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Customer Service Manager

Location:
Minneapolis, MN
Posted:
February 22, 2016

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Resume:

Profile

Fifteen plus years of experience in Food Manufacturing and Production Operations.

Skillful manager of multiple teams with emphasis on cost and labor control, process management and customer service. LEAN Manufacturing Operation and Production Expert with concentration in the following areas: Experience

Experience in a Regulatory Environment With a Thorough Understanding of GMPs and Regulations Pertaining to Product Safety and Quality. Ability to Achieve Positive Results in Safety, Quality, Productivity, Cost and Employee Satisfaction

Maintaining and Monitoring Manufacturing Logistics USDA & FDA Compliance

Experience leading, training and motivating production personnel Excellent organizational and multi-tasking skills

Initiating and fostering a spirit of cooperation within and between departments Maintaining quality service by establishing and enforcing company expectations Managed operational budget of six million

Education

• Green Building Operation Manager Certification

• French Culinary Institute, New York City, NY

Honors Graduate: Classical French Cuisine

• St. Paul College, St. Paul, MN

AA Degree

• Maritime Academy of Malaysia, Malacca, Malaysia

Food service Management, AA Degree

Professional History

• Food Service Director: Aramark Corporation, University of MN October 2014 - September 2015

• Food Production Manager: Holiday Companies, Brooklyn Center, MN August 2010 - October 2014

952-***-****

actm81@r.postjobfree.com

4031 Merriam Rd

Minnetonka, MN 55305

JOSEPH SOOSAI

Professional History Continued

• Project Coordinator/Forman: Minnesota Lake/Planes Carpenter’s Union and Arizona Carpenter/Mill Right Union

April 2003 - February 2010

• Food Production/Operations Manager: LSG Lufthansa Service Sky chefs, Minneapolis, MN

April 1998 - October 2001

• Operation & Training Supervisor/Cafeteria/ Tray Line: Regions Hospital, St. Paul, MN

July 1994 - April 1998

• Territory Sales Manager: Kraft American Foodservice, Inc. Eagan, MN October 1993 - April 1994

• Sous Chef: Mall of America, Knotts Camp Snoopy, Bloomington, MN April 1992 - July 1993

Value Points

• Organized and improved efficiency and productivity by restructuring production belts with lean manufacturing practices (reduced 4 FTEs) (saved $80,000)

• Effectively reduced overtime by implementing efficiency and productivity practices

• Implemented and enforced OSHA safety regulations in compliance of manufacturing plants

• Proven ability to motivate and encourage a diverse ethnic workforce

• Developed job descriptions

• Created and implemented operational standards and improvement

• Conducted inservice training and orientations

• Proven ability for customer service standards and expectations

• Increased production by 10 percent while at Holiday Stores ($8,000)



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