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Customer Service Manager

Location:
Zion, IL
Posted:
February 22, 2016

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Resume:

Martin C. Losby

***** *. ****** ****

Beach Park, Illinois 60083

847-***-**** Home

Education

ASE Certified Automotive Technician

Lincoln Technical Institute Graduate 1987, Automotive & Diesel Truck Technology

Employment History

March 2014 to Present Mechanic

Kinnucan Tree Experts, Lake Bluff, IL

Skills Utilized: Automotive Repair and Maintenance, maintenance and repair of 45 pieces of equipment, procurement and inventory management of parts, oversight of junior level mechanics, manage city of Lake Forest key account, responsible for business opening, handles alarm access codes, winter on-call snow removal services and plow repair

Equipment Repaired: diesel trucks, chippers, stumpers, autos, dingos, cranes, chainsaws, hydraulics, trailers, small engine repair, lawnmowers, and blowers

March 2013 –March 2014 Mechanic

Klassic Tyre, Des Plaines, IL

Skills Utilized: Managing tire inventory, car assessment, customer service, opening the shop, handyman work, general maintenance

Sept. 2011 – Feb. 2013 Manager/Mechanic

Mike’s Garage, Waukegan, IL

Skills Utilized: Opening/closing shop daily, ordering parts, vendor relationship management, customer service, delegating work as appropriate

April 26, 2010 – Sep 2011 Automotive Technician/Mechanic

Village Auto Body & Towing, Schiller Park, IL

Skills Utilized: Working on a daily basis with service writers and owner to complete repairs on all makes and models of cars and trucks. My customer service skills are used to explain repairs to customers. I am a highly-experienced mechanic.

March 1989-October 2009 Vehicle Technician/Fleet Mechanic/Maintenance

Archdiocese of Chicago/Maryville Academy City of Youth, Des Plaines, IL

Skills Utilized: My responsibilities included and are not limited to fleet inspections with the State of Illinois for the company’s entire transportation department in order to stay compliant with Illinois Department of Transportation. Serviced 100-vehicle fleet in order to pass State Safety inspections, emissions testing, and performed vehicle maintenance. Responsible for oil changes, replacing tires, replacing brakes, towing/emergency road assistance, replacing headlights, maintaining glass and safety restraints for fleet and responsible for keeping fleet current with the Secretary of State Sticker program. I am capable of performing mechanical repairs on all types of automobiles, trucks and machines.

Involved in teaching children automotive repairs. Organizing auto shop classes, ordering of supplies and working with auto part vendors. In charge of scheduling appointments and handling customer service relationships. Managed auto shop.

Forklift operation and repair experience, snowplowing and repair, company truck driving experience and repair. I moved and coordinated all forms of equipment from location to location within 26 youth homes. I assisted in moving children and their belongings to live in different homes throughout the Illinois/WI areas. I worked with The Chicago Food Depository for pick up and delivery to company sites, soup kitchens and Nunneries.

Building maintenance to include painting, plumbing, appliance installation and electric work. Customer services skills with donors to the church and several public figures including Des Plaines Village officials. Experience with event planning. Involved in fencing, displays, assembly, clean up, serving, and organization of set-ups of annual fundraisers. Maintained relationships with vendors, suppliers, donors and the general public.

References:

Father John Smith, Principal of Notre Dame High School, Niles IL

847-***-****

Mike Gordon, Retired Automotive Dealer, Chicago, IL

773-***-****

Denese Bernstein, Property Manager, Malby Management Chicago, IL

847-***-****

Holly Strassburger, Long-time Automotive Repair Customer, Gurnee, IL

847-***-****



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