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Manager Customer Service

Location:
Atlanta, GA
Posted:
February 23, 2016

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Resume:

Alan W. Denney

** ********* *****

Waynesville, NC 28786

828-***-****

PROFILE

Over 26 years of operations management and technical expertise in web handling, extrusion coating and finishing operations.

12 years of plant management experience responsible for the development and direction of management team to drive production, revenue and quality of polymer coated paper and paperboard products.

4.5 years experience in technical marketing, finishing management and finishing development with a multinational company in the Pressure Sensitive Industry.

3 years experience as an Analytical Development Chemist in Pharmaceutical Industry.

PROFESSIONAL EXPERIENCE

UPM RAFLATAC – Mills River, NC (2011 to 12/17/2015)

2014-12/17/2015 – Finishing Development Manager

Lead and managed Efficiency Improvement Program within Mills River Finishing Group using lean/six sigma strategy. Improved operating efficiency from 50% to 82% by creating a 3 cell department and streamlining processes. Reduced employee overhead by 1.25 million/year.

Lead efforts to improve efficiency and P&L performance of terminals in South America. Improved operational performance by reducing working capital and increasing efficiency of operation by improving workflow of products. Operations were profitable in Oct. of 2015 for first time since purchasing facilities 2010.

Management leader for new terminal startup in Guadalajara, Mexico.

Job eliminated due to department restructuring.

2012-2014 – North American Finishing Manager

Managed Finishing Departments in Mills River, NC; Dixon, Ill. and Ont. Ca. Responsible for the efficient operation of 15 2M Atlas slitters ad 3 Atlas Universal slitters converting paper/paper, paper/film and film/film pressure sensitive label products.

Actively managed and supported operations to keep Safety the number one priority.

Managed department cost structure including waste, labor and spending.

2011-2012 – Technical Marketing Manager

Coordinated new pressure sensitive product introductory trials with customers. Completed thorough technical analysis to improve performance of existing products.

Visited several customers facilities and spent time evaluating product performance on various flexographic printing presses.

Host customers at plant to demonstrate commitment to quality and service.

Evergreen Packaging- Waynesville, NC

2009-2011 - Department Manager Extrusion Coating

Responsible for the direction and leadership of plant operations. Directed management team to improve production, quality and revenue of polymer coated paper and paperboard products.

Worked closely with suppliers and department managers to implement vision of company.

Lead efficiency improvement projects using lean manufacturing concepts. Worked with other Department heads to improve operational effectiveness which lead to 2 record production years for Mill/Extrusion coating department.

Job assignment was a result of Evergreen Packaging purchasing existing assets from Blue Ridge Paper Products

Blue Ridge Paper Products

1999-2009 – Plant Manager Waynesville Extrusion Operation

Responsible for direction and administration of plant operations including safety, quality, production customer satisfaction of all polymer coated products produced at Waynesville, NC facility. Effectively manage 220 union employees.

Responsible for all aspect of P&L for extrusion operations. EBITDA of 2 to 4 Million dollars/month was achieved.

Negotiated multi- million dollar contracts with LDPE, Nylon, PET and Tie resin suppliers.

Coordinated the interaction between maintenance, engineering, operations, supply chain and logistics to ensure all manufacturing requirements were met.

Worked closely with sales and customer service to ensure all customer requirements were exceeded.

Responsible for evaluating and calculating ROI for all proposed extrusion coating capital projects. In addition, worked with other managers to evaluate potential extrusion coating acquisitions in Germany and United States.

Co-Authored a patent # US6887538 B2 - “Barrier Structure for Food”, May 2005.

Job assignment was a result of Blue Ridge Paper Products purchasing assets from Champion International.

Champion International Paper Company

1989-1999 - R&D Lab Manager, Line Manager and Technical Manager

Developed ISO based quality management system.

Production Manager on Black Clawson tandem extrusion line.

Production Manager on Er-We-Pa nine layer co extrusion line.

Technical Manager responsible for new product development and resolving customer complaints.

Burroughs Wellcome Pharmaceuticals – Greenville, NC (1986-1989)

Analytical Development Chemist

Responsible for the development and standardization of testing procedures used in the development of new pharmaceuticals.

Experience with use of HPLC, GC, TLC, X-Ray diffraction, IR, DSC and other analytical techniques.

EDUCATION

University of North Carolina – Wilmington. 1982-1986

BS in Chemistry with Honors

Completed 2 years Honors Program and published findings in Journal of Organic Chemistry

Six Sigma Trained (Green Belt), Lean Manufacturing Experience.

ISO Internal Auditor



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