Customer Service Administrative Assistant
Resume:
Tammie Bratton
actmqz@r.postjobfree.com
Objective
To obtain a position in which it allows me to demonstrate my organizational, customer service, communication, and management skills. .
Profile
A motivated compassionate professional whom is dedicated . Diplomatic, and tactful with professionals and non-professionals at all levels. Accustomed, to handling sensitive and confidential records. I have demonstrated history of producing accurate reports and databases to meet HUD, HCD, HMIS and HIPPA guidelines. I am flexible, versatile, and able to maintain a sense of humor under pressure. Thrive in deadline-driven environments. Excellent team-building skills.
Skills Summary
Office Procedures
Microsoft Office XP/2010
Excel Database
Bowman Systems (HMIS)
Filing/Editing
Customer Relations
Data Entry
Typing
Management Skills
Front-Office Operations
Facility Operations
Direct and Indirect Client Support
Professional Experience
ADMINISTRAVIVE ASSISTANT
Create excel databases and input data for clients in program, ensuring full compliance with agency requirements and state guidelines.
Maintain databases for Housing Urban Development, and Housing Community Development
Develop and implemented strategic planning for agency:
Accurately maintain daily operations of facility
Delegate responsibilities to employees to meet agency expectations
Motivate and supervise 7+employees on a daily basis
Finances: accounts payable/receivable, invoicing, and budgeting
Providing direct and indirect services to clients
CUSTOMER SERVICE/PROBLEM SOLVING
Oversee front-office operations and provide impeccable customer service:
Professionally resolved consumer complaints on as needed basis.
Maintain excellent customer relations and developed good customer rapport.
Develop and implement strategic marketing plan for business:
Effectively developed telephone communication skills and consistently met quotas
EMPLOYMENT HISTORY:
May 1995 to Present
INTAKE COORDINATOR/ ADMINISTRATIVE ASSISTANT/OFFICE AND HOUSE SERVICE COORDINATOR – Genesis House: Catholic Diocese of West Tennessee, Memphis, Tennessee 38105
Providing direct and in direct services for the client. Receive and coordinate client referrals from outside social services agencies and hospitals. Reviewing daily logs and case notes from Case Managers to assure the continuity of care. Performs administrative duties for executive management. Screening calls, managing calendars, making meeting and event arrangements; preparing reports and financial data; training and supervising other support staff; and customer relations. Strong computer and research skills, flexibility, excellent interpersonal skills, project coordination experience, and the ability to work well with all levels of internal management and staff, as well as outside clients and vendors. Sensitivity to confidential matters.
LEAD TEACHER /ADMINISTRATIVE ASSISTANT
May 1995 to Feb 2002
The Early Education Lead Teacher is responsible for the academic, social-emotional growth and development of all children in their care, which may include toddlers and/or preschool age children; Develops, weekly plans, and implements age appropriate curriculum (lesson plan) to nurture and stimulate all domains of children’s development in their care. • Provides a developmentally appropriate classroom environment that reflects the children’s learning and growth.
CONSUMER RELATIONS
First Tennessee Bank, FED EX Lockbox, Mortgage Processing, Memphis, Tennessee 38109
Nov. 1994 - Feb.1995
Process consumer mortgage and loans payments. Manage high volume of customer calls to ensure excellent customer service and satisfaction. Resolve customer issues in accurate and timely manner. Maintain and update documents related to customer accounts. Coordinate calls and communications between management and customers.
CUSTOMER SALES ASSOCIATE
Goldsmith’s Department Store, Memphis, Tennessee 38109
October 2001- Feb. 2002
Maintained the quality of the store’s presentation. Maintained the inventory stock on the store floor by replenishing any emptying shelves with new merchandise. Assisted the customers as needed. Provided great customer service to consumers.
EDUCATION
WALDEN UNIVERSITY MEMPHIS, TN
CURRENTLY ENROLLED
BOOKER T. WASHINGTON HIGH SCHOOL- MEMPHIS, TENNESSEE
COMPLETED MAY 1988 DIPLOMA
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