management, food and beverage

STORE MANAGER

ZOO COFFEE, NEWPORT PASAY CITY / JULY 2016 – JAN. 2021

• Delegating task and responsibilities to team member, and ensuring for its completion in timely and efficiently.

• Maximizing profitability and setting/meeting sales targets, including motivating staff to do so.

• Balancing cash drawer at the end of the shift and record sales figures.

• Setting goals for team member, quarterly performance appraisal.

• Inventory managing, making sure stocks and raw materials are well enough.

• Instruct team member on safety guidelines, customer service and standard operating procedures.

• Keeping a happy, friendly and respectful working environment.

POINT PERSON TRAINER

KRISPY KREME DOUGHNUTS, SMSL / JAN. 2010 – JUNE 2014

• Trained and coach newly hire team member on customer service, food and beverage knowledge and standard operating procedures.

• Follows training system.

• To evaluate trainee, and do progress report that will be presented to the management.

• Demonstrate excellence in service and hospitality.

• Sanitized coffee equipment multiple times during each shift; maintained store cleanliness at all times

• Participated in various store promotions, such as handing out coffee and doughnut samples in store and dressing up in seasonal attire.

BANK INTERN, CLEARING and SETTLEMENT DEPT.

LANDBANK OF THE PHILIPPINES, DOST-BICUTAN

• Collect and sums up teller validated transaction slip.

• Check and sort deposited checks.

• Filling documents.

SKILSS

• Organizational Skills

• Workforce Scheduling

• POS Systems

• Multitasking

• Interpersonal Skills

• Administrative

• Coffee knowledge

EDUCATION

Bachelor of Science in Business Administration

Eulogio Amang Rodriguez Institute of Science and Technology

2012 – 2016

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