Manager Customer Service
Resume:
Robert Ferguson
Orlando, FL 32839 Primary Phone: 407-***-****
actmrq@r.postjobfree.com
Robert Ferguson
OBJECTIVE To use my proven abilities as a Food and Beverage Director and Hotel Manager to further myself both personally and financially.
EXPERIENCE 10/2009- 1/2016 Hilton Garden Inn Orlando Florida
Director of Food and Beverage
Complete responsibility for Restaurant, Tiki Bar and Banquet Departments. Duties include ordering of all food and beverage, uniforms and supplies to assure the smooth operation of the department. All inventories and extensions along with end of month commentaries.
3/2009-9/2009 Quality Suites Orlando Florida
General Manager
Assure the daily operations of all departments within the hotel. Deal with large percentage of wholesalers for bookings and accounts receivable. Hiring and training all hourly staff and management. During employment duties were to bring hotel up to fire and health regulations. Ordering of all printed materials from both Choice Hotels and Quality Suites. Communicated with 2 party ownership on all financial decisions. 152 suite property. Bank Foreclosure
5/2007 1/2009 Holiday Inn Resort Orlando Orlando Florida
Director of Outlets
Direct the daily operation of 4 outlets. Responsible for P&L Statement, Budget, Hiring, Training, Marketing, Menu Development, Ordering all Supplies need for the efficient operation of the four outlets. Working closely with Executive Chef and Banquet Manager to assure all aspects of their operations are performing to standards and share my experience when needed. Entire Liquor operation including Ordering, Cost, Promotions. Currently 652 rooms. Position Eliminated
9/2006 – 5/2007 Sheraton Vistana Villages Orlando Florida
Director of Food and Beverage
were to Responsible for the construction of new restaurant and general store. Duties coordinate with contractors all time lines and schedules to assure smooth transition for all aspects of the construction projects. Menu Development, Standards and Training of all new employees both front and back of the house. Develop Budget, Marketing Plan, Costing of All Liquor, Food, Merchandising, as well as Purchasing all Kitchen Equipment, China, Glass and Silver. All aspects of Sanitation and Storage of all items. Presently 780 unit property. Project Ended
1/2005 – 9/2006 The Fountains-Bluegreen Corp. Orlando Florida
Director of Food and Beverage
Complete responsibility for all Food and Beverage operations. These responsibilities includes all Budgeting, Staffing, Training, Menu Development Marketing, generating the Profit & Loss Statement and complete start up of the and Food & Beverage Department. First Duty was to obtain licenses for operation. Resort expansion will be up to 750 . 2 bedroom suites.
Presently 217 2 bedroom suites. Opportunity with Sheraton
9/2000 – 1/2005 Howard Johnson Plaza Resort Orlando, Florida
Director of Food and Beverage
Complete responsibility for Budgeting, Marketing, Purchasing, Profit and Loss Statement, Menu Development, Staffing and Training for all Food and Beverage Outlets. In addition to the above it was a complete start-up of the Banquet and Catering Department included the interactions with contractor for the physical development of Banquet facility. 356 Rooms Property Sold
3/1996 – 9/2000 Sheraton Suites Orlando Airport Orlando, Florida
Director of Food and Beverage
Responsible for entire Food and Beverage operation including Administration, Budgeting, Purchasing, Staffing and Training, Menu Development, Standards, Profit and Loss Statements. Assume position of General Manager in his absence. 150 Suites Opportunity with Howard Johnson’s
3/1994 – 3/1996 Double Tree Management Company Orlando, Florida
Director of Food and Beverage
Create all policies and procedures for entire department. Other duties included all Purchasing, Menu Development, Staffing and Training, Profit and Loss Statement for all outlets including Banquet and Catering. Also evening Hotel Managers, which included responsibility for entire hotel. 302 Rooms Transferred to Sheraton Suites formerly DoubleTree Guest Suites when Property Sold
3/1993 – 3/1994 Delta Orlando Resort Orlando, Florida
Food and Beverage Manager
Create and maintain staffing guidelines to ensure superior customer service. Daily operation of multiple outlets. Opening and closing of those outlets as well as assisting in Banquet and Catering as needed. 800 Rooms Property Sold
1/1988 – 1/1993 Sheraton Plaza at the Florida Mall Orlando, Florida
Food and Beverage Director
All Restaurant, Lounge and Room Service, Promotions, P&L, Staffing, Policies and Procedures, Purchasing of China, Glass and Silver. Interact with Sales and Catering to ensure all operations worked to provided quality service to our guest. 496 Rooms Property sold
5/1984 – 11/1987 Orlando Airport Marriott Orlando, Florida
Beverage Manager
Purchasing of all Liquor, Lounge Promotions, Standards, Opening and Closing, Interacting with guest to ensure a positive customer experience. Opportunity with Sheraton
EDUCATION 6/1982 Johnson School of US-Pennsylvania-Scranton
Technology
Some College Coursework Completed
Bio-medical Technology
5/1976 Keystone Jr. College US-Pennsylvania-La Plume
Associate Degree
Business Administration
SKILLS Skill Name Skill level Last Used Experience
Windows, Intermediate Currently used 20 years
Excel, Outlook Intermediate Currently used 20 years
PowerPoint Intermediate Currently used 15 years
TRAINING Florida Safe Serve Food Handlers Instructor
TIPS Alcohol Awareness Trainer
Biltmore’s Who’s Who in American Food and Beverage Executives
REFERENCES Kristin Ingram 407-***-**** Owner Ingram Hospitality Solutions LLC
)
Bob Bradley 407-***-**** Regional Manager
Choice Hotels
Anthony Johnson 972-***-**** Vice-President
Intercontinental Hotels
Sid Wall 864-***-**** Vice-President
JHM Hotels
Contact this candidate