Customer Service Sales

Catherine V. Dela Cruz

Permanent Address: Paddad Alicia, Isabela Philippines

Present Address: Brgy. Salinas IV New York Street, Bacoor Cavite, Philippines

Contact number: 090********

E-mail Address: actn7j@r.postjobfree.com

Position Desire: (Any position that fit to my qualification)

OBJECTIVES: To be part of an organization that will help me harness my potentials and abilities and offers financial stability and provides emotional, spiritual and professional growth.

PERSONAL INFORMATION:

Nickname: Cathy Language spoken: English, Tagalog, And Ilocano

Date of Birth: January 25, 1988 Person to be contacted in case of emergency:Klint Carlo

Place of Birth: Paddad Alicia Isabela Ebarat

Sex: Female Contact Number: 092********

Age: 27 Passport Number: EC1011033

Height: 5’3 Date of Issued: May 06, 2014 Weight: 56 Valid Until: May 06, 2019

Civil status: Single Place of Issued: DFA NCR West

Religion: Roman Catholic

EDUCATIONAL BACKGROUND:

April 04, 2009 College Isabela State University

San Fermin Cauayan City Isabela

Course Bachelor Science in Information & Technology

April 02, 2005 Secondary Alicia National High School

Paddad Alicia, Isabela

March 2001 Elementary Paddad Elementary School

Paddad Alicia, Isabela

SKILLS & KNOWLEDGE

Proficient in Microsoft office

Computer Literate.

Experience working with cash register

Skills Insurance industry

Experience working Secretarial & Receptionist in insurance industry

Sales & retail

Pharmaceutical knowledge

CHARATER:

Excellent interpersonal and communication skills

Able to work independently and under pressure

Good working attitude, highly motivated and result oriented

Confident and aggressive

WORK HISTORY:

Position: General Clerk /Receptionist/secretary

Promoted Underwriting Assistant

Promoted Credit & Collection Assistant

Industry: Insurance

Name of Company: Stronghold Insurance Company Corp., Inc.

Address: 17/f Ayala Ave. Makati City

Date of Employment: September 16, 2011 to Present

Years’ Experience: 4 Years & 3 month

DUTIES AND RESPONSIBILITIES:

General Clerk

Filing paperwork, answering phones and copying documentation. Their responsibilities vary by industry and can change daily.

Process orders daily, sort payments weekly and take inventory every three months.

In an accounting firm, clerks may post payments, verify entries in a database or edit financial reports.

General clerks typically work under the supervision of senior clerks, & directly under administrators, such as office managers.

DUTIES AND RESPONSIBILITIES:

Underwriting Assistant

Assist in the issuance of Policies for Motor car, Property and Miscellaneous Lines of insurance.

Directly reporting to Supervisor.

Handles the filing of all policies (as mentioned in No. 1) issued.

Prepares and Responsible for LTO Authentication of COC’s.

Attend Outgoing/Incoming Calls for the office of officer.

Responsible in requesting needed policy forms & other materials in branches.

Posting of Official Receipt of COC’s.

Perform all other duties that may be assigned to me from time to time.

Assess the eligibility of a customer to receive insurance products, including equity capital, insurance, mortgage, or credit.

Negotiate and create underwriting agreements.

Create exclusivity agreements.

Analyze insurance applications.

Accompany insurance agents on sales calls.

Approve or deny applications based on risk assessment.

Conduct independent investigations of applicants.

Perform background checks.

Work with appraisers to determine value of items.

Determine proper premiums and policy terms.

Set specific policy terms and conditions.

Ensure insurance company charges just the right amount for the coverage it provides.

Analyze risk assessment.

Quote prices.

Price life insurance, health insurance, property/casualty insurance and homeowners insurance.

Use computer programs and actuarial data to determine the likelihood and magnitude of a payout over the life of the policy.

DUTIES AND RESPONSIBILITIES:

Credit & Collection Assistant

Follow up daily collection, updates aging file, &coordinates collection discrepancy with the supervisor.

Performs a variety of routine clerical duties... letters, verifies data, and resolves routine problems.

Achieves the set collection target, and ensures timely collection of Company’s receivable.

Keys address, charge, or payment data and checks.

Prepares and submits weekly and monthly accounts receivables report and monthly indent report as scheduled.

Monitors debit notes... for indent commission from Finance Officer.

Responsible for indicating account status... of payment reminder and sends Statement of Account from various clients.

Other Credit and Collection tasks & Confirmation of customer's checks ready for collection through telephone follow-up and Email.

Position: Sales Associate

Industry: Customer Service

Name of Company: Centro Mall Department Store

Address: 17/Floor Ayala Ave. Makati City

Date of Employment: March 2, 2011 to August 31, 2011

Years’ Experience: 5 Months

DUTIES AND RESPONSIBILITIES:

Greet customers.

Good communication skills.

Find out the customer's needs.

Recommend, select and help locate the right merchandise.

Describe a product's features and benefits.

Demonstrate use and operation of the product.

Answer customer queries regarding the store and the merchandise.

Make suggestions and encourage purchase of products.

Provide information about warranties, manufacturing specifications, care and Maintenance of merchandise and delivery options.

Provide information about financing available.

Receive and process cash, check and charge/credit payments.

Provide change and receipts.

Bag or package purchases.

Gift wrap merchandise.

Count money, sort charge slips and balance monies.

Maintain sales records.

Place special orders.

Organize and process merchandise exchanges.

Process repair or alteration of merchandise.

Position: Pharmacy Assistant/Cashier/Retail & Sales

Industry: Customer Service

Name of Company: Mercury Drug Company Corp.

Address: Santiago City Isabela

Date of Employment: July 27, 2009 to Nov. 27, 2010

Years’ Experience: 1 Year & 4 months

DUTIES AND RESPONSIBILITIES:

Greet customers

Assistants' duties are typically clerical and organizational in nature and might include answering phones, filling out and filing paperwork, running cash registers and stocking shelves.

While assistant pharmacists might be able to perform tasks related to drug inventory, such as accepting orders, packaging prescriptions and preparing prescription labels, they can't work directly with medications.

Be involved in stock control and management.

Assisting shoppers to find the goods and products they are looking for.

Being responsible for processing cash and card payments.

Stocking shelves with merchandise.

Answering queries from customers.

Reporting discrepancies and problems to the supervisor.

Giving advice and guidance on product selection to customers.

Balancing cash registers with receipts.

Dealing with customer refunds.

Keeping the store tidy and clean, this includes hovering and mopping.

Responsible dealing with customer complaints.

Working within established guidelines, particularly with brands.

Attaching price tags to merchandise on the shop floor.

Responsible for security within the store and being on the lookout for shoplifters and fraudulent credit cards etc.

Receiving and storing the delivery of large amounts of stock

Keeping up to date with special promotions and putting up displays.

The personal skills that are required for the job:

Having a friendly and engaging personality.

Comfortable working with members of the public.

Should have a confident manner.

Must be helpful and polite.

Assistants should be physically fit as they will be on their feet for most of the day and may be required to lift large amounts of stock.

You should have a comprehensive understanding of your area of sales i.e. retail, Fast Moving Consumer Goods, sports equipment etc.

Able to work as part of a sales team.

Knowledge of inventory techniques.

Should be of a smart appearance and articulate.

Position: Cashier & Counter Checker

Industry: Customer Service

Name of Company: Centro Mall Department Store

Address: Cauayan City Isabela

Date of Employment: April 09, 2009 to June 02, 2009

Years’ Experience: 2 Months

DUTIES AND RESPONSIBILITIES:

Operates cash register to itemize and total customer's purchases in grocery, department, or other retail store: Reviews price sheets to note price changes and sale items.

Records prices and departments, subtotals taxable items, and totals purchases on cash register.

Collects cash, check, or charge payment from customer and makes change for cash transactions.

Stocks shelves and marks prices on items.

Counts money in cash drawer at beginning and end of work shift.

May record daily transaction amounts from cash register to balance cash drawer.

May weigh items, bag merchandise, issue trading stamps, and redeem food stamps and promotional coupons.

May cash checks.

May use electronic scanner to record price.

May be designated according to items checked as Grocery Checker.

TRAININGS AND SEMINARS ATTENDED:

PHILIPPINES YOUTH CONGRESS IN INFORMATION TECHNOLOGY

University of the Philippines Diliman, Quezon City.

Sept. 4, 2008 Topics: IT Medicine. Building Rich Interactive Application for the Web.

Ruby on Rails & Morph Application platform.

Global Opportunities for IT Forensics IT Business. Web Services. Social Working

(JPCS) JUNIOR PHILIPPINES COMPUTER SOCIETY

October 2009

Isabela State University Cauayan Campus,Cauayan City Isabela

Topics: Programming, Multimedia Presentation, Desktop Publishing

ISABELA STATE UNIVERSITY

Cauayan Campus, Cauayan City Isabela.

Feb. 26 2007 Topics: Programming language seminar

Ramon Magsaysay Information and Communication Technology Building

ON THE JOB TRAINING

Oct. 18, 2008

NIA-MARIIS District IV

Minante 1, Cauayan ISabela

CHARACTER REFERENCE:

MS. WAYNE DAGDAYAN MR. DANILO BARIRING

ADMIN DEPARMENT /HR MANAGER SVP AND CHIEF UNDERWRITER

CONTACT NUMBER: 891-1329 CONTACT NUMBER: +630*********

I hereby certify that the above information is true and correct to the best of my knowledge and belief.

Catherine V. Dela Cruz

Applicant

Contact this candidate