Receptionist/CustomerService/Cashier

GINA L. DAVIS

**** ******** ****, ****** ** *****

301-***-**** – (cell) actnya@r.postjobfree.com – (email)

OBJECTIVE: To obtain a position with your organization for growth as a fluent speaker in Spanish and English.

Wawa, Capitol Heights, MD June 2009 – October 2013

Customer Service Associate

Perform tasks related to accounting, inventory, customer services and marketing, as required to manage the store business.

Operates the cash register pursuant to corporate standards; maintains proper cash levels.

Replenishes products and supplies to ensure in stock conditions at all times.

Communicate with store manager regarding customer’s requests and vendor-related concerns.

Effectively check in external and internal vendors according to corporate procedures.

Provide a pleasant shopping experience for all customers and responds to customer inquiries in a timely fashion

Complete other tasks as assigned by store management.

H & R Block, Tax Services, Washington, D.C. December 2007 – May 2008

Receptionist (Seasonal)

Responsible for the day-to-day operations of H&R Block which includes: answering multi- telephone line, greeting customers, retrieving customer’s files, and assisting the tax preparers with other task.

Maintained calendar, scheduled appointments and conferences.

Responded to customers both verbally and in writing on a diverse array of questions.

Coordinated and reviewed travel documents for the office managers.

Providence Hospital, Washington, DC May 2001 – May 2007

Patient Service Representative

Provides day to day support of administrative/medical operations in the Center for life clinic at the hospital.

Independently completes pre-registration and financial clearance for patients.

Responsible for making appointment and creating accounts for new patients.

Received co-payments & monthly from patients.

Compiled and retrieved data from database.

Served as translator for doctors, nurses, and patients.

Columbia Hospital, Washington, DC March 1997 – May 2001

Financial Interviewer

Coordinated day-to-day support of administrative and medical operations for the hospital.

Effectively set up appointment for new patients.

Created new patient account.

Retrieved and compiled data from database.

Imputed patient information into the computer system,

Assisted Doctors and Nurses with translation to patients from English to Spanish.

EDUCATION/SKILLS:

Computer training, cash register, inventory and other software - 2009

Computer training, Patient Software Program, Providence Hospital - Washington, DC – 2006

Communication skills training, oral and written - 2005

Cardozo High School (Diploma) Washington, DC

Communication Skills (interpersonal, organizational, oral and written).

Perform special projects and other administrative duties.

Computer database management, detail oriented.

Proficient in Microsoft word and other computer skills.

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