Business Systems Analyst

Durdana Khan

Female

***** *****’s Alley

Chester, VA 23836

Phone: 804-***-****

E-mail: ********@*******.***

EDUCATION:

Aug 2010 Master of Science in Information System

Aug 2008 Bachelor of Science in Business (Finance) VCU

VCU

Richmond, VA GPA: 3.8

Richmond, VA GPA: 3.4

PROFESSIONAL EXPERIENCE:

Information Technology professional with extensive expertise in a high demand, fast-paced Fortune 500 Company with a vast experience of more than 6 years in diverse fields such as Medical Data Analysis, Data Warehousing, Compliance, and Acquisitions. Strong background working with clients and developers to identify requirements and assist developer’s understanding of the requirements by utilizing Unified Modeling Language (UML) methodology to prepare Use-Case Models, Flow Charts, Activity Diagrams, Data Flow Diagrams and ER diagrams using Rational Rose/MS Visio. An innovative strategic thinker, sharp analyst, and exceptional communicator and influencer with proven ability to meet deadlines while possessing strong analytical and organizational skills along with quick learning skills. Analytical, methodical and resourceful approach to problem solving, identifying root causes and corrective actions to meet short and long-term business, financial and system requirement along with flexibility and a proven good team player. Result oriented professional who combines formal education/certifications with experience gained from research and hands-on opportunities.

Capital One, Business Systems Analyst Location: Richmond, VA May 2014 – Oct 2015

Worked closely with business units to determine requirements, perform gap analysis on existing AML systems, and prioritize issues

Performed analysis of compliance processes/procedures and identified areas which could be automated within Actimize

Provided recommendations on how to use the system to increase department efficiencies, i.e. module use, reporting, SARs filing, etc.

Developed User Stories, Use Cases and Test Scenarios

Defined precise and accurate User Story acceptance criteria that was used by developers, automation test frameworks

Developed User Stories, Use Cases and Test Scenarios

Defined precise and accurate User Story acceptance criteria that was used by developers, automation test frameworks

Aided in the configuration of an AML Hub

Implemented plans to expand the use of the current system.

Performed comparisons between Test and Production Environment of Actimize and work to ensure both are running accurately.

Ensured functionality of the system meets business requirements and expectations as well as compliance regulations in the banking industry.

Acted as a liaison between technical development and business users.

Assisted with the Bank’s compliance risk assessment program, as well as enhanced due diligence reviews.

Project management with Agile: Conducting Planning and Grooming sessions along with daily stand ups

Worked with IRS to write requirements and test cases for all 26 IRS forms

Created test data for all the IRS forms

Tested, executed and validated all IRS forms

Conducted independent testing and quality assurance activities Environment: MS Visio, MS Project, MS Office, Actimize, ALM, Taxport, IRS Capital One, Business Systems Analyst

Location: Richmond, VA

October 2012 – November 2013

Tested the Internet Catalog (iCAT) before its rollout for the Acquisitions Library Transformation (ALT) Phase 1

Performed Testing for (ALT) rollout by verifying that the new libraries contain existing production data

Created documents such as Context Diagram for Branded Book Acquisitions

Captured existing processes and performed process

Worked with HSBC (Partnerships) Acquisitions to gather business requirements

Designed solutions for the Test Set Up (TSU) and Notification Matrix(NM) automation on Partnership side

Identified and implemented processes for TSU and NM testing, validation and reporting relative to requirements validation activities

Developed User Stories, Use Cases and Test Scenarios

Defined precise and accurate User Story acceptance criteria that was used by developers, automation test frameworks

Conducted analysis to evaluate effectiveness of reengineered newly created process

Developed and implemented ongoing tests to validate that the requirements validation activities have met their defined objectives

Conducted independent testing and quality assurance activities

Performed process improvement reengineering

Prepared training materials for the newly automated TSU

Attended Agile Training for Card IT Portfolio Services & Agile Transformation Environment: MS Visio, MS Project, SQL, MS Office

Capital One, Basel II Compliance Analyst

Location: Richmond, VA

August 2011 – January 2012

Maintained up to date knowledge of Basel II regulations

Determined gaps that exist in meeting regulatory requirements and communicate the requirements to fill these gaps

Communicated agreed processes to relevant managers/Business areas ensuring required review and validation activities are carried out.

Coordinated meetings and interact with Project Management Office, consultants, and vendors engaged in BASEL II implementation.

Documented meeting minutes, status reports, and project timelines and milestones.

Assisted with planning, execution, control, and closing processes related to the BASEL projects.

Worked with business intent owners to determine priority of development tasks

Prepared reports for management regarding status of projects and work with business intent owners to determine priority of development tasks and managed multiple deliverables and milestones

Created business requirements to develop data infrastructure that meets Basel II guidelines

Developed User Stories, Personas, Storyboarding, Use Cases, Process Flow Diagrams and Test Scenarios

Provided risk assessments for specific projects to support Risk Manager and project managers.

Provided input and guidance to technology, system or data architecture.

Interacted with Basel II Project Manager, Business Heads, Business Counterparts and other IT colleagues on a frequent basis in order to understand project progress, compile issues identified for escalation purposes and obtain any other requests made from the Project Management Office by the work-stream teams.

Reviewed data and information quality standards and guidelines in support of Basel II for improved compliance with regulations and internal audit requirements particularly as it relates to the Capital One Information Based Strategy.

Assisted Capital One’s credit risk team with technical writing for their retail models (credit cards, mortgages, auto loans, personal loans and cash line) for Basel II regulatory compliance. This included: o Data preparation and manipulation involving exclusion and default criteria, merging monthly datasets as well as application / behavior scores.

o Optimum risk drivers selection and risk pool segmentation o Estimation and validation of risk parameters - Probability of Default (PD), Exposure At Default (EAD) and Loss Given Default (LGD) for calculating risk-weighted assets and minimum capital requirements o Quantitative and qualitative review of models to deem fit for monthly usage in order to calculate risk- weighted assets and minimum capital requirements. This involved extensive coordination with model developers and ensuring gap closures concerning technical and business related issues.

Conducted quantitative and qualitative analysis in order to adapt credit processes and credit documentation in compliance with Basel II regulatory requirements

Responsible for making sure approved projects are submitted to the appropriate groups within the Bank for inclusion to the respective financial systems.

Environment: Basel II, MS Visio, MS Project, Rational Rose, SQL, UML, Rational Unified Process, Quality Center, MS Office

Bank of America, Business Analyst/QA Lead/PM Location: Richmond, VA January 2011 – August 2011

Assisted in phased approach implementation of the Command Center Re-alignment

Developed and executed QA project plans using Microsoft Project.

Gathered client requirements and made updates on MRDs accordingly

Ensured that all the test cases are updated in the Quality Center along with Master test plan

Performed analysis, supported the development and testing of processes, and documented the applications, data, and associated technologies for supported areas

Developed test plans and strategies and provided testing expertise to the testing group

Coordinated with other internal teams in regards to test data, environment issues, defect resolution, and end-to-end testing.

Tracked, reviewed, analyzed and compared defects using Quality Center

Gathered metrics in the form of defect counts, test pass rates, and other meaningful data for presentation to management

Developed documentation; monitored and reported project status

Manipulated data to extract relevant information using Excel, MS Access, & and PL SQL in Oracle database tables

Created relational databases and data modeling

Critically evaluated information gathered from multiple sources, reconciled conflicts, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and distinguished user requests from the underlying true needs.

Analyze project risks, evaluate commercial off the shelf (COTS) packages, collaborate with software vendors and manage project implementation

Based upon stakeholder feedback, refine the requirements package to ensure the feasibility of the proposed requirements. Worked independently with users to define concepts

Managed change in campaigns, including impact assessment and implementation of change

Updated and remediated existing Business Intelligence scripts and Teradata applications to reflect changing business data requirements

Worked with business customers and Digital IT teams to identify and resolve pre-release defects

Uploaded changes to the UAT environment before going into Production

Created Day 1 Packets for each week’s implementation

Transferred previously assigned queues to the new paging groups in accordance with the Re-alignment

Ran meetings regarding Process Flow Updates and re-assigning of queues with associates worldwide

Continuous updates to the Project Plan on SharePoint

Created ad hoc reports driven by the needs of internal customers across all departments Environment: MS Visio, MS Project, MS Access, Oracle, Rational Rose, SQL Server Integration Services (SSIS), UML, Rational Unified Process, Quality Center, Crystal Reports, MS Office VCU Health Systems, Business Analyst Location: Richmond, VA May 2009 – October 2010

Developed expertise in the data systems available through Virginia Premier Operations

Generated member enrollment reports and produced market share metrics

Utilized COGNOS Express in updating dashboards and scorecards

Processed claims reimbursement and error checking using EDI

Researched the markets for any new Microsoft Dynamics CRM strategies, techniques, methodologies and terminologies. Keep the organization updated about the same.

Conducted Market Segmentation to identify the target consumers, potential and non-potential consumers

Created Logical and Physical Design of Database and ER Diagrams using multiple data modeling tools like ERWIN, ER Studio.

Worked extensively on forward and reverse engineering processes.

Created DDL scripts for implementing Data Modeling changes and created ERWIN reports in HTML, RTF format depending upon the requirement.

Published Data model in model mart, created naming convention files, and co-coordinated with DBAs to apply the data model changes.

Analyzed client requirements, business needs and project objectives, in collaboration with all stakeholders to create requirements documents (BSD, BRD) and test cases

Performed analysis, supported the development and testing of processes, and documented the applications, data, and associated technologies for supported areas

Lead testers in the development and execution of test cases to support business and testing requirements

Facilitated defect reviews with users, testers, developers, and managers using Quality Center.

Interacted with developers and end users across multiple work streams to review requirements and dependencies to prepare test cases and test execution.

Implemented Software Development Life Cycle (SDLC) principles and methodologies such as Agile, Rational Unified Process (RUP), and Waterfall Method in development

Conducted feasibility studies and assisted project managers in project planning and resource management

Selected and linked tables from Microsoft Excel spreadsheets using Crystal Reports

Presented reports to the higher management using the BI tool, Business Objects by querying data from the corporate database for assisting the managers in making sound decisions.

Worked with Business Objects Composer to manage the design phase of an ETL job and gain trusted information to see Data Lineage within the BI Reports

Working knowledge of SAS programming, data processing, data collection, quantitative and qualitative data analysis

Assisted in the analysis and presentation of business opportunities

Analyzed reports and data trends to produce summary explanations for executive leadership

Created focused analysis of wide-ranging data for the purposes of future cost trending and budgeting

Created ad hoc reports driven by the needs of internal customers across all departments

Created SQL queries to retrieve data and update databases in Access Environment: MS Visio, Rational Requisite Pro, Rational Rose, SQL, UML, Rational Unified Process, Business Objects, Business Objects Composer, Quality Center, Cognos Express, EDI, Crystal Reports, SAS, MS Office 2007 – 2009 – Student at VCU

Karachi Laboratory, Business Analyst

Location: Karachi, Pakistan

January 2003 – April 2005 / December 2005 – May 2007

Created business process analysis while gathering business requirements

Held interviews, created prototypes, and conducted Market Analysis to gather requirements

Conducted Joint Application Design workshop to define and review the business requirements for the system

Created relational databases and data modeling

Managed processes for laboratory

Assisted the programming staff with GUI in creating and executing systems

Created GUI’s for Rapid Application Development and Component Assembly Models

QA and testing phase experience

Operated the Client Server system using sequence diagrams to interact with client

Collaborated the intranet requirements with ColdFusion developers Citibank, Intern Location: Karachi,Pakistan August 2008 - November 2008 ABN AMRO Bank, Intern Location:

Karachi, Pakistan

May 2005 – August 2005

Opened new accounts, maintained knowledge of interest rates on loans, CDs and other bank products

Assisted different departments such as the treasury and investment departments with their daily tasks

Attended meetings regarding the acquisitions of small and medium businesses

Assisted in the preparation of quarterly and monthly financial and accounting reports

Monitored the customer service web page to ensure the delivery of quality to customers

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