Maintenance Customer

RUPAL JOSHI

Home: 289-***-****

Cell: 647-***-****

Email: **********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Extensive experience in day-to-day operational functions of residential and subsidized high rise buildings

Excellent interpersonal skills: ability to interact with people from various ethnic backgrounds; fluent in English, Hindi, Gujarati, Punjabi and Urdu

Good written and verbal communication skills

Customer management: reputation for efficiency and professionalism in dealing with all tenants; managing requests and enquiries with tact and confidentiality

Liaison between property management firm and tenants; ensuring issues are resolved promptly by utilizing effective problem solving skills to deescalate distressed tenants

Providing notifications for late rental payments, requests for access to unit for maintenance or inspections, and notices about building maintenance activities

Works closely with property manager; reporting any issues immediately and following up to ensure that items are addressed

Posting advertisements, responding to phone inquiries, and showing vacancies to prospective tenants

Rent: collecting, recording in log books, and forwarding to Head Office, via courier

Repairs: completing work order requisition reports, forwarding copies to tenants and Head Office, and Superintendent, monitoring maintenance crew activities

Computer skills: MS Word, Excel, Outlook

Flexible, reliable, continuous learner with a strong work ethic

RELATED EMPLOYMENT HISTORY

Property Administrator

Trivest Development Cooperation, North York, ON 2015

Updated new tenant’s information

Answered phone to help tenants for maintenance requests

Performed office administration duties

Prepared lease documents

Entered rent payment using Yardi

Site Administrator

DMS Property Management Ltd. Etobicoke, ON 2012-2014

Updated "Yardi" with debit and cheque payments

Prepared N4s, N1s & N5s and provided them to residents

Notices of Rent Increase and delivered to residents

Conducted showings of available homes to prospective residents at their convenience

Maintained parking space, storage locker and evacuation list

Responded to telephone and “walk-in” inquiries for rental information

Maintained moving elevator reservation system

Changed enter phone system when residents move

Responded to telephone and “walk-in” inquiries for rental information

Received and responds to customer requests and concerns promptly and with courtesy

Delivered notices/letters to residents

Site Administrator

Kaneff Properties. Mississauga, ON 2010-2012

Responded telephone and “walk-in” inquiries for rental information

Conducted showings of available homes to prospective residents at their convenience

Prepared key packs and welcome packages for new tenancies

Maintained moving elevator reservation system

Administered written correspondence with residents

Received rental payments and delivers to site office

Maintained and administers parking space, storage locker and evacuation list

Notices of Rent Increase and delivered them to residents

Completed administrative and operational reporting

Received and responded to customer requests and concerns promptly and with courtesy

As the initial responder to customer requests and complaints, took ownership of the issue and sees it through to resolution

Ensured that proper notice is given in advance entered occupied suites and/or that the resident has authorized entry in advance

Responded to customer concerns, as necessary, in writing

Conducted pre-vacating inspections of suites coming available and determined required work

EDUCATION B.A, B. Ed (English)

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