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Manager Customer Service

Location:
Shaftsbury, VT
Salary:
70,000-110,000
Posted:
February 23, 2016

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Resume:

J. MICHAEL DONCKERS II

**** **** ******** **

Shaftsbury VT

802-***-****

actns0@r.postjobfree.com

CAREER OBJECTIVE

To obtain a challenging position where I can utilize my distinct experience, skills and energy to deliver high levels of technical direction, support and service to benefit a professional organization or project

EXECUTIVE SUMMARY

A highly capable Technology Specialist with over 17 years experience in responsible and challenging roles. Innovative, resourceful and highly analytical - generates optimal results with a positive work ethic, energy and desire to continually build on success.

Possesses a unique blend of technical and personal skills that offer superior performance potential in cross functional environments. Experienced in project lifecycle management, engineering change management, LEAN process methodology, risk assessment as well as hardware integration and testing.

CORE COMPETENCIES

Skilled in product launch execution including technical development, scheduling, addressing and resolving technical challenges and cost negotiation

Proven ability to achieve agreed objectives on time and within budget

Skilled in performing forecasting and strategic planning

Experienced in the design, development and implementation of operational plans

Proficient in guiding multiple business partnership teams in collaborative projects

Equally effective working in self-managed projects as well as a team leader or member

Able to verify and validate the effectiveness of internal controls and external factors impacting operations

Proven ability to adapt strong safety and technical skills to diverse organizational needs

Confident to take initiative to implement and manage processes and procedures

Skilled in leading teams of multiple cultural and socio-economic backgrounds

Adept at handling multiple projects simultaneously under tight deadlines

Contribute working knowledge of ISO 9001 standards compliance toward proficiently developing supporting documentation

Adaptable, approachable and focused with excellent communication skills

Possesses in-depth knowledge of market deployments as well as Vendor Relations Management

CAREER ACHIVEMENTS

Key member of technology development group who defined all possible means to dispersion spin PTFE into a multifilament yarn, patented (3) those methods, and commercialized the most economically advantageous technology.

Demonstrated commercial viability of the spinning technology and earned management responsibilities within the manufacturing group, complimenting engineering talent.

Coordinated within the technology transfer group to convey the physical assets and process know how to the Toray company.

Improved Toray yield from 70% average to 96% by improving training and design while eliminating 2 major hazardous waste streams

Facilitated and supported a successful plant startup which enabled repayment of Toray corporate capital investment of $25 million within 2.5 years

Broadened PTFE fiber product portfolio within the Toray group earning an additional three patents for the company

Successfully laterally transferred, in a leadership position, adsorbing the new technology and technical skill set to become an innovative leader within the PTFE coating industry.

Coordinated product redesigns for Taconic’s largest customer with uniformity of construction between manufacturing facilities as a central goal. The new product is produced in the same way globally by Taconic for its global customer base.

EMPLOYMENT HISTORY

Taconic Inc., • 2010 - present

Technical Manager

Responsibilities:

Direct a team of engineers and technicians to implement a plethora of business critical objectives

Lead process improvement efforts and monitor progress

Successfully develop and commercialize new product designs

Integrate strategic technologies into product lines when appropriate

Create competitive product analysis supporting Customer Service and Sales staff

Support ISO quality systems through adherence to company protocols and performance of root cause failure analysis

Identify critical needs/support developing technologies for capital projects

Toray Fluorofibers Inc, Decatur, AL • 2003 - 2010

Assistant Director of Technology 2007-2010

Responsibilities:

Design of new products through innovative ideas and in depth knowledge of manufacturing technology with the goal of penetrating new markets and better serving markets presently supported

Lead role in formation of patent protection strategy and implementation

Managed technical and research budgets and contributed to strategic capital planning

Managed all tests and work necessary to commercialize PTFE dispersion supplied from various manufacturers

Acted to support customer needs through collaboration and understanding of how products enhance the value of customer production

Delegated project work and design systems in order to maximize asset productivity while managing inventories to optimum levels

Senior Technical Manager / Quality Assurance Manager 2003 -2007

Responsibilities:

Managed new plant design and relocation of DuPont asset

Supervised installation of all manufacturing equipment, verified functionality, and demonstrated its ability to produce quality products

Transitioned ownership responsibility of manufacturing equipment from technical start up team to manufacturing organization once training/skills demonstrations were documented

Designed and implemented all plant systems in support of product quality and the cost efficient production of finished product

Coordinated activities leading to ISO9001-2000 certification following start of the operation by Det Norske Veritas Company

Key contributor to ISO 14000 environmental certification by Det Norske Veritas Company

Successfully coordinated all testing and work necessary to transition customer base to a Teflon® fiber produced with low PFOA [PTFE] polymer

E.I DuPont Denemours & Co • 1994 - 2003

Technologist/Engineer

Responsibilities:

Provided technical direction to a team of 6 involved in the development and refinement of a new process to manufacture Teflon fiber

Developed, improved and executed laboratory tests and procedures designed to verify hypotheses and facilitate manufacture of product

Selected to develop and implement Process Safety Management systems for the sulfuric acid and caustic processes.

Instrumental in the development and acquisition of 3 separate process patents

Promoted from Technologist to Engineer and line manager based on performance metrics and effectiveness in a manufacturing environment

Tidewater Academy • Wakefield, VA • 1992 -1994

Science Teacher/Football Coach

EDUCATION

Hampden Sydney College • VA • 1990

BSc. Biology

PROFESSIONAL CERTIFICATIONS

Six Sigma Black Belt Certified, July, 2008

Certification for ISO Lead Auditor, June, 2009

COMPUTER SKILLS

Proficient in Microsoft Office Applications; Word, Excel Outlook & PowerPoint

Proficient with mini-tab statistical software



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