Sales Manager
Resume:
Clifton T. Sweet
Dallas, Georgia *0132
************@*******.***
Management Professional
Business Development/Staff Development/Marketing
A seasoned Sales professional with a proven track record of assuming positions of increased accountability. Specializing in Mid Market Cloud Based Software. Background includes experience in marketing, sales, customer service, account management and business development. Proven leader able to recruit, retain, develop, and motivate employees to achieve higher levels of productivity. Proficient communicator able to work and interact with diverse groups of people. Master problem solver with a strong team orientation.
Core competencies include:
Verbal/Written Communications Performance Evaluations
Prospecting Business Development
Relationship Building/Facilitation Motivating and Training
Coaching/Development Lead Generating
Customer Care Increase Profitability
Sales
Significant Work Experience
Sage Software, Lawrenceville, Georgia
Senior Account Relationship Manager Mid Market Products (Sage 300 CRE) present
Working with aligned channel partners for existing installed customer base
Identifying and qualifying new sales opportunities through a combination of following up on in-bound (lead) inquiries, maintain existing customer base and outbound calling campaigns.
Qualifying prospective opportunities and capturing all relevant information to ensure all sale opportunities are maximized for Sage service offerings across all geographies
Establishing and sustaining c-level relationships in line with Sage values
Ensuring that all prospects’ technical and commercial requirements are fully understood and communicated internally using established communication protocols including lead management.
Meeting specific performance targets including prospecting calls, NDAs executed, leads follow-up and qualification, and manage marketing campaigns and communicate activity.
Developing and maintaining effective relationships across Sage, with Sales Management, Business Development and Direct Sales Teams.
Understanding and concisely articulating the market position and value proposition of Sage and execute on a strategy that works to set Sage apart in the competitive landscape.
Senior Customer Account Manager (Sage 50 Accounting) III 9/10
Focus on establishing productive, professional relationships with personnel from all levels with the designated key accounts.
Proactively assesses, clarifies, and validates customer needs on an ongoing basis.
Drives internal efforts to support key accounts through cross-functional teams.
Coordinate resources in order to meet account performance objectives and not only meet but exceed customers’ expectations.
Meet assigned targets for profitable sales volume and strategic objectives in assigned accounts
Proactively lead a joint company-strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
Communicate daily with key contacts within designated key accounts and ensure complete satisfaction an alignment of project objectives.
Forecast business as required and keep Line of Business Management and executive Management informed and updated on key strategic initiatives.
VIP Fan Photography, Santa Clara, California
Atlanta City Manager 10/09 to 6/2010
Assume responsibility for the overall market management at a location. Ensure successful integration and partnership with all VIP vendors.
Support the Area Regional Manager in providing the direction necessary to organize the market
Logistics and aggressively develop a product-driven.
Identify ways to improve management of costs, continually improves efficiencies and drives services to positively impact business results in the market. Develop the product lines within the assigned market.
Identify new opportunities for VIP products to be introduced within the appropriate markets.
Understand competitive circumstances to include their identity, operational characteristics, market pricing and market impact.
Establish and maintain accountability on all levels of the market. Maintain positive Employee Relations and work environment.
Maintain the highest level of integrity, dignity and standards internally and externally. Maintain high ethical standards and protects the Brink’s reputation by delivering high quality, reliable programs and services which meet customer expectations.
Ensure proper recruitment, selection and training, while mentoring, coaching, and developing the first-line supervisory team assigned to the market.
Establish profitable relationships by maintaining good communications and service levels with customers
Med Advantage Solutions, Manchester, New Jersey
Sales Manager (Life, Health Insurance) 07/08 to 9/09
Hires, supervises and works regularly with subordinates to assist them in solving sales problems, improving sales techniques, establishing new accounts and/or terminating accounts when appropriate.
Guides team in developing and implementing annual account plans to achieve best share position and optimization of account inventory and purchasing patterns.
Develops and implements long-range strategic plan to grow market share.
Provides leadership with accurate, timely reports on sales activities including: forecasts, product trends, and developments in region/market.
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New York Life, Atlanta, Georgia
Licensed Insurance Sales Agent 09/07 to 05/08
Cold calling.
Setting appointments.
Product presentations.
Network business to business for sales opportunities.
Conduct financial analysis while Development and maintenance of geographical area.
Bank of America/MBNA, Kennesaw, Georgia June 2003 to August 2007
Customer Assistance Collections Team Lead 12/06 to 8/07
• Manage daily staffing and workflow, and ensure adherence to department quantity and quality standards.
• Proactively identify service delivery failures and escalate issue/impact to appropriate business owners
• Meet regularly with individual team members; coach them to meet and exceed their metrics and sales goals.
• Utilize reporting and direct observation to keep them abreast of their performance towards those goals.
• Provide performance analysis to implement action plan strategies to improve overall performance
Customer Assistance Senior Collector II 03/05 to 12/06
Responsible for analyzing and approving several types of work out programs, that assist customer with delinquency. Consistently follow up on commitments with customer to ensure paperwork is submitted in a timely fashion. Mentor and assist new hires, while maintaining a book of business to collect on. Help with higher level calls, or manager calls from peers. Assist with new hire education. Implement team outings and associate meetings.
Fraud Analyst II 08/04 – 03/05
Delivered superior customer service by handling inquiries and request via telephone. Process fraud claims, authorize emergency access to accounts for customers and search accounts for suspicious activities. Awarded cash bonuses for locating fraud on customer’s account. Consistently accomplished department goals receiving excellent ratings on call monitoring surveys. Received “Award of Excellence” for consistently utilizing pro-active analysis and problem resolution.
Lead Quality Unit Coordinator/Advisor 04/04 – 08/04
Identify training needs for team and report findings to Operations Manager. Organized detailed training material. Facilitated new hire education classes. Analyze and monitor inbound calls during probation period for new hire associates. Consistent monitoring, coaching and side-by-sides with associates to ensure sales/quality goals are met. Administer accurate and appropriate feedback. Review daily, weekly and monthly statistics for team and provide regular status reports for all project areas.
Customer Satisfaction / Sales Specialist II 06/03 – 04/04
Managed inbound and outbound telephone calls. Developing and establishing good relations with customers. Consistently awarded cash bonuses and gift cards for performances. Selected to mentor other peers to help increase job knowledge. Awarded for recognizing values, achieving one call resolution with every customer interaction.
Software Knowledge: Microsoft Office including: Word, Excel, and PowerPoint, Sales Force, PSM, and Sage 300 CRE (Timberline), Sage 50 accounting and Photoshop
Education
Katherine Gibbs School, AAS Graphic Design 2001 3.89 GPA
DeVry University, Bachelors of Science, Business Management 3.85 GPA
Keller Graduate School –MBA program present
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