Service High School
Resume:
Marcus Merritt
Vancouver, WA **661
actnc2@r.postjobfree.com
Profile
I’m skilled in warehousing departments such as Shipping and Receiving, Packaging, and Loading. I also having food service skills and hospitality skills.
Education
International Air and Hospitality Academy Vancouver,Washington September28- Present
Studied various lodging property types, various types of destinations, and market segmentation of guests
Learned about key performance indicators, and to understand the importance of Occ%, ADR, RevPAR
Overview of major functional departments in a hotel, and how they must work together in order to exceed guest expectations
An in depth view of reservations, to include some basic revenue management principles. Primary focus on converting inquiries into sales. Considered implications of packaging, upselling, turnaways and denials, credit card guarantees, and importance of quoting confirmation and cancellation policies
Examined the functions of the front desk, from pre-arrival through guest departure. understand the importance
of front-desk shift checklist, cash handling skills, guest privacy, guest security, security of information, and credit card policies
An in depth look at Hotel Service. Understanding the requirements of 4 and 5 diamond standards. Anticipating guests’ need and exceeding their expectations. Learn process for deescalating irate guests, steps for service error recovery resulting in guest retention and increased guest/ brand loyalty
Experience
October 2015 to February-2016
All-star staffing, Tigard, Oregon - Cook
Provide fast quality food
Keep a clean work station
Catering and serving
Guest services at the Moda Center
September-2015 to November-2015
Burger King, Burlington, NC- Cook
Provide fast quality food
Keep a clean work station
March-2015 to May-2015
Synergy Health, Mebane, NC- Shiping and Receiving
Making labels
Checking for damage packages
Sorting
Packaging orders
Loading the truck
Education
2015-Present
International Air & Hospitality Academy- Degree
Studying hotel/ restaurant management- certificate in progress
2007-2011
Woodfield High School
Certifications-CPR, AED, Basic first aid certified, Oregon food handlers card
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