IT Help Desk Support Specialist

ANDREW S PADER

EXPERIENCE

****–Present PC Tech Support USA Boston, MA-Harrisburg, PA

PC & Mac upgrades & repairs.

Help desk troubleshooting errors.

Personalized training per client needs.

Network Administration – Novell, Peer to Peer &Windows 95-2010

Web Design and Hosting Maintenance.

01/2011 – 09/2014 Technisource Mechanicsburg, PA

Help desk call center troubleshooting errors, using Remedy & ACD.

Windows and Mac

Removing Malicious Software & Viruses

Installing Network Printer Drivers

3/2004 – 11/2009 AramediA Braintree, MA

Office - Customer Service & Sales Manager

Fielding daily sales and customer service calls.

Determining proper products for customer needs.

Maintaining inventory for over 1000 products.

Maintaining company website and Amazon & eBay Accounts 1990–1999 SUCCESS! Real Estate Braintree, MA

Independent Broker

Telemarketing & direct Sales Calls for new listings.

Coordinating sales, home inspections, closings, etc. Web Master for company website.

EDUCATION

1985–1986 American Institute of Banking Boston, MA

Associates Degree in Business & Marketing

1997 Clark University Braintree, MA

CNE - Certified Networking Certificate Course.

Andrew Spader 701 N. Front St Harrisburg, PA 17101 717-***-**** actnb0@r.postjobfree.com

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