interacted with the Command General, unit commanders, senior, executive level officials, other levels of management and vendors throughout authorization and payment process to help ensure mission requirements were met

Researched, interpreted and applied federal laws, FAR and Defense Federal Acquisition Regulation (DFAR)

Trained, educated, and provided card program information and guideline updates to command’s general, commanders, directors, agency program coordinators, and cardholders

Helped ensure that centrally billed accounts and unit cards were properly approved; ensured reasonable credit limits were established and maintained

Audited ten percent of the Command’s accounts annually to help ensure that cardholders were using the card within the program's guidelines

Investigated suspected fraudulent or suspicious charges; ensured appropriate actions can be taken when abuse was found

Managed the Command's Central Billed Account (CCBA) designated for reservist travel through use of a third party credit card

Processed payments and disputes in accordance with government and bank regulations and guidelines

Analyzed and conducted extensive cost reviews of financial transactions to help ensure compliance with the Prompt Payment Act; reconciled monthly billing statements; and took necessary actions to resolve disputes

EDUCATION

Pace University, New York City, New York US BBA, General Business Management 1990

COMPUTER SKILLS

Workspeed, Microsoft Office Suite, Oracle's Transportation Financial Management System (TFMS), Electronic Account Government Ledger System (EAGLS), Defense Travel System (DTS), Financial Information Tracking System (FITS), Oracle's Consolidated Business Information System (CBIS), GoLearn Agreement Tracking System (GATS), and Government Financial Information Systems (GFIS)

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