Customer Service Management
Resume:
SUMMARY
Graduate of Bachelor of Science in Business Administration major in Banking and Finance from Jose Rizal University;
Highly committed to professional growth and development;
Knowledgeable in Finance and Accounting process particularly in preparing financial statements presentation;
Completed Professional Employment Program by LiveIt Global Services Management Institute – Ayala Company.
Competent on Customer Service Skills, Interpersonal Skills and Data Management Skills such as Google Sheets, Quick Books, Microsoft Excel, and Open Office Calc.
SKILLS AND ABILITIES
Accounting Skills
Analyzed financial transactions by evaluating the source documents and determining the normal balances of all the accounts; Ensured accurate accounting records and journal errors.
Prepared a financial report by using end-end accounting process and reviewing all the transactions made in the workbook to double check the amounts of all the accounts were properly recorded; Avoid errors in recording.
Extended knowledge in Google Sheets, Microsoft Excel, and Quick Books by transferring all the data involved and reviewing all the data entries encoded; Address business correspondents to gather the missing information in the entries.
Customer Service Skills
Cared for customer mood especially the irate one by empathizing and with giving an assurance to the customers; Calm the customers.
Addressed the concerns of the customers by probing, active listening and take down notes; Effectively gain about the concerns of the customers.
Familiarized in providing instructions and solving the customers concerns by probing; Solved the concerns.
Interpersonal Skills
Corresponded to people actively by listening and addressing to their concerns; Build strong relationships and trusts.
Translated customer objections into a real sale transaction by uncovering the hidden objections and linking the product or service features and benefits to customer need and enlightened them through empathizing and made them feel that I knew where they coming from.
Discussed the assigned module in an organization; teach, guide, mentor, and coach that led to achieving the given goals and executing the module correctly and successfully transferred knowledge or ideas.
TRAINING/CERTIFICATION
Professional Employment Program March 2015 LiveIt Global Services Management Institute - Ayala Education
EDUCATION
Bachelor of Science in Business Administration- Major in Banking and Finance Jose Rizal University March 2015
REFERENCES
Klems Antonio
Instructor, Professional Employment Program, LiveIt Global Services Management Institute
33/f Tower One Ayala Triangle Ayala Avenue, Makati City 1226 Philippines
Joanna Marie Pareja
Asst. Instructor,Professional Employment Program, LiveIt Global Services Management Institute
33/f Tower One Ayala Triangle Ayala Avenue, Makati City 1226 Philippines
Hermy Feliciano
Adviser, Master Teacher I, Gaudencio L. Vega National High School
Nalook Kalibo, Aklan
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