Customer Service Project Management

Joseph Pearson

E: actn6i@r.postjobfree.com M: 801-***-**** Salt Lake City, Utah

Years of Experience in Customer Service

Meticulous attention to detail, a good understanding of business and the importance of engaged customer interaction. Experience in a call center environment, with customer engagement as well as project management, team-building and mentoring/coaching.

Professional Experience

Discover Financial Services West Valley 2008 - 2013 Began as an account manager on an outbound sales team, moved into inbound customer service/sales. Spent two years on the “Rapid Cycle Test” team where we worked with corporate partners where we designed and conducted projects in a test environment to assess the success of business initiatives before they were decided to be rolled out. Always had good stats and reviews. Also gained experience in email/chat customer service as well social media interaction. AdvancedMD South Jordan 2013 - 2014

Spent a year on a small marketing team as a contractor, doing design for marketing. Picked up a better understanding of corporate marketing theory and techniques.

Children’s Miracle Network Hospitals Salt Lake City 2015 - 2016 Contracted for a year in the IT department to assist with the design of applications. Gained experience in a not-for-profit industry dedicated to saving kid’s lives.

Technical Skills

Customer Service

Proficient in Microsoft software including Word, Excel, and Access Good understanding of computers

Team work/team building

Project Management

Coaching/mentoring

Data Entry (40 WPM)

Creative Problem Solving

Time Management

Education

Art Institute of Salt Lake City Draper 2008 - 2013 Bachelors of Science Graphic Design

Salt Lake Community College Salt Lake City 2006 - 2008 Some Generals and business classes

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