Manager Customer Service
Resume:
J. MICHAEL DONCKERS II
Shaftsbury VT
************@*****.***
CAREER OBJECTIVE
To obtain a challenging position where I can utilize my distinct experience, skills and energy to deliver high levels of technical direction, support and service to benefit a professional organization or project
EXECUTIVE SUMMARY
A highly capable Technology Specialist with over 17 years experience in responsible and challenging roles. Innovative, resourceful and highly analytical - generates optimal results with a positive work ethic, energy and desire to continually build on success.
Possesses a unique blend of technical and personal skills that offer superior performance potential in cross functional environments. Experienced in project lifecycle management, engineering change management, LEAN process methodology, risk assessment as well as hardware integration and testing.
CORE COMPETENCIES
Skilled in product launch execution including technical development, scheduling, addressing and resolving technical challenges and cost negotiation
Proven ability to achieve agreed objectives on time and within budget
Skilled in performing forecasting and strategic planning
Experienced in the design, development and implementation of operational plans
Proficient in guiding multiple business partnership teams in collaborative projects
Equally effective working in self-managed projects as well as a team leader or member
Able to verify and validate the effectiveness of internal controls and external factors impacting operations
Proven ability to adapt strong safety and technical skills to diverse organizational needs
Confident to take initiative to implement and manage processes and procedures
Skilled in leading teams of multiple cultural and socio-economic backgrounds
Adept at handling multiple projects simultaneously under tight deadlines
Contribute working knowledge of ISO 9001 standards compliance toward proficiently developing supporting documentation
Adaptable, approachable and focused with excellent communication skills
Possesses in-depth knowledge of market deployments as well as Vendor Relations Management
CAREER ACHIVEMENTS
Key member of technology development group who defined all possible means to dispersion spin PTFE into a multifilament yarn, patented (3) those methods, and commercialized the most economically advantageous technology.
Demonstrated commercial viability of the spinning technology and earned management responsibilities within the manufacturing group, complimenting engineering talent.
Coordinated within the technology transfer group to convey the physical assets and process know how to the Toray company.
Improved Toray yield from 70% average to 96% by improving training and design while eliminating 2 major hazardous waste streams
Facilitated and supported a successful plant startup which enabled repayment of Toray corporate capital investment of $25 million within 2.5 years
Broadened PTFE fiber product portfolio within the Toray group earning an additional three patents for the company
Successfully laterally transferred, in a leadership position, adsorbing the new technology and technical skill set to become an innovative leader within the PTFE coating industry.
Coordinated product redesigns for Taconic’s largest customer with uniformity of construction between manufacturing facilities as a central goal. The new product is produced in the same way globally by Taconic for its global customer base.
EMPLOYMENT HISTORY
Taconic Inc., • 2010 - present
Technical Manager
Responsibilities:
Direct a team of engineers and technicians to implement a plethora of business critical objectives
Lead process improvement efforts and monitor progress
Successfully develop and commercialize new product designs
Integrate strategic technologies into product lines when appropriate
Create competitive product analysis supporting Customer Service and Sales staff
Support ISO quality systems through adherence to company protocols and performance of root cause failure analysis
Identify critical needs/support developing technologies for capital projects
Toray Fluorofibers Inc, Decatur, AL • 2003 - 2010
Assistant Director of Technology 2007-2010
Responsibilities:
Design of new products through innovative ideas and in depth knowledge of manufacturing technology with the goal of penetrating new markets and better serving markets presently supported
Lead role in formation of patent protection strategy and implementation
Managed technical and research budgets and contributed to strategic capital planning
Managed all tests and work necessary to commercialize PTFE dispersion supplied from various manufacturers
Acted to support customer needs through collaboration and understanding of how products enhance the value of customer production
Delegated project work and design systems in order to maximize asset productivity while managing inventories to optimum levels
Senior Technical Manager / Quality Assurance Manager 2003 -2007
Responsibilities:
Managed new plant design and relocation of DuPont asset
Supervised installation of all manufacturing equipment, verified functionality, and demonstrated its ability to produce quality products
Transitioned ownership responsibility of manufacturing equipment from technical start up team to manufacturing organization once training/skills demonstrations were documented
Designed and implemented all plant systems in support of product quality and the cost efficient production of finished product
Coordinated activities leading to ISO9001-2000 certification following start of the operation by Det Norske Veritas Company
Key contributor to ISO 14000 environmental certification by Det Norske Veritas Company
Successfully coordinated all testing and work necessary to transition customer base to a Teflon® fiber produced with low PFOA [PTFE] polymer
E.I DuPont Denemours & Co • 1994 - 2003
Technologist/Engineer
Responsibilities:
Provided technical direction to a team of 6 involved in the development and refinement of a new process to manufacture Teflon fiber
Developed, improved and executed laboratory tests and procedures designed to verify hypotheses and facilitate manufacture of product
Selected to develop and implement Process Safety Management systems for the sulfuric acid and caustic processes.
Instrumental in the development and acquisition of 3 separate process patents
Promoted from Technologist to Engineer and line manager based on performance metrics and effectiveness in a manufacturing environment
Tidewater Academy • Wakefield, VA • 1992 -1994
Science Teacher/Football Coach
EDUCATION
Hampden Sydney College • VA • 1990
BSc. Biology
PROFESSIONAL CERTIFICATIONS
Six Sigma Black Belt Certified, July, 2008
Certification for ISO Lead Auditor, June, 2009
COMPUTER SKILLS
Proficient in Microsoft Office Applications; Word, Excel Outlook & PowerPoint
Proficient with mini-tab statistical software
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