Customer Service Assistant

María Alzolar

**** *. ******** **, *******, Illinois 60640 •**********@*******.***•773-***-****

SUMMARY

Empathic, effective, and motivated Bilingual Professional with knowledge of principles process in plan, direct, or coordinate medical and health services. Over 10 years of Office Assistant experience working in fast-paced environment, passion to meet the challenges facing today's organizations. Clear awareness of diverse backgrounds, alert to widely varied needs and circumstances.

KEY COMPETENCIES

Excellent interpersonal and communication skills.

Thorough understanding of the healthcare industry.

Solid organizational, planning, information analyzing and problem-solving skills.

Remarked a reliable, responsible and dependable team player.

Able to utilize composite Health Care System.

EDUCATION

Master Business Administration, Hospitality Management

Keller Graduate School of Mgmt. Chicago, IL Present

Bachelor’s Degree, Concentration: Healthcare Management October, 2015

DeVry University, Chicago, IL

Associate’s Degree, Major: Business Administration May, 2013

St. Augustine College, Chicago, IL

COURSEWORK

Health Services Management

Health Rights and Responsibilities

Health Services Information Systems

Health Services Finance

Healthcare Policy

Managed Care & Health Insurance

Planning & Marketing for Health Services Organizations

WORK EXPERIENCE

Technology/Office Assistant St. Augustine College, Chicago, IL January 2012 – May 2012

Created marketing presentations and campaigns and discussed presentations with businesses to facilitate and promote scholarship donations.

Developed technology operating strategies, plans, or procedures.

Advised and instructed individuals and groups the importance of how to utilize social media sites.

Helped students to use software applications (ex. MS Word, Excel, PowerPoint, Explorer).

Office Assistant Cunningham Lindsey, Venezuela January 1999 – September 2008

Performed all administrative functions in fast-paced professional office environment.

Assisted in the creation, revision, and implementation of operating instructions, policies to maintain consistent quality.

Prepared reports and documents for domestic and international transmission.

Coordinated meetings and travel arrangements for executives.

Interacted with clients and provided exceptional customer service.

Maintained communication between executive boards, staff, and department heads and coordinating inter-departmental functioning.

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