Project Manager

CINDY HERRIN

PROJECT MANAGER

TRAINING & DEVT

**** ******** ***** *****, ******, SC 29526

207-***-**** / ************@*****.***

“I would highly recommend her for any task or position requiring her skills.”

–LinkedIn testimonial. See more at

Profile

10+ years of success leading large-scale projects for Global 500 companies

Achievements include:

Current project: Redesign of customer facing export shipping reports.

Improved invoice accuracy by 17.5% by advocating for billing automation.

Headed a $600K project introducing a new product line netting $270M in new revenue.

Risk-Taking & Ingenuity Recognition recipient more than once.

Saved $700K by upgrading to IBM DB2, Go-Live one week early

Experience

Independent Consultant (Sappi)

Project Manager, Training & Devt., Org. Structure August 2015 – Current Days

2016

Discovered discrepancies in customer shipping report data, solved and implemented changes.

Currently overseeing automation of export shipping reports to all overseas customers.

Rebuilt SAP NetWeaver portal price maintenance tool web application. Cost $140K

2015

Headed the upgrade from IBM DB2 to SAP HANA - Cost $1.2M

Contracted to implement an all new, domestic sales organization.

Tasked to oversee SD for new export warehouse via container shipments; solved customers’ needs for external print docs

Created SD IT training module, remotely trained 15 collaborators.

1st line support for 70 members, evaluating 5 to 12 help desk tickets at all times

Sappi Fine Paper North America

IT Project Manager – Sales & Logistics May 2011 to August 2015

2014

Proposed a system automation project to solve inefficiency in the billing software where all export container shipments are involved.

One year later, invoice accuracy has improved 17.5%

Saved $47K in eliminated need for hands on cost.

2013

Redesigned e-commerce portal in alignment with company branding (2013)

Function modules, layouts, functionality

2012

Implemented new booking mgmt. program for export supply chain - Cost $272K

Project Ocean – Improved transparency in SC, graphics and release

2011

Appointed to lead upgrade from Oracle to IBM DB2 – Savings of $700K globally

Processed 240 business test scenarios

Go-Live initiated a week early

Monitored performance using KNOA software

Collaborated eBusiness team who designed, tested and applied new mobile applications

Sappi Fine Paper North America

Lead Business System Analyst April 2006 to May 2011

2008

Established new system processes for new product line to be implemented globally

Total cost- $600,000 New sales revenue $270M

SAP ERP – Cost $64K, 300 functional enhancements, more appealing user-interface.

Travelled to various customer locations to obtain feedback on recent system upgrades.

2006

Created a SharePoint approval process for new ecommerce users.

Created an Inside Sales SharePoint site

Generated and conducted training programs for all 43 ISR’s.

Used KNOA software to identify business process improvement areas; established new process workflows in Visio.

Early Career

SAPPI FINE PAPER (S. Portland, ME), SAP Sales & Distribution Migration Team, 2003 to 2006

Lead the SAP R3 overhaul of the order entry system for NA. Collaborated with IT groups in NA and EU to diagnose all logistic, sales, ops planning and finance issues. Trusted with a $232M software rollout, and four year commitment; Project Impact was delivered with seamless integrations on time and on budget.

SAPPI FINE PAPER (Hinckley, ME), Inside Sales Rep, 1993 to 2003

Sole rep to maintain the NYC publishing market; accounting for 75% of all publishing tonnage. Developed strong relationships with: Conde Nast, Vogue, Hearst, Saks, and Macy’s publishing houses securing continued business for the 10 years of my reign.

Professional Strengths

Cross Functional Leadership

Risk Management

Training & Development

Troubleshooting

Conduct Training Sessions

Post-support

Change Management

Adaptability

Technical Skills

Attended Sapphire & ASUG Conference as Sappi delegate more than once. Expert in the SAP (SD) Order Fulfillment System. Create custom training modules for every implementation. SharePoint, Clarity, SAP business object reporting tool, Mobile apps, EDI, 4Warder, NetWeaver portals and Top Desk.

Awards & Recognition

2011 Risk-Taking & Ingenuity Recognition

2009 Risk-Taking & Ingenuity Recognition

Employee of the Month – Paper Machine Projects Purchasing Assistant

Numerous Service recognitions – All projects complete on time, within scope and budget.

Educational Achievements

PMP – University of Southern Maine

SAP ERP courses: Pricing, Logistics, Business Objects, Advanced Planning & Optimization

ABAP development courses

Sharepoint

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