Customer Service Project Management

NATASHA STEWART

** ******* ******, ********, ** *1221 Cell: 347-***-****

Email: ***************@*****.***

PROFILE:

MS degree in Information Systems with knowledge of project management, and database. Possess strong customer service in a client facing environment, problem solving, analytical and planning skills demonstrated through 7+ years of experience in the operational finance field at a consumer bank. Possess the skills to identified sales opportunities and cross sell other banking products to clients.

EDUCATION:

PACE UNIVERSITY New York, NY

Master of Science, Information Systems GPA: 3.79 08/2015

Relevant Coursework: Database Applications, Project Management

BARUCH COLLEGE, CUNY New York, NY

Bachelor of Business Administration, Finance Minor: English 09/2008

Relevant Coursework: Economics, Accounting, Communication

TECHNICAL SKILLS:

Proficient in Microsoft Word, Excel, Access, PowerPoint, Outlook, NBS, IBM SPSS, SQL, MS Project, Visio, HTML

PROFESSIONAL EXPERIENCE:

Allegrando LLC Kew Gardens, NY

Part-Time QA Tester 11/14 – Present

Check front-end functionality, Report bugs, Mobile app testing, Website Testing, Communicate priorities for issues resolution

Content creator and editor

Citibank New York, NY

Head Teller/ Supervisor 08/06 – 05/14

Opened and closed business day

Prepare outgoing cash shipments and performed applicable transactions

Ordered and received incoming shipment of cash, replenish ATMs cash and buy and sell cash to other tellers

Cash counted tellers boxes for accuracy

Managed $1M+ in vault and ATM cash

Greeted clients and offered assistance with banking transactions

Processed up to 200 withdrawals, deposits, check cashing, process currency transaction reports

Managed teller line

Handled client rental agreements for safety deposit boxes on a daily basis

Supervised and trained teller and customer service staff, managed customer transactions, updated client database, resolved client account issues

Reviewed and approved pending wires, performed supervisor overrides

Daily review of tellers transactions

Assisted with preparation for monthly and annual audits by reviewing teller and other negotiable transactions

Researched and reconciled differences in sub ledger accounts

Referred clients to personal bankers to obtain loans, savings/checking accounts, CDs, and other investments

Answer telephone calls and provide excellent customer service to clients

Received “Teller of the Year Award” for the Upper East District (2008) by leading district in sales referrals

MEMBERSHIPS:

Upsilon Pi Epsilon (2015)

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