Operations, finance, business development, client retention, leaderahi
Resume:
MICHAEL J. SUMMERS
Saginaw, MI 48602
989-***-**** (cell)
989-***-**** (home)
*************@*****.***
QUALIFICATION SUMMARY
Multi-faceted leader with demonstrated skills in the area of operations, finance, change management and relationship building. Able to develop and implement a strategic vision and provide the leadership necessary to achieve positive outcomes. Proficient in building teams and fostering their ability to drive change.
PROFESSIONAL HISTORY
Sodexo HealthCare- Business Development Analytics-April 2014 to November 2015
Work in a collaborative environment with sales and finance to accurately cost and price new business. Responsible for analyzing client financial data, determine proposed costs based on operations input, completing the costing model and preparing financial schedules. Participates on sales surveys and presentations as required.
Sodexo Senior Living-General Manager-February 2012 to April 2014
Provide operational leadership for a 319 bed facility consisting of assisted living, skilled nursing, medical rehabilitation and behavioral medicine. Hired to implement an emergency “turn around” strategy to clear all health department violations Developed a resident fine dining program. Assisted with multiple sales processes in the region. Managed a team of 6 individuals. Managed catering events including the annual Saginaw County Medical Society for 200 individuals.
Principle-The Summers Group October 2010 to February 2012
Principle for a full service hospitality support services consulting firm focused on the acute and long-term care segments. Conducted financial analysis, costing/ pricing functions, RFP management and development of business plans.
Sodexo Healthcare-Senior Client Development Executive April 2007 to October 2010
Accountable for protecting $24.95M in gross profit in a nine state area consisting of 194 physical addresses. Top performer with a client retention rate in excess of 98.50% four years in a row. Led all client retention processes and cross-selling of new business to existing clients. Developed and implemented a process focused on top twenty “blue chip” accounts with 100% retention. Developed strong relationships with Clients.
Sodexo Healthcare-Director of Client Development May 1999 to April 2007
Developed and implemented a national protocol for client retention and designed the tools necessary to support the process. Established the client development group as a separate business line with its own leadership. Increased area retention rate by 3.50% resulting in an increase of $748K in operating profit. Developed a methodology to quantify the value of Sodexo to clients which earned the Spirit of Sodexo Award for Innovation.
Marriott Management Services-Senior Manager-Finance June 1996 to May 1999
Conducted all financial activities related to new sales function. Performed financial analysis, prepared financial schedules and constructed financial presentations. Reviewed contracts for financial integrity.
Marriott Management Services-District Manager April 1992 to June 1996
Accountable for $26.20M in managed volume and $1.10M in gross profit. Increased size of district by 65%. Provided P&L management, contract preparation/compliance and operations and quality assurance functions. Sourced, trained and developed 60 managers and dieticians. Oversight for 18 accounts including acute and senior living facilities.
Marriott Management Services-General Manager-Food and Nutrition Services January 1989- April 1992
Successfully opened and operated the Dining Services department at a 268 bed acute care hospital and a 110 bed long-term care facility. Responsible for day-to-day operations including P&L management. Planned and operated all aspects of daily operations including patient/resident services, clinical services, food production and clinical services. Received account of the year award.
Saga-Director of Operations July 1986-January1989
Responsible for patient services, retail and fine dining operations at a 1,200 bed facility with full P&L responsibilities. Managed and trained 300+ employees, 65 managers and dieticians.
EDUCATION AND PROFESSIONAL DEVELOPMENT
Graduate studies in an executive MBA program. Keller Graduate School of Management, DeVry University, Chicago, IL
BS, Organizational Communications, Ohio University, Athens, Ohio
Shipley Proposal Writing Attitudes and Actions
Strategic Selling Diversity and Inclusion
Selling to Styles EEO/AA Training
M62 Presentation Training Intermediate Excel Certification
OTHER SKILLS
Authored a $136K grant for the Tri-City Dietetic program
Proficient in Microsoft Office, including Excel, Word and PowerPoint
ServSafe Certified
American Heart Association certified in Basic Life Support
MEMBERSHIPS/AFFILIATIONS
Past Healthcare Services representative to the Sodexo Diversity Council
Board Member-Central Michigan University Dietetic Internship program
Past member of the Chicago Goodwill Business Council
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