Administrative Assistant Medical

LISA A. HARRIS-COWANS

**** ******* ***** ****, *************, GA 30043 901-***-**** **********@*********.***

SUMMARY

Well-qualified and positive administrative assistant focused on driving productivity by

leveraging strong front office management skills. Responsible office assistant with

excellent communication skills demonstrated by 16 years of experience in healthcare.

HIGHLIGHTS

Professional and mature

Insurance eligibility verifications

Strong interpersonal skills

Microsoft Office proficiency

Dedicated team player

Medical terminology

ACCOMPLISHMENTS

Promoted to administrative assistant and surgery coordinator after 6 years of employment.

Consistently praised by physicians for efficient assistance in minor surgical procedures and patient process handling.

Educate patients in regards to office policies, medical procedure steps, recovery measures and medication instructions.

Experience

University of Tennessee Medical Group (Ophthalmology)

Administrative Assistant/Surgery Scheduling Coordinator (Ophthalmology)

Memphis, TN March 2000-December 2015

Obtained surgery prior authorizations required by insurance company (Medicare, Medicaid & commercial) for inpatient, outpatient, and ophthalmology procedures ordered by rendering physicians.

Properly used CPT/ICD-10 coding for surgery procedures to avoid insurance denials.

Maintained Chief Medical Director’s day-by-day calendar for business meetings, surgeries, and clinic schedules.

Scheduled surgeries and procedures in conjunction with hospital and outpatient facilities.

Responsible for necessary paperwork, such as, consents, allergies, and demographics are up-to-date.

Interact with patients and family to discuss deductible amounts and payment responsibilities.

Main point of contact for patients regarding pre-operative and post-operative concerns.

Trained newly call center staff to handle difficult situations and follow department’s protocol.

Responded to messages in a timely-manner.

Managed the receptionist area, including greeting visitors and responding to telephone and in-person requests for information.

Accurately input patient’s demographics and physicians orders (scribing) in EMR.

Medical Office Assistant/Call Center Representative

Maintained a pleasant demeanor while working in a fast-paced environment.

Accurately create and maintain charts in paper and electronic format.

Answers multiple phone lines, greeting patients and visitors and scheduling appointments in a professional and timely manner.

Responsible for keeping the reception area clean and organized.

Protects patient confidentiality by being in compliance with HIPPA regulations.

Excellent telephone etiquette.

Collect patient’s copays and deductibles for services rendered during check-in process.

Obtained referrals from primary care physicians for patient’s office visit.

Team player to stay afloat to avoid delays in payment postings.

Odie L. Battles, MD (OB/GYN) May 1999-June 2000

Medical Secretary

Memphis, TN

Provided excellent communication and personal skills to keep patients “happy” to bring in new referrals.

Effectively communicated with the physician on office issues. Implemented how improvements could be made to better the business and employees.

Check-in and check-out patients and scheduling returning appointments.

Collected copays from patients before services are rendered.

Verified eligibility and coverage with insurance companies (Medicaid, BlueCross BlueShield, Aetna and other commercial insurances)

Handled incoming phone calls and verified appointments.

Education

Strayer University July 2015-present

Bachelor Business Administration

Memphis, TN

TechSkills January 2005-December 2005

Medical Transcription

Memphis, TN

ConCorde Career College May 1998-November 1998

Medical Office Professional

Memphis, TN

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