Customer Service Representative
Resume:
De
Shayne Flanagan
***** ****** *********, ************ ***., OH 44128
Cell: 216-***-****:actmu8@r.postjobfree.com
Profile
Administrative support professional with over 20-years of experience in customer service
and offering versatile management skills, excellent communication skills, and interpersonal skills; builds rapport with senior management, peers, and clients. Ability to
juggle multiple priorities and meet tight deadlines without compromising quality.
Education
Bryant and Stratton College – Cleveland, OH 2010 – 2013
Associate Degree (Medical Administrative Assistant)
Relevant Courses:
Anatomy/Physiology I, II MS Word
Coding I and Advanced Coding MS PowerPoint
Electronic Healthcare Records Philosophy
Healthcare Reimbursement/Billing PowerPoint Presentation for Business
HIPAA Laws Psychology
Keyboarding and Document Formatting Public Speaking
Medical Law and Ethics Survey of Mathematics
Medical Office Procedures Transcription
Medical Terminology
Market Training Institute – Cleveland, OH 1986 – 1988
Associate Degree (Executive Secretary)
Relevant Courses:
Accounting/Bookkeeping Microsoft Word
Business Law and Ethics Word Perfect
Business Mathematics Word Star
Data Entry
Keyboarding and Formatting
Key Skills
Office Call Center Operations Complaint Handling
Skills: Data Entry (12,000 kph) Excellent Organizational Skills
Filing Front-Desk Reception
Office Management Records Management
Reports and Documentation Scheduling Technical/User Support Troubleshooting/Problem Solving
Up-selling/Sales Support Typing (55-60wpm)
Experience
Credit First National Association Brook Park, OH 2005 -- Present
Delivers high-quality service to internal store affiliates and external customers. Under general supervision, and in accordance with established lending policies, responsible for the Automotive Credit Card account program. Responsible for accuracy and timeliness of reports, resolution of problems, contract with customers as needed, tracking and reordering of card stock. Loan underwriting.
Billing Specialist
Held full accountability of training new hire employees and customer service teams assuring optimal coverage and of client needs.
Investigated and resolved wide-array of customer complaints and inquires, ensuring highest level of satisfaction.
Responded to calls from cardholders and retailers with inquiries related to credit card accounts.
Analyzed inquires or requests, determining an appropriate response.
Implemented necessary adjustments or corrections to account.
Completed forms in accordance with company procedures.
Earned excellent marks on performance reviews, with citations for excellence in areas including work volume, accuracy and quality; ability to learn and master new concepts; positive work ethic; and commitment to providing unsurpassed service.
Community United Head Start & Day Care Cleveland, OH 2004 – 2006
Substitute Teacher
Supervised and monitored the safety of children in their care.
Prepared meals and organized mealtimes and snacks for children.
Helped children keep good hygiene.
Organized activities so that children can learn about the world and explore interests.
Watched for signs of emotional or developmental problems in children and bring the problems to the attention of parents.
Kept records of children’s progress, routines, and interest.
Relocated to various sites as requested.
G. C. Services, Incorporated Valley View, OH 2002 – 2003
Collections/Customer Service Representative
Assisted with first party collections on past due accounts.
Applied follow-up notes on customer’s accounts.
Processed inbound and outbound calls regarding customer accounts.
Negotiated payment arrangements to complete past due balances.
Handled high volume calls in a timely and professional manner.
Department of Human Services Cleveland, OH 2000 – 2000
Customer Service Aide
Acted as Case liaison between client and self-sufficient coach regarding services.
Handled incoming and outgoing calls regarding case information.
Prepared and e-mailed client information for appointment log sheets.
Processed day care vouchers and distributed daily mail.
East Cleveland Law Department East Cleveland, OH 1990 –1997
Legal Secretary
Prepared legal paper such as summons, complaints, motions, responses, and subpoenas under the supervisions of the Law and Assistant Law Director.
Replenished petty cash fund weekly.
Reviewed legal journals and helped with legal research.
Reviewed incoming documents.
Scrutinized incoming calls and scheduled appointments.
Operated multiple lines and answered client inquiries.
Billing/Customer Service Representative
Handled $3000.00 cash or more daily and balanced daily receipt tapes against cash drawer.
Served customers in person at counter, accepting water utility deposits, payment of fees.
Provided general information about utility services and regulations.
Operation a computer cash register, made change, stamped receipts and refunded deposits.
Responded to customers’ complaints and answered inquiries and referred request for special water readings or repairs to service department.
Typed correspondence, reports, and other materials from rough draft.
Assembled and mailed reports and other materials.
Operated postage meter and logged charges to various accounts daily.
Served as primary contact for bankruptcy accounts regarding bankruptcy filing and accurate form completion and other pertinent issues.
Externship
Free Medical Clinic of Greater Cleveland Cleveland, OH 2013 – 2013
Medical Administration Assistant
Assisted Call Center area with inputting data onto Excel program.
Assisted patients with inquires at front desk and fulfilled other duties such as: scheduling appointments, printed registration forms, and helped patients with completing required medical forms.
Assisted providers with obtaining requested medical charts or laboratory test results.
Compiled, organized, and maintained patients’ medical records.
REFERENCES
Mrs. Sally Morrison
Supervisor
Credit First National Association
6275 Eastland Road
Brookpark, OH 44142
Sally actmu8@r.postjobfree.com
Relationship: Supervisor (Credit First National Association)
March 2005 Present
Ms. Amber Hughley
Supervisor
East Cleveland Water Department
14100 Euclid Avenue
East Cleveland, OH 44112
Relationship: Supervisor (Water Department)
February 1990---Present
Mr. Joe Dinallo
Teacher
Bryant and Stratton College
3121 Euclid Avenue
Cleveland, OH 44115
Relationship: Teacher
August 2010---Present
Contact this candidate