Customer Service Management
Resume:
Paul R. Moore
actna5@r.postjobfree.com
Areas of Experience: Veteran US Army Officer / Capacity Planning / Logistics / Startup / Safety / Distribution Center Management / Fulfillment Center Management / Operations / GMP Quality Assurance / Customer Relations / Retail / Lean Manufacturing / Recruitment / Supervision / Inventory & Supply Chain Management / Human Resources / Production / Shipping / Receiving / Warehousing / Transportation / EHS and OSHA Training / Distribution Center /Property Management / Construction Management
Goals: With my diverse abilities and experience in company operations, I want to apply my experience to assist in the continued growth and expansion of that organization.
Key Skills: Hands on problem solver. Strong communicator. High achiever. Customer service. Conflict management. Flexibility to adjust to business needs. Meet demanding objectives, write and in-act new processes & procedures, Vassort. Managed fast-paced service-based environment. EHS Training. Broad-based management. Kaizen; Business & Organization Development; KSA. Experienced in Microsoft applications. Warehouse Management Systems. Oracle, Training, Team building. Experienced with cGMP processes, 5S, lean management and ISO 9000, 9001 & TS16949 audits. FDA Audits
Education: BS, Educational Technology, Indiana State University
Career History
Warehouse/Distribution Center Manager, Grote Industries, April 2015 to December 2015
Supervise the receiving, shipping and picking operation of midsize automotive level 1
Manufacture and after market distributor of LED lighting systems
Responsible for the training, safety and discipline in a union environment
Investigated and resolved customer concerns on quantity, quality and delivery time
Reestablish warehouse structure to lean standards through cross training and scheduling
Conduct daily presentation to priors and supervisors on current status, daily production and projected production based on customer demands.
Write and train on standardized work instructions according to the individual process.
Manage 450,000 sq. ft. warehouse with over 25,000 line items.
Dock Operations Supervisor, Holland Freight Lines, June 2014 to April 2015
Supervise the loading of the out bound dock, including 35 out bound doors, 50 inbound doors
Process shipping bills, inspect loads, hazardous material documented, loaded per DOT regulations
Ensure 48 forklift operators follow company policy and administer written discipline as needed
Train loaders of safe work practices, proper freight handling and handling of hazardous materials
in a union shop
Quality Assurance Technician, Honda March 2011 to June 2014
Perform quality control inspections on the vehicle as it relates to the safety components and body assembly
Assembly of the Honda Civic
Quality Assurance
Operations Manager, PlasmaCare INC, 2008 to 2010
Managed startup of medical manufacturing facility
Supervised up to 45 hourly/salary employees on a daily basis
Planned, developed, and implemented tactical plans to achieve manufacturing goals
Established organizational definition/priorities/structure
Manage and oversaw growth process
Established company procedures, training, managed and maintained center budget
Conducted internal audits, local marketing and community involvement
Became company’s lowest cost producer; led the center in various business functions,
Trained in first aid, and certified in CPR
Ensured compliance with federal agencies including FDA, EMA, and OSHA
Operations Manager, FedEx, 2005 to 2008
Managed ramp operations for Cincinnati market
Supervised 50+ employees
Strengthened processes and individual performance in high volume sorting and warehouse operation
Coordinated domestic and international truck and flight operations
Responsible for package handling; qualified hazardous materials handling; disposition; quality; safety; security; HR; training; scheduling; prioritization process; logistics; warehousing
Ensured OSHA and DOT regulations were followed and enacted changes in the work place to ensure employee safety
Insured FAA and EPA regulations were followed
Manager, Favorite Finds, Inc., 1992 to Present
Assisted owners in the management of a med size retail store in day-to-day operations
Set up company’s logistics and warehouse operation, in home pickups and deliveries, customer service, sales, and stocking sales floor
Key Accomplishments
Hired to take a distribution center that was operating in the red in quality, delivery, customer service, and productivity, and turn things around. I wrote and put processes in place to correct the standardized work and work flow. Reorganized the staff to properly cover the work flow. Boosted the moral, which cause an increase in productivity. The result after 6 months, quality, delivery, productivity and customer service was in the green across the board.
Opened new plasma center in Terre Haute market and passed FDA certification/license. I was responsible for hiring of staff members, training of staff and assessing their performance, setting up and implementing all company procedures. Center received lowest cost per liter award.
Boosted FedEx productivity; introduced strong training and support process. Managed sort operation and trucking operation. Hired and trained numerous employees. Introduced true team concept and set stringent standards. Cross-trained all associates. Adjusted production processing and drove productivity to exceed monthly goals. I achieved location profit that other managers were unable to achieve.
Reduced on-job injury rates for FedEx, saving $50K in expenses and meeting profitability goals. I developed safety management process that identified improper processing and lifting. I developed and built performance recognition process to recognize correct actions. Reduced medical costs and returned 100 productive work hours per month to the schedule.
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