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Customer Service Manager

Location:
Akron, OH
Posted:
February 25, 2016

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Resume:

Shelley R. Daus

**** **** ***

Macedonia, OH ****6

216-***-****

acto1b@r.postjobfree.com

Areas of Expertise

Multi-Task, Organizational Abilities

Team Player

Detail Oriented, Accurate Financial Record-keeping

Proactive Conflict & Problem Resolution

Oral & Written Communications

Health works I,II, CSS /API

Customer Relations

Computer Skills: Microsoft Word, Excel, Outlook

SAP

Employment Experience

AR Processor The Goodyear Tire & Rubber Co. (InnoSource) Akron, OH

May 2015-Present

Managed the claims portal for the Wal-Mart & Sam’s Club accounts.

Assisted Account Manager with the reconciliation of credit memos.

Maintained files to track dispute resolutions.

Contacted customers to obtain documentation for claims.

Verified information on claims for accuracy to ensure timely payments.

Payroll Coordinator Medical Staffing Network/Cross Country Boca Raton, FL

January 2013- April 2015

Review time slips for completeness, accuracy and legibility as received from field employees.

Accurately input payroll information, verifying information on timecards.

Respond to payroll-related questions from different departments, branches and billing, field employees.

Verifies employee status and hours worked for per diem and travel nurses

Review contracts and pay nontaxable stipends and mileage reimbursement.

Investigate any overtime, reimbursements and bonuses due to employees and communication with supervisors to verify correct pay/rates.

Clear any discrepancy so that the billing department can close the branch.

Process travel payroll and per diem and verify travel nurses contracts.

Initiate and process manual checks and wires.

Assist employees with any questions pertaining to payroll and preform others duties whether by management.

Assist with MTL report and third party reports.

Provide excellent customer service when communicating with HCP’S, Billing and AR departments and facilities.

Team Lead /Administrative Support Lord & Taylor

National Geographic (seasonal assistance)

Global Response Ft. Lauderdale, FL September 2009- January 2013

Assisting the project manager with a wide variety of office and clerical duties.

Assisting our customer service agents on the floor, in professional and courteous manner. Assisting customers with their orders.

Placing orders, tracking orders, and/or update information efficiently and accurately.

Ensure all inquiries are worked and resolved in accordance with department policies, procedures and standards.

Achieve quantity quality results as set out in department standards. Comply with policies and procedures.

Assist in the achievement of department and company results by always being conscious of priorities and the needs of the department.

Monitor attendance and punctuality. (Overrides to payroll, attendance cards)

Monitoring of high call volume and coverage needed for required service level and call coverage

Interaction/communication with internal and external departments as needed.

Daily reports on call stats, dispositions, and service level percentage.

U.S. Building

Office Manager 2004 to March 2009 Deerfield Beach, FL

Assign and monitor clerical, administrative and secretarial responsibilities and tasks among office staff.

Allocate available resources to enable successful task performance.

Evaluate and manage staff performance.

Organize orientation and training of new staff members.

Design and implement filing systems.

Ensure filing systems are maintained and current.

Establish and monitor procedures for record keeping.

Ensure security, integrity and confidentiality of data.

Oversee adherence to office policies and procedures.

Implement procedural and policy changes to improve operational efficiency prepare schedules.

Monitor and maintain office supplies inventory.

Handle customer inquiries and complaints.

Maintain a safe and secure working environment.

Applied daily customer payments/deposits from mail.

Ordered all supplies for multiple offices.

Apply in coming wire transfer.

Data entry, filing, answering multiple phone lines.

Fed-Ex / Express Mail packaging and labeling.

Maintains office staff by recruiting, selecting, orienting, and training employees.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.

Processing of incoming mail, batch and tele-check.

Receptionist/Switchboard Operator Scott Infiniti Lighthouse Point, FL

August 2001-June 2003

Worked at switchboard handle outgoing, interoffice or incoming calls.

Take and relay messages.

Announce when visitors arrive.

Relay important information.

Assist customers in making telephone calls.

Assist callers with other questions.

Help callers make long-distance or local calls.

Place a person-to-person call.

Monitor an automated system in which callers place collect calls.

Handle all directory assistance queries.

Education Deerfield Beach High, Graduated 1991 Medical Billing, Certificate of Completion Brentwood Health Care, Certified CNA



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