Salms Jones, MBA

***** * ********** ****, ********, Arizona 85392

623-***-**** – actnas@r.postjobfree.com

HUMAN RESOURCES MANAGEMENT

Senior level manager with more than ten years broad-based and progressively responsible experience in management and human resources. Proven ability to work with senior management team to integrate the human resource function within the overall business operating strategy.

AREAS OF EXPERTISE

Employee Relations, Organization Development, Compensation & Benefits

Training & Development, Staffing Requirements, HR Policy Design & Administration Recruitment &

Employment, Team Building, Employee & Labor Law, Sexual Harassment/EEO Issues

PROFESSIONAL EXPERIENCE

Human Resource Manager 03/2015 – Present

Emerge

277 Alexander St

Rochester, NY 14607

Duties: Manages and administers all HR duties including policy creation/administration to reduce legal risks and ensuring regulatory compliance. Responsible for all benefits and administration including broker/vendor management and contract administration. I oversee and implement HR strategy for privately held corporation with 250 employees for Phoenix office. Partner with corporate legal department as needed to maintain compliance with federal and state regulations concerning employment. Supervises employees responsible for a variety of personnel actions, salary calculations, benefits processing, and new employee orientation.

Administers compensation and benefits programs to employees performs benefit administration to include claims resolutions, change reporting, approving invoices for payment, and communication benefits information to employees

Manage and coordinate human resources staff, activities and programs to include the recruitment and retention of staff, compensation management

Provides guidance and support to managers, supervisors and employees in HR related policy, legislation and practice that includes coaching, counseling, career development, disciplinary actions

Oversee and manage performance appraisal system that drives employee and staff performance to high performing teams

Facilitate and maintains employee records that include I-9, E-Verify for the onboarding and exiting process for all employees

Human Resource Generalist 06/2011 – 03/2015

Grand Canyon University

3300 Camelback Rd

Phoenix, AZ 85017

Duties: Facilitated and scheduled training for all employees. Assisted with recruiting efforts for hourly and salary employees to include screening resumes, scheduling interviews, interviewing candidates, writing offer letters, and following up with candidates. Assisted with investigating claims of employee harassment, discrimination, disputes, and grievances offering resolutions to HR Manager in employee relations investigations.

Prepared onboarding process, conducted New Hire Orientation i.e. collected required I-9 identification, new hire paperwork, reviewing employee handbook and policies

Maintained HRIS by updating personnel transactions such as hires, promotions, transfers, performance reviews, termination, and employee statistics for government reporting

Advised management in appropriate resolutions to employee relations issues while responding to inquiries regarding policies, procedures, and maintaining company compliance

Responds to inquiries regarding organization’s policies, procedures, and benefits while also investigating and resolving employee relation issues

Sales Manager 01/2007 - 05/2011

University of Phoenix

3150 S 48th Street

Phoenix, AZ 85040

Duties: Managed a team of 12-14 call account executives by setting a clear vision and obtainable sales goals for sales team to achieve targeted performance in education sales. Developed and maintained an efficient well-trained sales team through high-level of involvement in the day-to-day operations. Provided daily feedback and training opportunities to team members to improve the success of team obtaining and exceeding departments sales goals.

Successfully rose to the top 5% of the company in sales and revenue generation exceeding goals monthly and averaging over 120% of sales goal consistently and Sales Manager for 4 months

Improved team productivity 40% within the first month of taking over team by empowering team members to share best practices and conduct weekly training sessions

Managed a team of 12-14 account executives who achieved 110% of monthly sales goals for a 5-month period

Human Resource Generalist 03/2004 - 01/2007

United States Department of Agriculture Rural Development

1555 Richland Ave E

Aiken, SC 29801

Duties: Provided human resource and administrative assistance to technical staff and Area Director, to include independently preparing and processing documents. Requisitioned office supplies from various vendors according to Government guidance and regulatory requirements. Prepared travel orders, and travel advances amendments and vouchers for technical staff and Area Director. Distributed and controlled incoming and outgoing mail while interpreting and applying a variety of policies and regulations to assist technical staff and Area Director.

Maintains HRIS system and all related data entry and administration including various auxiliary systems and platforms related to core HR, time & attendance and payroll administration

Performs benefits administration to include claims resolution, change, reporting, reviewing invoices for payment, and communication benefit information to employees

Assisted technical staff in monitoring contract correspondence and executed routine contract administration actions such as collections, procurement request, and coordinating meetings for program analyst and contractors

Maintained office services by organizing HR/office operations and procedures; preparing payroll; controlling correspondence; designing filing systems; reviewing and approving supply requisitions; assigning and monitoring clerical functions

Account Resolution Specialist 01/2003 - 03/2004

Amcol Systems

111 Lancewood Rd

Columbia, SC 29210

Duties: Assisted patients who were overwhelmed with outstanding healthcare debt with solutions to resolve the billing issues or payment responsibilities. Located customers and advised them of necessary actions and strategies in resolving delinquent medical accounts. Negotiated debt repayment or established repayment schedules, based on customer’s financial situations.

Recognized and received Top Collector of the Month award for exceeded all of the organizations expectations for performance metrics consistently for 5 months

Advised customers of necessary actions and strategies for debt repayment

Persuaded customers to pay amounts due on credit accounts, damage claims, or non-payable checks, or to return merchandise

Human Resource Manager/ E-6 02/1991 - 11/2002

United States Army

5661 Screaming Eagle Blvd

Fort Campbell, KY 42223

Duties: Supervised Human Resources staff, employees, on Human Resources programs and functions. Communicates leave alternatives and policies to employees. Reviewed and processed personnel action forms to reflect changes such as, change of duty station, resignations, terminations, retirements, pay changes and other related personnel actions. Submitted requisitions for purchase orders in computer system, track purchase orders, reconcile purchase card statements, prepare and process invoices submitted for payment, maintained budget records. Assisted employees with applying for and questions about benefit administration, FMLA requests, emergency leave request, short-term disability applications and open enrollment for health and dental benefits. Prepared training budget for department and submitted it for approval to Director. Conducted or arranged for ongoing technical training and personal development classes for staff members.

Supervised Human Resource staff, responsible for administration of human resource policies and procedures and continuous evaluation and enhancement of departmental processes to increase office efficiency and effectiveness

Advised senior leadership on HR strategy discussions related to initiatives that support business objectives while addressing developmental and effectiveness issues of organization

Evaluated company training to identify best practices, failures, and potential problems and recommended solutions to senior staff

EDUCATION

University of Phoenix, Phoenix, AZ

Master’s in Business Administration

Limestone College, Gaffney, SC

Bachelors of Science in Business Administration

PROFESSIONAL AFFLIIATIONS

Society of Human Resources Management (SHRM)

SKILLS

Microsoft Office Suite, Excel, PowerPoint, Word, Outlook, Access, Lotus Notes, Oracle, Salesforce, E-Verify, ADP payroll, CRM systems, and Web applications

MILITARY SERVICE

United States Army Military Leadership Training Honorable Discharge

Meritorious Service Medal Accommodation Medal Secret Security Clearance

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